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Apr 21, 2015 7:44 AM in response to JC Broadwoodby Brett L,Howdy JC Broadwood,
When an iPhone is unlocked by a carrier there are steps that the user must take to complete the unlock process after the carrier has processed the request. This article explains the process and offers troubleshooting steps if you have issues -
How to unlock your iPhone for use with another carrier - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L
