Recently I have had to restart my iMac up to 10 times before I am able to access the internet with Safari.
Imac, Mac OS X (10.5.1), Ipod Touch
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Problem description:
When I shut down my iMac computer the next time that I start it many times I am unable to access the internet with Safari and have to restart the computer again and again.
EtreCheck version: 2.1.8 (121)
Report generated April 17, 2015 at 6:39:23 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (27-inch, Mid 2010) (Technical Specifications)
iMac - model: iMac11,3
1 2.8 GHz Intel Core i5 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 5750 - VRAM: 1024 MB
iMac 1600 x 900
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: 5:14:2
Disk Information: ℹ️
ST2000DM001-9YN164 disk0 : (2 TB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 2.00 TB (1.91 TB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
PIONEER DVD-RW DVRTS09
USB Information: ℹ️
Silicon Labs CP2104 USB to UART Bridge Controller
HP Deskjet 3520 series
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Western Digital My Passport 0730 1 TB
EFI (disk1s1) <not mounted> : 210 MB
Time Machine (disk1s2) /Volumes/Time Machine : 500.08 GB (319.00 GB free)
Media (disk1s3) /Volumes/Media : 499.10 GB (465.63 GB free)
Recovery HD (disk1s4) <not mounted> [Recovery]: 650 MB
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.symantec.kext.SymAPComm (12.7.1f4 - SDK 10.8) [Click for support]
[not loaded] com.symantec.kext.filesecurity (12.7f4 - SDK 10.8) [Click for support]
[loaded] com.symantec.kext.fw (5.3.1f4 - SDK 10.8) [Click for support]
[loaded] com.symantec.kext.internetSecurity (5.4f4 - SDK 10.8) [Click for support]
[loaded] com.symantec.kext.ips (3.10.2f23 - SDK 10.8) [Click for support]
[loaded] com.symantec.kext.pf (5.7.1f4 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Click for support]
[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Click for support]
[not loaded] com.Maxtor.driver.PowSecDriver (4.3.19) [Click for support]
[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) [Click for support]
[not loaded] com.cy.iokit.Morpheus (1.4) [Click for support]
[not loaded] com.maxtor.iokit.IOFireWireMxBt (4.2.6) [Click for support]
[not loaded] com.palm.ClassicNotSeizeDriver (3.0.2) [Click for support]
[not loaded] com.prolific.driver.PL2303 (1.2.1) [Click for support]
[loaded] com.silabs.driver.CP210xVCPDriver64 (3.1.0d1) [Click for support]
[not loaded] com.sony.driver.prs (1.0.1d1) [Click for support]
[not loaded] nl.bjaelectronics.driver.PL2303 (1.0.0d1) [Click for support]
/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.netpart.panther (1.6.1) [Click for support]
/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1) [Click for support]
/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.RemoteControl.USBLAN.panther (1.6.1) [Click for support]
Problem System Launch Agents: ℹ️
[unknown] ~ [Click for support]
Launch Agents: ℹ️
[loaded] com.coupons.coupond.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.smartlaunch.usbdetection.plist [Click for support]
[failed] com.symantec.errorreporter-periodicagent.plist [Click for support]
[loaded] com.symantec.nis.application.plist [Click for support]
[running] com.symantec.uiagent.application.plist [Click for support]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.cocoatech.pathfinder.SMFHelper7.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.symantec.deepsight-extractor.plist [Click for support]
[failed] com.symantec.errorreporter-periodic.plist [Click for support]
[loaded] com.symantec.liveupdate.daemon.ondemand.plist [Click for support]
[loaded] com.symantec.liveupdate.daemon.plist [Click for support]
[not loaded] com.symantec.nav.migrateqtf.plist [Click for support]
[running] com.symantec.sharedsettings.plist [Click for support]
[running] com.symantec.symdaemon.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Backup Engine Application Hidden (/Library/Application Support/Maxtor/Backup Engine.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Magic Window Application (/Applications/Magic Window.app)
