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how can i redeem my gift card from my email

My friend sent me a gift card worth 1200 yen to my email add but i have not received any gift card to be redeem but my friend received a confirmation that the gift card has been sent already....how can redeem it?

Posted on Apr 18, 2015 3:35 AM

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Posted on Apr 18, 2015 4:11 AM

You can't if you haven't received the email. You've checked the spam folder as well as the inbox on the email account that your friend sent it to ? If it's not in spam then ask your friend to try resending it (and double-check the email address) : Resend iTunes Gifts - Apple Support


If the resend doesn't arrive within a few hours of resending it then your friend could try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

Or he/she can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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Question marked as Best reply

Apr 18, 2015 4:11 AM in response to jason1925

You can't if you haven't received the email. You've checked the spam folder as well as the inbox on the email account that your friend sent it to ? If it's not in spam then ask your friend to try resending it (and double-check the email address) : Resend iTunes Gifts - Apple Support


If the resend doesn't arrive within a few hours of resending it then your friend could try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com

Or he/she can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

how can i redeem my gift card from my email

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