Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Videos Imported from iPhoto Cannot Play in Photos

Hello,

I just upgraded to Photos and accepted the default setting to convert my iPhoto library to Photos/iCloud format. All went fine without errors and I see that Photos created an entire duplicate on the iPhoto library.


The problem is I cannot play any videos in Photos that came from iPhoto. I get a dialog message indicating "Cannot Play File, Photos cannot play this video. Do you want to try opening it in QuickTime Player?" Similarly, Quicktime Player reports it cannot play the file and prompts "To see if additional software is available that will enable QuickTime Player to open the movie, click Tell Me More."


The videos where imported to iPhoto from my iPhone 6. There does not seem to be a difference between standard video or slow motion video files.

My software versions are;

Mac OS X: 10.10.3 (14D136)

iPhotos: 9.6.1 (910.42)

Photos: 1.0 (209.52.0)

iPhone 6 IOS: 8.3 (12F70)

According to the App Store, my system is fully up dated. How can I restore the videos to work in Photos? Is there another method for importing the iPhoto library into Photos?


Thank you,

Jeff

MacBook Pro, OS X Yosemite (10.10)

Posted on Apr 17, 2015 7:20 AM

Reply
16 replies

Apr 17, 2015 9:27 AM in response to JeffHauman

I have the same issue. I went back into iPhoto, and all my videos are still there (which means they were not lost in the migration...whew) but in photos they all appear with the preview icon and 0.00 seconds long. If I doubleclick on the video I get a message saying


Cannot Play File

Photos cannot play this video because it cannot find the file.


Any help getting these videos to work in Photos would be most appreciated.


Doug

Apr 18, 2015 9:07 PM in response to JeffHauman

Apple very seldom would miss something like compatibility between its own software, and this case is not any different. It seems I had to wait for the migration to finish. i was impatient and keep quoting photos so the videos never finished importing. Finally, after walking away for an hour, all the videos with issue were resolved.


TIp: if your videos do not show icons for slow motion in the preview frame, they have not finished updating..


my lesson, wait for it to finish during a large upgrade.

Apr 22, 2015 4:06 PM in response to dougdude

For some reason the preview jpeg for the videos are getting migrated and not the full file. The most expedient way to correct that is to export all of the videos our of iPhoto to a folder on the Desktop using Kind = Original. Import that folder into Photos.


To assemble the videos in one album create a smart album with the criteria Photo is Movie.

User uploaded file

Then you can select all of them and export quickly.

User uploaded file

Apr 28, 2015 6:45 AM in response to Old Toad

Good to know there's a solution. But isn't this going to lose all of the metadata for those files from iPhoto (at least, for file types that don't keep this data within the file itself)? Which means that in Photos, they'll all be lumped together on the same date (whatever date the videos were exported from iPhoto).


Or am I misunderstanding how it works?

Apr 30, 2015 4:34 AM in response to Old Toad

Thanks for that. Good to know.


Just to add my own two cents to this thread—I have also experienced problems with video files. These fall into two categories:

  • Videos that were imported as thumbnails only ("Photos cannot play this video because it cannot find the file"). These all seem to be AVI files. I can locate these files in my old iPhoto library, but when I try to import them into Photos, it tells me that this type of file cannot be imported. No error message of any kind was shown during the migration. (This is not at all helpful.)
  • Videos that were imported, but that won't play in Photos. Photos gives me the option to open them in QuickTime. Depending on the file type, QuickTime does one of two things: (1) Converts it to a format that it can play (which takes ages, and if I save the file, I lose the metadata) Or (2) tells me it can't play it.


There also seem to be files that were converted during the migration. The originals in the iPhoto library are MPG files, while the ones in Photos are MOV files. But they won't play in Photos, and they can only be opened in QuickTime after conversion (within QuickTime).


I've also encountered videos that were shot on an iPhone 4S that won't play in Photos. Not sure what's up with that.


It's important to note that THESE WERE ALL VIDEOS THAT PLAYED JUST FINE IN IPHOTO.


So now I have to go over all my video files (4600 of them) and figure out which ones are problematic (600 AVIs for sure, unknown number of MPGs and MOVs), convert them with Handbrake, import the converted files into Photos, and then manually fix the metadata (date and time, location doesn't bother me so much).


If anyone has any tips that will either spare me this long and tedious process or speed it up somehow, I'm all ears.


Don't get me wrong—I think that Photos is overall waaaaaay better than iPhoto (it's actually usable—I don't have to suffer the spinning beachball for 3/4 of the time it is open). But the migration process is really sub-par. If you're going to just not import a whole bunch of files, at least tell me so I can do something about it.

May 30, 2015 3:12 PM in response to JeffHauman

I'm dumbfounded here. I'm getting the same error message: "Cannot Play File: Photos cannot play this video because it cannot find the file." How is it that something as fundamental as videos migrating over seamlessly isn't working right? I have a 1000+ videos that now no longer will play. If I go back and open them in iPhoto, they all still play just fine. What gives?!?

May 31, 2015 9:17 AM in response to CO14erguy

If I go back and open them in iPhoto, they all still play just fine.

As a test export a number of videos out of iPhoto to a folder on the desktop with the option of Kind = Original to make sure you're getting the original, full video file. Test a couple with Quicktime Player.