Dropbox Application (/Applications/Dropbox.app)
AirServer Application Hidden (/Applications/AirServer.app)
CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
SymSecondaryLaunch UNKNOWN (missing value)
HPEventHandler UNKNOWN (missing value)
HP Product Research UNKNOWN (missing value)
Internet Plug-ins: ℹ️
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 [Click for support]
RealPlayer Plugin: Version: Unknown
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
PDF Browser Plugin: Version: 2.4.4 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Gears: Version: 1.0 [Click for support]
iPhotoPhotocast: Version: 7.0
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Click for support]
NortonInternetSecurityBF: Version: 1.11.0 - SDK 10.6 [Click for support]
JoostPlugin: Version: 0.10.1 [Click for support]
RL Secure Plug-In Layer: Version: Unknown - SDK 10.5 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
DepositDriver: Version: DepositDriver 1.1.1 [Click for support]
UploadManager: Version: Unknown - SDK 10.5 [Click for support]
Picasa: Version: 1.0 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
ContentManager: Version: Unknown - SDK 10.5 [Click for support]
RocketEngine: Version: Unknown - SDK 10.5 [Click for support]
Safari Extensions: ℹ️
Searchme [Adware! - Remove]
Slick Savings [Adware! - Remove]
WOT
Facebook Photo Zoom
Norton Internet Security
Blur
searchtab
1Password
AdBlock
Amazon Shopping Assistant [Adware! - Remove]
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Java [Click for support]
MacFUSE [Click for support]
Norton\nQuickMenu [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 2.00 TB Disk used: 88.34 GB
Destinations:
Time Machine [Local]
Total size: 500.08 GB
Total number of backups: 45
Oldest backup: 2015-01-06 12:12:32 +0000
Last backup: 2015-04-17 21:17:31 +0000
Size of backup disk: Adequate
Backup size 500.08 GB > (Disk used 88.34 GB X 3)
Top Processes by CPU: ℹ️
4% Magic Window
4% WindowServer
3% backupd
1% launchd
0% com.apple.WebKit.Networking
Top Processes by Memory: ℹ️
163 MB softwareupdated
120 MB com.apple.WebKit.WebContent
99 MB mds_stores
86 MB Safari
69 MB Mail
Virtual Memory Information: ℹ️
105 MB Free RAM
1.40 GB Active RAM
1.29 GB Inactive RAM
675 MB Wired RAM
11.43 GB Page-ins
80 MB Page-outs
Diagnostics Information: ℹ️
Apr 17, 2015, 01:22:37 PM Self test - passed
Well unfortunately you have created a mess, my guess is you might be recent switcher from MS Windows to OS X. The reason I am thinking this is you are treating OS X as if it's MS Windows by adding Cleaning software (CleanMyMac) and Antivirus Software (Symantech). CleanMyMac is considered malware by many experiences users and antivirus software on a Mac is not only a waste of system resources they tend to create more problems than they solve. OS X does not require any third party utilities to run well, if left alone and keeping it up-to-date it normally rewards users with years of trouble free service. 0
There are no viruses in the wild for OS X, however there is a small amount of malware out there which is easily avoidable by using a little common sense. First, never download from a torrent site. If you receive any ads, e-mail or phone calls advising you your computer has been compromised, that is a SCAM and needs to be ignored. Also please never download from a website you do not trust.
If you follow the developers instructions for uninstalling both CleanMyMac and the Symantech app, then that is a good start and may return your computer to normal operation. Also please remove the Searchme, Slick Savings & Amazon Shopping Assistant Safari extension, these are adware and can be a problems too.
Thanks a lot. I will remove those items and hope it clears up the problem. I will let you know.
Again thanks
Phil
I deleted those files and restarted and everything is fine. Thank You
YYour welcome,
You may want to run another EtreCheck report so we can verify.
