Safari will not load pages on start up

Question

Level 1

5 points

Safari will not load pages on start up

I have a 5K iMac with latest version of OSX and updates and have been experiencing problems with Safari for quite some time (I had two iMacs before this one). When I power up the system, load mail and click on a link which opens up Safari....it just sits there and does nothing. If I close Safari and reload it, it works fine. Also, when I power up, if I load Safari first, the same thing happens and if I reload it it works fine. Start up and shut down times for the software seems very slow. In comparison, Firefox is incredibly quick! I've tried clearing cache and cookies but to no avail and hoped recent updates to the software might sort this out but it hasn't. Whilst reasonably competent, I'm not an expert. Can anyone help? Thanks.

Posted on Apr 18, 2015 2:10 AM

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Answer 1

dominic23

Level 10

83,904 points

Apr 18, 2015 2:58 AM in response to rodmgf

Go step by step by step and test.

1. Power off the router. Unplug it from the wall. Wait a while.

Plug it back to the wall. Power the router on. Wait until all the lights are lit properly. It will take a while.

Restart the computer.

Start up in Safe Mode.

http://support.apple.com/kb/PH14204

2. Delete Caches.db

Close all windows and quit all applications.

Hold "option" key down and click "Go" menu in the Finder menu bar.

Select "Library" from the dropdown.

Library > Caches > com.apple.Safari > Caches.db

Right click the Caches.db file and select "Move To Trash.

Close windows and relaunch Safari.

3. Empty Caches

Safari > Preference > Advanced

Checkmark the box for "Show Develop menu in menu bar".

Develop menu will appear in the Safari menu bar.

Click Develop and select "Empty Caches" from the dropdown.

4. Delete Cookies

Safari > Preferences > Privacy > Cookies and other website data:

Click the “Details” button.

Remove all cookies except from Apple, your internet service provider and banks.

5. Safari > Preferences > Extensions

Turn off Extensions if any and launch Safari again to test.

Turn on those one by one and test.

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Answer 2

rodmgf Author

Level 1

5 points

Apr 22, 2015 8:50 AM in response to dominic23

Thanks Dominic, I'm afraid this has not worked. It's a bit frustrating as when I played with an iMac at the Apple Store is was incredibly quick. Really don't know where to go with this next.

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