n_nathania

Level 1 (0 points)

Q: Touch ID failed

i want to setup my touch ID on my iPhone 5s. Since i upgrade Os from 8.2 to 8.3, the touch id always failed.

"Unable to complete Touch ID setup, Please go back and try again."

I have tried to reset my phone, try to downgrade to iOS 8.2. But it still did work.

what should i do ? thank you

iPhone 5s, iOS 8.3

Posted on Apr 17, 2015 7:41 PM

I have this question too

Q: Touch ID failed

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by ssschmidt,

ssschmidt Apr 17, 2015 7:44 PM in response to n_nathania
Level 5 (4,820 points)

Apr 17, 2015 7:44 PM in response to n_nathania

Make an appointment at an Apple retail store, and have the device evaluated. It "could" be an issue with the sensor.

Make a Genius Bar Reservation (or cancel an existing reservation)
http://www.apple.com/retail/geniusbar/
Sign in using your Apple ID
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by sberman,

sberman Apr 17, 2015 8:21 PM in response to n_nathania
Level 8 (41,031 points)

Apr 17, 2015 8:21 PM in response to n_nathania

Check the tips under "Get Help with Touch ID" toward the bottom here:
Use Touch ID on iPhone and iPad - Apple Support
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