Panagiotis Tsamoudakis

Q: Cold restarts after 10.10.3 update.

Cold restarts after 10.10.3 update.

 

Hi,

 

Ever since the 10.10.3 update I am experiencing two problems on my mac mini. I am not entirely sure that they are related to the update but since I haven’t changed anything (hardware or software) on my mac, I can only assume that the update probably triggered the issues.

 

The first problem is that every now and then I get a bunch of pixels flickering on some random position of my screen. Another user reported the exact same error and posted a video here: https://www.facebook.com/georgetasioulis/videos/10203713632115564/ Once I drag a window over these pixels, the problem is gone.

 

The second and more major problem is that I get random cold restarts. It could be 5 minutes since I booted my mac or even a day after. There is no specific app that I’m running when the mac restarts. In other words I can’t seem to find a pattern on when this happens.

 

After reading many forum posts I ended up doing a clean installation of Yosemite and started installing everything from scratch. After a while the same thing happened. I noticed that some “power users” can make sense of the kernel panic logs so here is my latest one:

 

Anonymous UUID:       DFD8BE96-203B-C244-A890-73E40E563534

 

Sat Apr 18 09:26:15 2015

 

*** Panic Report ***

panic(cpu 2 caller 0xffffff8030417cc2): Kernel trap at 0xffffff803053ea88, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x0000000004b77e1e, CR3: 0x0000000023f5e036, CR4: 0x00000000001626e0

RAX: 0xffffff805c11e020, RBX: 0xffffff804fd3ac00, RCX: 0xff0e1b2aff0e1a2a, RDX: 0xffffff804fd3ac50

RSP: 0xffffff822e4f3d30, RBP: 0xffffff822e4f3dd0, RSI: 0x0000000000000025, RDI: 0xffffff804fd3ac18

R8:  0x0000000000000001, R9:  0x0000000000000000, R10: 0x0000000000002000, R11: 0x0000000000000012

R12: 0xffffff805c11e000, R13: 0x0000000000000000, R14: 0xffffff804fd3ac18, R15: 0xffffff804fd3ac50

RFL: 0x0000000000010282, RIP: 0xffffff803053ea88, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x0000000004b77e1e, Error code: 0x0000000000000000, Fault CPU: 0x2

 

mp = 0xffffff804fd3ac00, phys = 0x31183c00, prev (0x7: 0x30113000-0x30200000)

vp = 0xffffff804fd3ac00, phys = 0x709000, prev (0: 0xa0000-0xc0000)

0xffffff804fd39000: YwAAAGcAAABtAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAABAICA gAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAACAgB4fCQcgAACACAAAACETGg2GU6LSgoMZPwACAgACKggAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACAgEAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAG1hcCBhdXRvX2hvbYjEe0+A////AAACAP8PAAAAAAA h/////z8AAAAAhOJQ4IHtUVi9mzYAjtNPAKLTT4D////QoSCysACmMLCE7VHAg+1RUJjTTwgAUAQAAAg AAAQAAAACAAABAAAsFAAAAGF1dG9mcwAAL25ldG1hcCAtaG9zwMwAAOAODu7g7t7uDgUODWWAACAgBLA 5gDsgAAH8/zeAgw8GdAMAAAAA

0xffffff804fd3a000: fwAAAIgAAACTAAAAAAAAAAAAAAAAAAAAAACAgB4fCQcgAACACAAAACETGg2G06LTgoMqK0QBMwACKQQ AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AADAwAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAwMAeH4mHLQAKwAgAAAAhExYNqtIqH4qPGr9oAuoAAhoAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAj/fE+A////AAACAP8PAAAAAAAh/////z8AAAAAM3p QwIPtUYDLmjYAmNNPAKzTT2AtpjBQAKYwcNjeT/CAW2Og195PUKLTT4D///9gotNPgP///wAQEAQAEBA AqCFET2RldmYvZGV2AAACAP8PAAAAJGWK/////6AjAAApJAAAAAAAIT8AAAAAc9dP3GSWHQCi00+A/// /4HuvMF6YAQCYl/5VAAAAAkgCpzCQ/6UwgBfdYyAPElwA4BFcMN7eTwDQgAQAAN2AEAAAAAAQAAAAABA AqBR7A/UV4QL1G+ACs/iaAAIAAAERAAAAaGZzAMwAAAwODu7u4O7uDgAAMAABzswA4ODg4Oju4ODuLu7 eBwAAACAACAIBbA44DghQE/8DDiBs2TkBc4AAICAEICibAw44DgjwP4CDYQovAAAA

