My screen goes blank white, then black and back to white again. After that it reboots. This on happened after upgrade to latest X 10.0.3. Anyone experiencing the same. I have a Macbook Pro/2012. Also, it happened in firefox.
David
MacBook Pro (15-inch Mid 2012), OS X Yosemite (10.10)
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
Yes I know I have other hardware on my computer. I believe that you made a suggestion to reinstall after simpler problems, I uninstalled Norton's software and that solved my problems in the past. This problem started after the very last update.
Thank in advance, David
Fri Apr 17 19:33:29 2015
*** Panic Report ***
panic(cpu 0 caller 0xffffff8005c17cc2): Kernel trap at 0xffffff8005b2383f, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0xffffff99a3095f28, CR3: 0x00000003dd4210a0, CR4: 0x00000000001626e0
RAX: 0xffffff81a3ca2000, RBX: 0x00000000fff7f7f7, RCX: 0x00000002ffe7e7e5, RDX: 0x00000000000001cc
RSP: 0xffffff81eeae3be0, RBP: 0xffffff81eeae3c30, RSI: 0x000000004463b6a5, RDI: 0xffffff8023ce4f08
R8: 0xffffff8044273e60, R9: 0xffffff8043e4cebc, R10: 0x0000000000000000, R11: 0x0000000000000027
R12: 0xffffff8023ce4ee0, R13: 0x1ffffff00884e7cc, R14: 0xffffff8023ce4f08, R15: 0xffffff8044273e60
RFL: 0x0000000000010293, RIP: 0xffffff8005b2383f, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff99a3095f28, Error code: 0x0000000000000000, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff81eeae3890 : 0xffffff8005b2bda1
0xffffff81eeae3910 : 0xffffff8005c17cc2
0xffffff81eeae3ad0 : 0xffffff8005c34b73
0xffffff81eeae3af0 : 0xffffff8005b2383f
0xffffff81eeae3c30 : 0xffffff8005b23775
0xffffff81eeae3d00 : 0xffffff8005b22c12
0xffffff81eeae3d60 : 0xffffff8005b2268b
0xffffff81eeae3dd0 : 0xffffff8005b76d6e
0xffffff81eeae3e10 : 0xffffff8005b3000c
0xffffff81eeae3e40 : 0xffffff8005b149f3
0xffffff81eeae3e90 : 0xffffff8005b2531d
0xffffff81eeae3f10 : 0xffffff8005c031ea
0xffffff81eeae3fb0 : 0xffffff8005c35396
BSD process name corresponding to current thread: mdworker
Boot args: kext-dev-mode=1
Mac OS version:
14D136
Kernel version:
Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64
Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D
Kernel slide: 0x0000000005800000
Kernel text base: 0xffffff8005a00000
__HIB text base: 0xffffff8005900000
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
System uptime in nanoseconds: 6216712216252
last loaded kext at 1664442288842: com.apple.filesystems.smbfs 3.0.1 (addr 0xffffff7f889ab000, size 389120)
last unloaded kext at 378528301389: com.apple.driver.AirPort.Brcm4331 800.20.24 (addr 0xffffff7f87b6e000, size 2043904)
loaded kexts:
com.apple.filesystems.smbfs 3.0.1
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOBluetoothSerialManager 4.3.4f4
com.apple.driver.AGPM 110.19.5
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.GeForce 10.0.2
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleHDA 272.18
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleMikeyDriver 272.18
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleIntelHD4000Graphics 10.0.6
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleHV 1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.driver.AppleMuxControl 3.10.22
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleIntelFramebufferCapri 10.0.6
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 327.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 36
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.AppleSDXC 1.6.5
com.apple.driver.AirPort.Brcm4360 930.37.3
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.iokit.IOSerialFamily 11
com.apple.kext.triggers 1.0
com.apple.nvidia.driver.NVDAGK100Hal 10.0.2
com.apple.nvidia.driver.NVDAResman 10.0.2
com.apple.driver.DspFuncLib 272.18
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOSurface 97.4
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleGraphicsControl 3.10.22
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4
com.apple.iokit.IOBluetoothFamily 4.3.4f4
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.iokit.IOAcceleratorFamily2 156.14
com.apple.AppleGraphicsDeviceControl 3.10.22
com.apple.driver.AppleHDAController 272.18
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOHDAFamily 272.18
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.CoreStorage 471.20.7
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IO80211Family 730.60
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
System Profile:
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports
Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393955353432382D3031382E4130304C4620
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393955353432382D3031382E4130304C4620
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: Apple Internal Keyboard / Trackpad
USB Device: IR Receiver
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Serial ATA Device: Samsung SSD 840 EVO 500GB, 500.11 GB
Serial ATA Device: APPLE HDD TOSHIBA MK5065GSXF, 500.11 GB
Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.1f175
Network Service: Wi-Fi, AirPort, en1
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB
It looks like nothing has changed since the last time you started a thread on this subject. I don't have anything to add to what I wrote then. The hardware configuration is still unsupported, and you still have aftermarket memory that may be incompatible or defective.
Your right, Linc, the only thing that changed was that I took out Norton Security and my problems ceased. No need to change the software. Now I believe that my hardware has been running problem free for over a year. The three things have changed are this. 1. Apple did a supplemental upgrade. Firefox, my preferred browser had a couple of bad upgrades and I have been in Firefox the 2 or 3 times it crashed. I have been using Safari and I haven't crashed since this morning. I appreciate what your saying about unsupported hardware, but these upgrades were all done with some of the same items that came with the laptop. They were done by the factory spec. and with quality products. It might be a video drivers associated with firefox that is causing this to happen. I have to wait and see if this Laptop crashes again to see if I've found the problem. Anyway thank you for your support. Thought I'd post to the community to see if anyone else had the issues.
David
Problems with crash after 4/17/15 upgrade.
