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my iphone shows charge and itune logo on screen and i tried to update and restore on itune,but it said that the device not found.How i will solve that.Thanks

my iphone shows charge and itune logo on screen and i tried to update and restore on itune,but it said that the device not found.How i will solve that.Thanks

iPhone 4S, iOS 8.2

Posted on Apr 17, 2015 3:05 PM

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1 reply

Community Specialist

Apr 20, 2015 1:38 PM in response to ibhako

Hey ibhako,

The articles linked below detail steps that can help get iTunes to properly recognize your iPhone.

If you don't see your connected device in iTunes for Mac
https://support.apple.com/en-us/HT203979

iPhone, iPad, or iPod not recognized in iTunes for Windows
https://support.apple.com/en-us/HT204095

Cheers,

Allen

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my iphone shows charge and itune logo on screen and i tried to update and restore on itune,but it said that the device not found.How i will solve that.Thanks

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