0xffffff804fd3b000: WQAAAF0AAABjAAAAAAAAAAAAAAAAAAAAACAgIAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAwgIAaHwoHLQAGQAoxAAAAABIDABAAAIAAFn0AAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAHh8JByAAAIAAAAAAAAAiAS9kZXYvZGlzazBzMggY30+A////AAAAAgABAAAAAEA AAwAAANNuCwAAAAAhAN/eTwEAAABAc9dPQLbTTwAQAAAAAAIA/w8AAAAAACH/////wGyqTwIAAAAAAAA AAOUO7u4DzgMADOwAAIIQAIiO/T+AC/A/gEMJJgCBACAgBAA4

Backtrace (CPU 2), Frame : Return Address

0xffffff820ef35e10 : 0xffffff803032bda1

0xffffff820ef35e90 : 0xffffff8030417cc2

0xffffff820ef36050 : 0xffffff8030434b73

0xffffff820ef36070 : 0xffffff803053ea88

0xffffff822e4f3dd0 : 0xffffff80307552f7

0xffffff822e4f3eb0 : 0xffffff803055879b

0xffffff822e4f3ed0 : 0xffffff8030542e24

0xffffff822e4f3f40 : 0xffffff803054d027

0xffffff822e4f3f50 : 0xffffff803084ba86

0xffffff822e4f3fb0 : 0xffffff8030435376

 

BSD process name corresponding to current thread: sync

 

Mac OS version:

14D136

 

Kernel version:

Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

Kernel slide:     0x0000000030000000

Kernel text base: 0xffffff8030200000

__HIB  text base: 0xffffff8030100000

System model name: Macmini6,2 (Mac-F65AE981FFA204ED)

 

System uptime in nanoseconds: 648750639627

last loaded kext at 243977764692: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fb112b000, size 69632)

loaded kexts:

com.Logitech.Unifying.HID Driver 1.3.1

com.Logitech.Control Center.HID Driver 3.9.1

at.obdev.nke.LittleSnitch 4240

com.apple.filesystems.msdosfs 1.10

com.apple.iokit.IOBluetoothUSBDFU 4.3.4f4

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.driver.AppleUSBCDC 4.3.3b1

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

com.apple.driver.AGPM 110.19.5

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDAHardwareConfigDriver 272.18

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.driver.AppleHDA 272.18

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleMuxControl 3.10.22

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.driver.AppleMikeyDriver 272.18

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleUSBDisplays 372.1

com.apple.driver.AppleIRController 327.5

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 36

com.apple.driver.AppleUSBOHCI 656.4.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.iokit.IOAHCIPassThrough 1.0.3

com.apple.driver.AppleSDXC 1.6.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSurface 97.4

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.10.22

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 272.18

com.apple.iokit.IOHDAFamily 272.18

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.iokit.IOAcceleratorFamily2 156.14

com.apple.AppleGraphicsDeviceControl 3.10.22

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleThunderboltEDMSink 4.0.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.iokit.IOUSBHIDDriverPM 710.4.7

com.apple.driver.AppleUSBAudio 295.23

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.IOBluetoothHIDDriver 4.3.4f4

com.apple.iokit.IOBluetoothFamily 4.3.4f4

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOFireWireFamily 4.5.6

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

 

I would really appreciate if someone could point me to the right direction in order to figure out what to do next. My spec is a mac mini (late 2012) 2.3GHz i7 with 16GB RAM from Crucial and a Corsair SSD Force 3 240GB. It is connected to an Apple Thunderbolt display with only one peripheral: a Logitech Anywhere MX mouse.