Now try to import that folder of videos into Photos and see if they will play. If they do then the conversion of the library was bad and it didn't handle the videos properly.

Jul 20, 2015 12:53 PM in response to Old Toad

I've got the same issue. One photo library has this issue with only about 40 videos, another Photo library (a backup) has this issue. So I've dragged one of the videos across to desktop and the message was "Export Complete with Errors, 0 (of 1) files have been exported to: Folder

The export operation failed to create a file for the photo identified below:

File name xxxxx Could not convert image (1,015)


But, when you look in the folder, it has exported as a .m4v file?


Any further ideas as I don't know which movies have this issue and which ones don't?


Thanks, Ian

Aug 17, 2015 1:46 PM in response to Ian Thompson4

I have this same issue, having just migrated to Photos in the last couple days. I do not want to lose all my videos, spend hours converting files individually, or pay $29 for support, simply because Apple made a mistake with this Photos migration and/or OS. I took videos on my new iPhone, within the last year, and they won't play in Apple's newest software? I hope they release a fix soon!

Feb 3, 2016 12:11 PM in response to JeffHauman

After much investigation and several chats and calls to AppleCare, I've found out exactly what's going on, but I doubt that there will be a convenient fix forthcoming.


First, let me say that it doesn't involve simply waiting for the migration to Photos to finish. You can wait until the cows come home and these videos aren't going to play (I tried a clean migration several times, welcomed many cows to my home, and still no luck).


The videos that will not play in Photos are those that have Microsoft-compatible MP4 content. As has been discussed, these also will not play in QuickTime 10 (QT10 is used by Photos to display video). They're typically produced by several digital cameras - mine were shot on a Casio EX-Z850. They would play in previous versions of QuickTime (e.g., QT7), and in iPhoto, if you had a QuickTime-callable codec/plugin installed on your system that could play them. The most commonly used such codec is Flip4Mac (which recently became considerably less friendly - and a free version appears to be no longer available - but that's a bit unrelated). If you've been able to play videos in iPhoto and QT7 that will not play in Photos and QT10, take a look in your System Preferences; I'm pretty sure that you'll find Flip4Mac there. Or at least somewhere on your Mac.


The problem is that, for reasons I don't fully understand, QT10 will not use the Flip4Mac plugin (it may have to do with proprietary Microsoft code or licensing), and so Photos will not use it, either. If it involves licensing, it's very unlikely that Apple will start paying Microsoft for this, and that means that neither Photos nor QT10 will ever play these videos (at least not without a lot of mucking around on your part if it's possible at all).


The only reasonable solution that I've seen discussed is to convert the problem videos to a different codec that QT10 will play. There are a number of converters out there, including QT7, which can export video in various formats. Some folks have recommended VLC, which will also do the job. I'm sure that there are others. An inconvenience with this approach is that the creation time on your videos gets messed up. This can be fixed in Photos, but it's a nuisance. You'd ideally like these conversions to preserve everything but the encoding, but they don't (at least I can't find one that does).


This solution is okay if you only have a few such videos, but if you have dozens or hundreds, you'll have a lot of work to do. And it will take a very long time no matter what you've got for hardware. If you're pretty clever with AppleScript and/or other such automation tools, you may be able to automate the conversion so that at least you're not sitting at a computer for two months without sleeping. But it's not going to be fun no matter what.


There's one detail that I haven't yet looked into, and which somebody else might take a look at to see if it offers any help: the latest version of the Flip4Mac plugin is apparently no longer free. I haven't tried buying it to see if QT10 can now use it, but if you're brave and/or rich (mostly brave - it's not expensive) and decide to try it, please let us know if you can play your videos with QT10 after installing it. Unfortunately, there doesn't seem to be any trial period that would let you find out before buying. Personally, I doubt that even the paid version will work, so I don't want to waste my time and money for only a handful of videos. But if anyone can report back here that it's now working, please do!

Jun 8, 2016 4:20 PM in response to JeffHauman

I discovered that by (re)importing ONLY photos and then ONLY videos straight from my camera/phone, I was then able to solve my issue of Photos hanging while importing, and my videos all now play as well. If I recall correctly, I also had to import the videos one at a time and they imported and played successfully. If I tried to import two, it would crash or they would import and then not play.

Aug 28, 2016 3:16 PM in response to JeffHauman

Jeff


I just experienced this problem - perhaps you have found an answer already since you posted in 2015 - but I just found a quick fix.


I'm on a new 2016 iMac. Converted iPhoto from previous (2006) iMac to Photos. Here's how I quickly fixed the problem from within Photos. (granted it will be a pain in the butt depending on how many unplayable videos I have in my 57,000 photo library):


1. From your Photos library, select and copy the name of the movie file that won't play i.e. IMG_0646.MOV (in my case Photos doesn't display name so secondary click > Get Info >copy the file name)

2. Paste the file name into Spotlight - the video is the 'top hit'. Double click to open it and it should be the original source file in Quicktime - in my case QT v10.4.

3. In the play bar click the 'share' icon on the far right and click 'Add to Photos' from the drop down menu.

4. Go back to the unplayable video in Photos and it should play - it worked for me.


Hope this helps


Iain

Videos Imported from iPhoto Cannot Play in Photos

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.