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I have a MacBook Air with OSX Yosemite and my App Store freezes up every time I try to open the updates tab. Any ideas on fixes without reinstalling the OS?

I have a MacBook Air with OSX Yosemite and my App Store freezes up every time I try to open the updates tab. I then have to force close the App Store and it will not open again until I restart my computer. After a restart the App Store will work fine until I hit the updates tab and then frozen. Any ideas on fixes without reinstalling the OS?

MacBook Air (13-inch Mid 2013), OS X Yosemite (10.10.2)

Posted on Apr 18, 2015 9:58 AM

Reply
2 replies

Apr 18, 2015 3:07 PM in response to markmartin24

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take the action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Apr 20, 2015 9:23 AM in response to Linc Davis

Thank you for the reply Linc. Before I was able to see your reply I ended up restoring my Air on Time Machine to the last backup before the update to 10.10.2 and everything seemed to work fine. Ran the updates and am now at 10.10.3 and the App Store and updates tab seems to be working as it should. Not sure what happened during that time as I did not make any changes and have downloaded nothing to the computer but Chrome since it was new.


If this happens again I will follow your instructions and give you a shout.


Thanks!

I have a MacBook Air with OSX Yosemite and my App Store freezes up every time I try to open the updates tab. Any ideas on fixes without reinstalling the OS?

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