Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Up arrow

Whenever I press the up arrow it zooms in like when you hold in cmd and 2 finger scroll on the trackpad. I don't know how to undo this and don't remember making it a shortcut. please help it is really annoying

MacBook Air, OS X Mavericks (10.9.5)

Posted on Apr 17, 2015 11:11 AM

Reply
Question marked as Best reply

Posted on Apr 21, 2015 6:24 PM

Why might you be pressing the up arrow? What action might you expect to happen when you do so?


There is likely some other way to make that action occur.

12 replies

Apr 28, 2015 5:55 AM in response to CT

EtreCheck version: 2.2 (132)

Report generated 4/28/15, 8:50 AM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

MacBook Air (11-inch, Early 2014) (Technical Specifications)

MacBook Air - model: MacBookAir6,1

1 1.4 GHz Intel Core i5 CPU: 2-core

4 GB RAM Not upgradeable

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 235 - SN = D86422409SUF909AX


Video Information: ℹ️

Intel HD Graphics 5000

Color LCD 1366 x 768


System Software: ℹ️

OS X 10.9.5 (13F1066) - Time since boot: 0:3:41


Disk Information: ℹ️

APPLE SSD SD0128F disk0 : (121.33 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 120.47 GB (54.92 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


USB Information: ℹ️

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Launch Agents: ℹ️

[not loaded] com.googlecode.munki.managedsoftwareupdate-loginwindow.plist [Click for support]

[loaded] com.googlecode.munki.ManagedSoftwareUpdate.plist [Click for support]

[loaded] com.googlecode.munki.MunkiStatus.plist [Click for support]

[not loaded] com.googlecode.munki.MunkiStatusLogout.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[not loaded] com.DesignScience.DSMTTool.plist [Click for support]

[loaded] com.googlecode.munki.logouthelper.plist [Click for support]

[loaded] com.googlecode.munki.managedsoftwareupdate-check.plist [Click for support]

[loaded] com.googlecode.munki.managedsoftwareupdate-install.plist [Click for support]

[loaded] com.googlecode.munki.managedsoftwareupdate-manualcheck.plist [Click for support]

[running] com.lightspeedsystems.LsGuide.plist [Click for support]

[running] com.meraki.agentd.plist [Click for support]

[loaded] com.microsoft.office.licensing.helper.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]


User Login Items: ℹ️

uHD-Agent UNKNOWN (missing value)

Flux UNKNOWN (missing value)

uHD-Agent UNKNOWN (missing value)

uHD-Agent UNKNOWN (missing value)

uHD-Agent UNKNOWN (missing value)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

Google Drive UNKNOWN (missing value)

Notifyr Application (/Users/[redacted]/Library/PreferencePanes/Notifyr.prefPane/Contents/Resources/ Notifyr.app)

Cursorcerer Application (/Users/[redacted]/Library/PreferencePanes/Cursorcerer.prefPane/Contents/Resour ces/Cursorcerer.app)


Internet Plug-ins: ℹ️

MeetingJoinPlugin: Version: Unknown - SDK 10.6 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Default Browser: Version: 537 - SDK 10.9

AdobePDFViewerNPAPI: Version: 11.0.03 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.03 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 [Click for support]

DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]

JavaAppletPlugin: Version: Java 8 Update 25 Check version


User internet Plug-ins: ℹ️

BlueStacks Install Detector: Version: Unknown

Picasa: Version: 1.0 - SDK 10.6 [Click for support]

NPRoblox: Version: 1, 2, 8, 25 - SDK 10.10 [Click for support]

Google Earth Web Plug-in: Version: 7.1 [Click for support]


3rd Party Preference Panes: ℹ️

Cursorcerer [Click for support]

Flash Player [Click for support]

Java [Click for support]

Notifyr [Click for support]


Time Machine: ℹ️

Time Machine not configured!


Top Processes by CPU: ℹ️

4% WindowServer

3% fontd

3% Google Chrome Helper(9)

2% hidd

1% Google Chrome


Top Processes by Memory: ℹ️

819 MB Google Chrome Helper(9)

377 MB kernel_task

160 MB Google Chrome

131 MB Microsoft Word

131 MB Preview


Virtual Memory Information: ℹ️

628 MB Free RAM

3.38 GB Used RAM

0 B Swap Used


Diagnostics Information: ℹ️

Apr 28, 2015, 08:46:56 AM Self test - passed


Standard users cannot read /Library/Logs/DiagnosticReports.

Run as an administrator account to see more information.


I'm having trouble doing Startup Mode

It happens to the whole computer and not just applications

It does not happen when I login on other accounts

Up arrow

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.