 

One last thing… the above kernel crash log is kinda rare. Most of them have this:

 

      Kernel Extensions in backtrace:

         com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f82ecb000->0xffffff7f82ed3fff

         com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f82524000->0xffffff7f82552fff

         com.apple.driver.AppleACPIPlatform(3.1)[97299A71-6EDD-3AD9-AE1D-2F7B61E8AA72]@0 xffffff7f8458b000->0xffffff7f845e9fff

            dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f82ecb000

            dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f82524000

 

Not sure if this helps but “com.apple.iokit.IOACPIFamily” is mentioned most of the times.

Mac mini, OS X Yosemite (10.10.3), Late 2012, 2.3 GHz i7

Posted on Apr 18, 2015 12:00 AM

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Q: Cold restarts after 10.10.3 update.

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  • Helpful answers

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  • by YouCanCallMeMo,

    YouCanCallMeMo YouCanCallMeMo Aug 19, 2015 11:55 AM in response to MrCamaleo
    Level 1 (5 points)
    Aug 19, 2015 11:55 AM in response to MrCamaleo

    I got my first kernel panic on 10.10.5 yesterday! no blinking bars so far k.p seems less each 5 days or so but sure still there.

    did you give a try to El Capitan? it seems like the only hope for us,

    I am on mac mini late 2012 (16BG ram) (samsung 840 pro 250)

  • by LeoCosca,

    LeoCosca LeoCosca Aug 20, 2015 5:53 PM in response to alfa78
    Level 1 (0 points)
    Aug 20, 2015 5:53 PM in response to alfa78

    Can you share how did you find ASD? I'd appreciate it.

    Thx

  • by MrCamaleo,

    MrCamaleo MrCamaleo Aug 22, 2015 1:19 AM in response to YouCanCallMeMo
    Level 1 (10 points)
    Aug 22, 2015 1:19 AM in response to YouCanCallMeMo

    got my first kernel panic this morning since the 10.10.5 upgrade...

    blinking bars are also there even after the upgrade

     

    If El Capitan does not fix these issues will we be forced to buy new systems if we like to work on OS X?

     

    Apple... Apple... where are you?

  • by YouCanCallMeMo,

    YouCanCallMeMo YouCanCallMeMo Aug 22, 2015 2:46 AM in response to MrCamaleo
    Level 1 (5 points)
    Aug 22, 2015 2:46 AM in response to MrCamaleo

    I did submit this bug to them as registered developer and I also submit a link to this thread and some other threads related to the same issue and they did respond to me and ask me to send more information out of my computer, So don't worry I believe they will take care of this issue as soon as they can.

  • by LeoCosca,

    LeoCosca LeoCosca Aug 22, 2015 5:34 AM in response to n748
    Level 1 (0 points)
    Aug 22, 2015 5:34 AM in response to n748

    My 2 cents.

    Disabling the GPU switching seems to have solved the issue on my setup. I did this 3 days ago and I'm pushing my MBP to the limit in order to force the restart and it's rock solid so far.

  • by Danielmcoelho,

    Danielmcoelho Danielmcoelho Aug 22, 2015 5:37 AM in response to LeoCosca
    Level 1 (0 points)
    Aug 22, 2015 5:37 AM in response to LeoCosca

    Hello, Leo

    Can you please explain how do you disable de GPU switching?

    Thanks

  • by LeoCosca,

    LeoCosca LeoCosca Aug 22, 2015 5:44 AM in response to Danielmcoelho
    Level 1 (0 points)
    Aug 22, 2015 5:44 AM in response to Danielmcoelho

    Daniel,

    Here it is --> Set graphics performance on MacBook Pro - Apple Support

    Click on System Preferences --> Energy Saver and uncheck the "Automatic Graphic Switching" option.

