Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

hi what do this means-your safari browser an Mac computer may be compromised by security threats??????? please help

Hello i receive this on my computer after att fix my wi-fi so i need to know how to fix it now my guess sign in is fine but the one with my name on it has this on it please tell me what to do this is my work computer an my files are on it,any help i will be happy to receive .newne

iMac, iOS 7.1.1

Posted on Apr 16, 2015 8:33 PM

Reply
3 replies

Apr 16, 2015 8:36 PM in response to newne

It's a scam. Choose Force Quit from the Apple menu, close Safari, and then launch it with the Shift key held down. If that doesn't work, temporarily disconnect the computer from the Internet.

If that message continues to appear, click here and run Adware Medic. You may need to use a different web browser.

(126180)

Apr 16, 2015 8:36 PM in response to newne

It means you are being scammed by a phishing site. Do not click on any links or call any telephone numbers. There is nothing wrong with your computer.


Helpful Links Regarding Malware Problems


If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, remove adware that displays pop-up ads and graphics on your Mac, and AdwareMedic. If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.) You might consider adding this Safari extensions: Adblock Plus 1.8.9.


Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.


The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.


Fix Some Browser Pop-ups That Take Over Safari.


Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.


Quit Safari


Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.


Relaunch Safari


If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.


This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

hi what do this means-your safari browser an Mac computer may be compromised by security threats??????? please help

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.