EtreCheck version: 2.1.8 (121)
Report generated April 17, 2015 at 8:02:19 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (27-inch, Mid 2010) (Technical Specifications)
iMac - model: iMac11,3
1 2.8 GHz Intel Core i5 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI Radeon HD 5750 - VRAM: 1024 MB
iMac 1600 x 900
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: 0:24:42
Disk Information: ℹ️
ST2000DM001-9YN164 disk0 : (2 TB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 2.00 TB (1.91 TB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
PIONEER DVD-RW DVRTS09
USB Information: ℹ️
Silicon Labs CP2104 USB to UART Bridge Controller
HP Deskjet 3520 series
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. iPhone
Western Digital My Passport 0730 1 TB
EFI (disk1s1) <not mounted> : 210 MB
Time Machine (disk1s2) /Volumes/Time Machine : 500.08 GB (318.92 GB free)
Media (disk1s3) /Volumes/Media : 499.10 GB (465.63 GB free)
Recovery HD (disk1s4) <not mounted> [Recovery]: 650 MB
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/System/Library/Extensions
[not loaded] com.Belcarra.iokit.USBLAN_netpart (2.0.2) [Click for support]
[not loaded] com.Belcarra.iokit.USBLAN_usbpart (2.0.2) [Click for support]
[not loaded] com.Maxtor.driver.PowSecDriver (4.3.19) [Click for support]
[not loaded] com.RemoteControl.USBLAN.usbpart (2.0.6) [Click for support]
[not loaded] com.cy.iokit.Morpheus (1.4) [Click for support]
[not loaded] com.maxtor.iokit.IOFireWireMxBt (4.2.6) [Click for support]
[not loaded] com.palm.ClassicNotSeizeDriver (3.0.2) [Click for support]
[not loaded] com.prolific.driver.PL2303 (1.2.1) [Click for support]
[loaded] com.silabs.driver.CP210xVCPDriver64 (3.1.0d1) [Click for support]
[not loaded] com.sony.driver.prs (1.0.1d1) [Click for support]
[not loaded] nl.bjaelectronics.driver.PL2303 (1.0.0d1) [Click for support]
/System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.netpart.panther (1.6.1) [Click for support]
/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.belcarra.iokit.usbpart.panther (1.6.1) [Click for support]
/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns
[not loaded] com.RemoteControl.USBLAN.panther (1.6.1) [Click for support]
Problem System Launch Agents: ℹ️
[unknown] ~ [Click for support]
Launch Agents: ℹ️
[loaded] com.coupons.coupond.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.smartlaunch.usbdetection.plist [Click for support]
[loaded] org.macosforge.xquartz.startx.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.cocoatech.pathfinder.SMFHelper7.plist [Click for support]
[loaded] com.macpaw.CleanMyMac3.Agent.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[loaded] org.macosforge.xquartz.privileged_startx.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[failed] com.macpaw.CleanMyMac3.Scheduler.plist [Click for support] [Click for details]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Backup Engine Application Hidden (/Library/Application Support/Maxtor/Backup Engine.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Magic Window Application (/Applications/Magic Window.app)
Dropbox Application (/Applications/Dropbox.app)
AirServer Application Hidden (/Applications/AirServer.app)
CleanMyMac 3 Menu UNKNOWN (missing value)
SymSecondaryLaunch UNKNOWN (missing value)
HPEventHandler UNKNOWN (missing value)
HP Product Research UNKNOWN (missing value)
Internet Plug-ins: ℹ️
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 [Click for support]
RealPlayer Plugin: Version: Unknown
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
PDF Browser Plugin: Version: 2.4.4 - SDK 10.6 [Click for support]
Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Gears: Version: 1.0 [Click for support]
iPhotoPhotocast: Version: 7.0
QuickTime Plugin: Version: 7.7.3
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Click for support]
JoostPlugin: Version: 0.10.1 [Click for support]
RL Secure Plug-In Layer: Version: Unknown - SDK 10.5 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
DepositDriver: Version: DepositDriver 1.1.1 [Click for support]
UploadManager: Version: Unknown - SDK 10.5 [Click for support]
Picasa: Version: 1.0 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
ContentManager: Version: Unknown - SDK 10.5 [Click for support]
RocketEngine: Version: Unknown - SDK 10.5 [Click for support]
Safari Extensions: ℹ️
1Password
WOT
searchtab
Facebook Photo Zoom
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Java [Click for support]
MacFUSE [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 2.00 TB Disk used: 85.80 GB
Destinations:
Time Machine [Local]
Total size: 500.08 GB
Total number of backups: 45
Oldest backup: 2015-01-06 12:12:32 +0000
Last backup: 2015-04-17 22:44:20 +0000
Size of backup disk: Adequate
Backup size 500.08 GB > (Disk used 85.80 GB X 3)
Top Processes by CPU: ℹ️
5% Magic Window
4% WindowServer
0% fontd
0% loginwindow
0% taskgated
Top Processes by Memory: ℹ️
94 MB Dock
90 MB com.apple.WebKit.WebContent
77 MB mds_stores
73 MB Mail
69 MB Safari
Virtual Memory Information: ℹ️
353 MB Free RAM
1.39 GB Active RAM
1.75 GB Inactive RAM
638 MB Wired RAM
1.32 GB Page-ins
6 MB Page-outs
Diagnostics Information: ℹ️
Apr 17, 2015, 07:35:54 PM Self test - passed
At times I have to restart my iMac 10 times before I can access the internet on Safari. iPad and iPhone are fine.