    In my case, I restarted the computer after doing so, but I guess that's optional.

     

    Hope this helps.

  • by n748,

    n748 n748 Aug 22, 2015 5:48 AM in response to Danielmcoelho
    Level 1 (29 points)
    Aug 22, 2015 5:48 AM in response to Danielmcoelho

    This has been discussed multiple times in this thread. Disabling GPU switching is a workaround for Macs that have dual GPUs. But this is not a option for Mac minis and iMacs (I believe).  And it does not change the fact that Apple needs to get this fixed.

    System Preferences > Energy Saver > checkbox Automatic graphics switching

     

    My 10.10.5 upgrade is panic free so far. However, I have seen graphics glitches for the first time in a while. Therefore it is probably only a matter of time that the panics return...

  • by LeoCosca,

    LeoCosca LeoCosca Aug 22, 2015 5:57 AM in response to n748
    Level 1 (0 points)
    Aug 22, 2015 5:57 AM in response to n748

    Agree.

    I didn't specify my setup. I have a MBP 15" Late 2011 -  8GB - Yosemite 10.10.5 - AMD Radeon HD6750M 512Mb.

    I upgraded to 10.10.5 early this week and I still had system crashes, so I guess the update does not address this issue.

    Disabling the GPU switching works for me, at least I know it's not a hardware issue.

  • by ChuckReynolds,

    ChuckReynolds ChuckReynolds Aug 23, 2015 3:26 PM in response to Panagiotis Tsamoudakis
    Level 1 (0 points)
    Aug 23, 2015 3:26 PM in response to Panagiotis Tsamoudakis

    Glad I found this thread because everything that's happening in here has been happening to me for months now.


    Apple Store has replaced my logic board TWICE now and still have the same problem.

     

    I thought the problem was primarily Chrome... Disabled the Hardware GPU acceleration and that seemed to lessen the crashes but I still got them. Reading this thread I just uninstalled IStats menu. ugh.  Only thing that would be animated now in my menu bar is Dropbox when it syncs.  Before it seemed to have crashed so I got off the dropbox app beta and installed the stable. So far that hasn't showed up as the issue in kernel panics or the console logs really.

     

    Anyways... SO TIRED of this problem... it's a BIG problem. Caused me a lot of downtime with work.

     

    OSX - 10.10.5  (everything updated)

    MacBook Air (13-inch, Mid 2012)

    2 GHz Intel Core i7

    8 GB 1600 MHz DDR3

    Intel HD Graphics 4000 1024 MB

    500gb flash SSD

     

    Latest KP:

    *** Panic Report ***

    panic(cpu 0 caller 0xffffff802e816df2): Kernel trap at 0xffffff802e946c85, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0x000000000500c018, CR3: 0x00000001e9c95052, CR4: 0x00000000001626e0

    RAX: 0xffffff802eef7ba0, RBX: 0x000000003875811d, RCX: 0x0000000000000000, RDX: 0x000000000500c000

    RSP: 0xffffff81392b3310, RBP: 0xffffff81392b3310, RSI: 0x0000000000000001, RDI: 0xffffff8042b95b40

    R8:  0x0000000000000000, R9:  0xffffff81392b355c, R10: 0xffffff81392b355c, R11: 0xffffff8040b2ec00

    R12: 0xffffff8042b95b40, R13: 0xffffff81392b33a4, R14: 0x0000000000000001, R15: 0xffffff81392b33a4

    RFL: 0x0000000000010206, RIP: 0xffffff802e946c85, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x000000000500c018, Error code: 0x0000000000000002, Fault CPU: 0x0

     

     

