Hello, again:
If you have set up the computer, and are online using it with your Apple ID, then it should
be registered even if the seller did not record that item as of yet into an Apple database.
If you have set up the computer and have it running under your Apple ID (to access and
record upgrade/update and also purchase through the App Store and iTunes store) you
may have to contact Apple directly such as I indicated in my post (yesterday, 17 APR '15,
11:40 PM local time) above. -- The time on my earlier reply is not correct, so it may have
been somehow changed by the site host, as that is an odd error; just saying it was prior
to 3:51AM AKDT when I posted that information here; but that's what it implies now.
Usually when you go online and set up the computer, it will automatically go to Apple and
when it checks for software and updates the OS and all that, by use of your Apple ID, it
should be registered then. And you should be able to see evidence of it where warranty
coverage under the Complementary (not extended optional AppleCare, if you are not
enrolled in that, or did not buy it where a reseller could have offered Auto-Enroll Applecare.
So without more information on what you may have done, or if the computer has put in use
by you (to check the authorization of your registration, then, at Apple) I can't add much now
that does not retrace methods to check that've already been posted. Local time: 11:16AM
If you are in the US or Canada, the Apple Store online should be called via the 800-number.
In other countries or regions that have an official presence (an online Apple Store page, not
an independent sales organization) you may have to contact the reseller you bought it from.
If you have questions about your apple product warranty, you may (depending on region) be
able to use the https://getsupport.apple.com/ServiceOptionAction.action get support pages
and if logged into the Apple site, have options (with apple ID used to gain access) to check it.
Pending more information, if the computer has been put into first-use, and if you have used
that online with an Apple ID (yours) then information should verify due to contact with Apple
App Store, so the other pages should automatically reflect that. And the opposite, if not.
So, I am still not certain if you have followed the usual practice of setup and use of Apple ID
with the computer, or if it is still in a sealed retail carton, and the online looking may have
been done by some other computer. In either case, according to the Apple page that IIIaass
posted (that I see, which contains english and german) suggests that if you have not already
gone online to check for updates via App Store with the computer, but if it is set up and working
online, it may not be necessary to have it registered to have the complementary coverage...
Yet when I use that page, I also see as she did, that my visiting computer is registered, since
it was when I put mine online after purchase and had it set up via my Apple ID initially.
Back to the question, where are you located? Local official 800-numbers for US and other
countries' Apple Store contact are different, based on region or country page; so if you are
not in the US, a number I could post so you could get help (maybe) could be the wrong one.
To contact the reseller (in whatever region you are in) to ask about valid registration as new
computer in your name, may be some place to check. But to contact Apple, Inc. by use of
the official Apple Store online page wherever you are, should be possible, to get local phone
number for Apple sales support (if online store exists, not some independent seller site.)
You said to lllaass that you've been online with the new MacBook Pro, and if you can get
into the App Store to check for and get system updates, then it should be registered.
And if it had been previously sold to someone else, and not wiped, their Apple ID would be
what's in use, if you did not have to set it up from scratch and personalize the computer. If
by odd chance this may be the case, return the computer to the reseller and ask for another.
There are other questions this situation could pose, which may require other action, if so.
In any event...
Hopefully this matter can be worked out, one way or another! 😐
