norah.fk

Q: i used once my visa card for buying spins in a game after that i coudnt update or download any app even if it free without a verification of my card please help

i used once my visa card for buying spins in a game after that i coudnt update or download any app even if it free without a verification of my card please help

iPhone 5s, iOS 8.1.2

Posted on Apr 18, 2015 11:14 AM

Close

Q: i used once my visa card for buying spins in a game after that i coudnt update or download any app even if it free without a verif ... more

  • All replies
  • Helpful answers

  • by jason269,

    jason269 jason269 Apr 21, 2015 11:01 AM in response to norah.fk
    Community Specialists
    Apr 21, 2015 11:01 AM in response to norah.fk

    Hello, norah.fk.  

     

    Thank you for visiting Apple Support Communities.  

     

    I understand you are receiving a prompt to verify your credit card before you can update or download applications.  I would recommend entering your credit card details if this information is requested upon updating or purchase an application.  If the issue persists, there may be an unpaid balance that needs to be taken care of prior to downloading anything from the iTunes Store.  The article below will explain the steps needed to be processed if this is the case.  

     

    Pay an unpaid balance in the iTunes Store 

     

    Cheers, 

     

    Jason H.  

  • by bob1203,

    bob1203 bob1203 Apr 21, 2015 11:10 AM in response to jason269
    Level 1 (24 points)
    Apr 21, 2015 11:10 AM in response to jason269

    ITunes require credit card autorisation for verification purposes, there is a temporary hold placed on your c.card ,

    if you have previous unpaid items, this would cause problems, also your card would require funds to be used ,

     

    if you previously called AppleCare regarding unrecognised charges , your bank might have blocked your card from being used on the iTunes store