    Backtrace (CPU 0), Frame : Return Address

    0xffffff81392b2fc0 : 0xffffff802e72ad21

    0xffffff81392b3040 : 0xffffff802e816df2

    0xffffff81392b3200 : 0xffffff802e833ca3

    0xffffff81392b3220 : 0xffffff802e946c85

    0xffffff81392b3310 : 0xffffff802e945fd5

    0xffffff81392b3340 : 0xffffff802e93f75e

    0xffffff81392b33d0 : 0xffffff802eb31462

    0xffffff81392b34e0 : 0xffffff802eb5eac6

    0xffffff81392b3650 : 0xffffff802e96e1cf

    0xffffff81392b36d0 : 0xffffff802e942dac

    0xffffff81392b38f0 : 0xffffff802e961b12

    0xffffff81392b3990 : 0xffffff802e94d708

    0xffffff81392b3bd0 : 0xffffff802e94e493

    0xffffff81392b3f50 : 0xffffff802ec4b376

    0xffffff81392b3fb0 : 0xffffff802e8344a6

     

     

    BSD process name corresponding to current thread: Google Chrome

     

     

    Mac OS version:

    14F27

     

     

    Kernel version:

    Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

    Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

    Kernel slide:     0x000000002e400000

    Kernel text base: 0xffffff802e600000

    __HIB  text base: 0xffffff802e500000

    System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)

     

     

    System uptime in nanoseconds: 9404348156281

    last loaded kext at 8170716958388: com.apple.driver.AppleUSBAudio 295.23 (addr 0xffffff7fb110b000, size 315392)

    last unloaded kext at 8270270063893: com.apple.driver.AppleUSBOHCI 656.4.1 (addr 0xffffff7fb10e1000, size 53248)

    loaded kexts:

    org.virtualbox.kext.VBoxNetAdp 4.3.28

    org.virtualbox.kext.VBoxNetFlt 4.3.28

    org.virtualbox.kext.VBoxUSB 4.3.28

    org.virtualbox.kext.VBoxDrv 4.3.28

    net.telestream.driver.TelestreamAudio 1.1.1

    com.apple.driver.AppleUSBDisplays 372.1

    com.apple.iokit.AppleBCM5701Ethernet 10.1.3

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AGPM 110.19.6

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.driver.ApplePlatformEnabler 2.2.0d4

    com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AppleMikeyDriver 272.18.1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.driver.AppleHDA 272.18.1

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHWAccess 1

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleBacklight 170.7.4

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.AppleLPC 1.7.3

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleMCCSControl 1.2.12

    com.apple.driver.AppleThunderboltIP 2.0.2

    com.apple.driver.AppleSMCLMU 2.0.7d0

    com.apple.driver.AppleIntelHD4000Graphics 10.0.6

    com.apple.driver.AppleIntelFramebufferCapri 10.0.6

    com.apple.driver.AppleUSBTCButtons 240.2

    com.apple.driver.AppleUSBTCKeyboard 240.2

    com.apple.driver.AppleUSBCardReader 3.5.5

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 36

    com.apple.driver.AppleUSBHub 705.4.2

    com.apple.driver.XsanFilter 404

    com.apple.iokit.IOAHCIBlockStorage 2.7.1

    com.apple.driver.AirPort.Brcm4360 930.37.3

    com.apple.driver.AppleAHCIPort 3.1.2

    com.apple.driver.AppleUSBEHCI 705.4.14

    com.apple.driver.AppleUSBXHCI 710.4.11

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleACPIButtons 3.1

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 3.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 161

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.driver.AppleUSBAudio 295.23

    com.apple.iokit.IOUSBHIDDriverPM 710.4.7

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.iokit.IOFireWireFamily 4.5.8

    com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2

    com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

    com.apple.kext.triggers 1.0

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.DspFuncLib 272.18.1

    com.apple.kext.OSvKernDSPLib 1.15

    com.apple.driver.AppleSMBusPCI 1.0.12d1

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

    com.apple.iokit.IOBluetoothFamily 4.3.6f3

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.IOPlatformPluginFamily 5.9.1d7

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.driver.AppleSMBusController 1.0.13d1

    com.apple.iokit.IOUSBUserClient 705.4.0

    com.apple.driver.AppleHDAController 272.18.1

    com.apple.iokit.IOHDAFamily 272.18.1

    com.apple.iokit.IOAudioFamily 203.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleSMC 3.1.9

    com.apple.iokit.IOSurface 97.4

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.iokit.IOAcceleratorFamily2 156.16

    com.apple.AppleGraphicsDeviceControl 3.10.25

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.AppleUSBMultitouch 245.2

    com.apple.iokit.IOUSBHIDDriver 705.4.0

    com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

    com.apple.iokit.IOUSBMassStorageClass 3.7.2

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

    com.apple.driver.AppleUSBMergeNub 705.4.0

    com.apple.driver.AppleUSBComposite 705.4.9

    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.driver.AppleThunderboltNHI 3.1.7

    com.apple.iokit.IOThunderboltFamily 4.2.2

    com.apple.iokit.IO80211Family 730.60

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOAHCIFamily 2.7.5

    com.apple.iokit.IOUSBFamily 720.4.4

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 398

    com.apple.iokit.IOStorageFamily 2.0

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 3.1

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.corecrypto 1.0

    com.apple.kec.pthread 1

    com.apple.kec.Libm 1

     

    System Profile:

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (7.15.166.24.3)

    Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

    Thunderbolt Bus: MacBook Air, Apple Inc., 23.4

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736443120

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736443120

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: Hub

    USB Device: Hub

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Internal Memory Card Reader

    USB Device: Apple Internal Keyboard / Trackpad

    Serial ATA Device: APPLE SSD SM512E, 500.28 GB

    Model: MacBookAir5,2, BootROM MBA51.00EF.B03, 2 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.5f9

    Network Service: Wi-Fi, AirPort, en0

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

     

     

    ss

  • by ChuckReynolds,

    ChuckReynolds ChuckReynolds Aug 24, 2015 2:33 PM in response to ChuckReynolds
    Level 1 (0 points)
    Aug 24, 2015 2:33 PM in response to ChuckReynolds

    UPDATE:  Went into the Apple Store for Joint Venture Genius appt. They couldn't do anything again - offered to send it back to apple but the guy was like... all they're going to do is run diagnostics and maybe put in another logic board - obviously not going to help anything and it takes it out of my hands for another 5 days. I get a loaner but F-that business AGAIN.

     

    SO... this issue is not an "acknowledged problem" by Apple. Therefore nobody can really do anything about it. They instructed me to call 800-APL-CARE; which I did and I got escalated to a 'Senior Advisor' who wasn't too sure what he could help me with but offered to run tests and have those sent to the Engineers.
    So I was emailed a .DMG and it collected a bunch of data; I'm assuming most of my console crashes and panics and that all was packaged and I uploaded it to their thing. I'm to wait a few days until the Engineers have a chance to look through it all and get back to me on whether it's a OS X problem or whether it's 3rd party induced.

     

    So... that's pretty much all I'm able to do until (1) Apple admits it's still an issue or (2) the new MBPros come out with Skylake chipset - because then I'll be upgrading to one of those instead and have to pawn this thing off on somebody and they can deal with it until Apple fixes the problem.

     

    This is extremely aggravating. Everybody at Apple Store keeps pointing at Chrome or dropbox or whatever they see in the logs but it's not all these apps - it has something to do with the animated stuff on screen or videos or switching desktops etc. Those apps that show up in the logs are what cause it that time - that's not the root of the problem.

     

    * I've turned off "User hardware acceleration when available" in Chrome (chromium).

    * I've turned on "Reduce Transparency" in Accessibility settings.

    * I've switched Dock settings to 'Minimize windows using:' "Scaling effect" instead of Genie.

    * I've turned off "Automatically Adjust Brightness" in Display settings

    * I've uninstalled Stats menu (as it was suggested the animations in menu bar may help cause these crashes/panics)

    ...few other things I can't remember. So... I've definitely lessened the crashes / panics but still with video playing in chrome and with normal work I randomly start getting the artifacts blinking on screen (both my laptop and cinema display - but never at the same time - it's always one or the other). I just try and keep memory compression low and reboot MUCH more often.

     

    Once again my info for reference:

    OSX - 10.10.5  (everything updated)

    MacBook Air (13-inch, Mid 2012)

    2 GHz Intel Core i7

    8 GB 1600 MHz DDR3

    Intel HD Graphics 4000 1024 MB

    500gb flash SSD

  • by alfa78,

    alfa78 alfa78 Aug 24, 2015 2:43 PM in response to ChuckReynolds
    Level 1 (5 points)
    Aug 24, 2015 2:43 PM in response to ChuckReynolds

    ChuckReynolds wrote:

     

    UPDATE:  Went into the Apple Store for Joint Venture Genius appt. They couldn't do anything again - offered to send it back to apple but the guy was like... all they're going to do is run diagnostics and maybe put in another logic board - obviously not going to help anything and it takes it out of my hands for another 5 days. I get a loaner but F-that business AGAIN.

     

    SO... this issue is not an "acknowledged problem" by Apple. Therefore nobody can really do anything about it. They instructed me to call 800-APL-CARE; which I did and I got escalated to a 'Senior Advisor' who wasn't too sure what he could help me with but offered to run tests and have those sent to the Engineers.
    So I was emailed a .DMG and it collected a bunch of data; I'm assuming most of my console crashes and panics and that all was packaged and I uploaded it to their thing. I'm to wait a few days until the Engineers have a chance to look through it all and get back to me on whether it's a OS X problem or whether it's 3rd party induced.

     

    So... that's pretty much all I'm able to do until (1) Apple admits it's still an issue or (2) the new MBPros come out with Skylake chipset - because then I'll be upgrading to one of those instead and have to pawn this thing off on somebody and they can deal with it until Apple fixes the problem.

     

    This is extremely aggravating. Everybody at Apple Store keeps pointing at Chrome or dropbox or whatever they see in the logs but it's not all these apps - it has something to do with the animated stuff on screen or videos or switching desktops etc. Those apps that show up in the logs are what cause it that time - that's not the root of the problem.

     

    * I've turned off "User hardware acceleration when available" in Chrome (chromium).

    * I've turned on "Reduce Transparency" in Accessibility settings.

    * I've switched Dock settings to 'Minimize windows using:' "Scaling effect" instead of Genie.

    * I've turned off "Automatically Adjust Brightness" in Display settings

    * I've uninstalled Stats menu (as it was suggested the animations in menu bar may help cause these crashes/panics)

    ...few other things I can't remember. So... I've definitely lessened the crashes / panics but still with video playing in chrome and with normal work I randomly start getting the artifacts blinking on screen (both my laptop and cinema display - but never at the same time - it's always one or the other). I just try and keep memory compression low and reboot MUCH more often.

     

    Once again my info for reference:

    OSX - 10.10.5  (everything updated)

    MacBook Air (13-inch, Mid 2012)

    2 GHz Intel Core i7

    8 GB 1600 MHz DDR3

    Intel HD Graphics 4000 1024 MB

    500gb flash SSD

     

    Thank you for sharing your "adventure". Let's keep in touch and let us know any kind of news!

  • by n748,

    n748 n748 Aug 28, 2015 1:48 AM in response to MrCamaleo
    Level 1 (29 points)
    Aug 28, 2015 1:48 AM in response to MrCamaleo

    I still did not have a kernel panic since 10.10.5. But I also started using Safari instead of Firefox. I have a feeling that this may have reduced the likelihood of the crash.

     

    However, I wanted to discuss something else. As mentioned earlier I filed a bug report (22028274) and Apple replied very promptly and asked for a coredump. Unfortunately I am currently too busy to set up a protocol system. Therefore the question to you: Would anybody be interested to do that and either sent the dumps to me or file them in a bug report to Apple?

     

    Here instructions I received from Apple:

    If you have another Mac, you can set up the second Mac as a coredump server.

     

     

    For a coredump, you need an ethernet connection (airport will not work, nor will USB ethernet) from the panicking computer to another machine, or to a router. (Any Mac will work as a coredump server; you just need a gigabyte or so of free space per coredump.)  On the server (non-panicking) machine:

      sudo mkdir /PanicDumps

      sudo chown root:wheel /PanicDumps

      sudo chmod 1777 /PanicDumps

      sudo launchctl load -w /System/Library/LaunchDaemons/com.apple.kdumpd.plist

     

     

    On the client (panicking machine)

      sudo nvram boot-args="debug=0xd44 _panicd_ip=10.0.40.2"

      sudo reboot

    where 10.0.40.2 is replaced by the IP address of the server.  (You must reboot the client for the nvram settings to take effect.)

     

     

    Note: if you are using a machine without built-in networking, or if you have a MacPro, or if you want to use firewire, see Two Machine Debugging for details.

     

     

    If you hang, NMI the machine by hitting the buttons Left-⌘ + Right-⌘ + Power.  This will generate a coredump file on the server machine in the directory /PanicDumps. 

     

     

    If you panic, the coredump file will be generated automatically on the server machine in the /PanicDumps directory.

     

     

    Compress the coredump file saved to /PanicDumps, and attach that to your bug report. Coredumps are mostly zeros, so they compress very well.  An average coredump of 500Mb will compress down to 30Mb or so, so compress the file before trying to attach it to a bug report.

     

     

    To remove this behavior from the client machine, the command is

      sudo nvram -d boot-args

      sudo reboot

    You must reboot to make new nvram settings take effect.

     

     

    If you are using Thunderbolt, you add "kdp_match_name=en#" for some value of # discovered by "ifconfig" output.

     

     

    For more, see:  https://developer.apple.com/library/mac/technotes/tn2004/tn2118.html

     

     

    Please provide your response or results by updating your bug report.

     

     

    Please compress any bundled files (e.g. nested folders) prior to uploading.

    What do you think?

  • by YouCanCallMeMo,

    YouCanCallMeMo YouCanCallMeMo Aug 28, 2015 2:21 AM in response to n748
    Level 1 (5 points)
    Aug 28, 2015 2:21 AM in response to n748

    "I still did not have a kernel panic since 10.10.5. But I also started using Safari instead of Firefox. I have a feeling that this may have reduced the likelihood of the crash."

    I am happy to hear that, I am using only safari all the time and I had kernel panic after 10.10.5!

    Can you please share your computer configuration?

    I also did submit the problem to Apple as a bug but they didn't asked me to make second Mac as a coredump server, they asked me to get sysdiagnose output at the time of the hang. In terminal, "sudo sysdiagnose", or Control-Option-Command-Shift-Period! it will generate compressed report in your temp directory when it's done.

    Is that another report than the one they asked you to do with the coredump server?

    I might do the coredump server my self when I got the time and send it to them if that will help.

  • by n748,

    n748 n748 Aug 28, 2015 3:12 AM in response to YouCanCallMeMo
    Level 1 (29 points)
    Aug 28, 2015 3:12 AM in response to YouCanCallMeMo

    Can you please share your computer configuration?

    15" mid2012 MBP non-retina, 2.6 GHz i7, 16 GB (custom) RAM, Samsung 840 evo 750 GB SSD, Intel HD 4000

    Is that another report than the one they asked you to do with the coredump server?

    No this is something else. This is a coredump the Mac generates at the moment of the panic. So you will have to be patient and wait for a crash. I have the feeling that it depends very much on the engineer looking into your issue. The knowledge of AppleCare employees is so different... Mine seemed quite devoted.

    I might do the coredump server my self when I got the time and send it to them if that will help.

    Please make sure to quote my issue number (22028274, closed by now) and this discussion thread.

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