Malware on my Mac that prevents use of Chrome

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Level 1

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Malware on my Mac that prevents use of Chrome

Hi all,

I keep getting pop up warnings whenever I use Chrome that actually freeze the entire search engine. Has anyone else dealt with the malware that I've pasted in below, and if so, how do I get rid of it from my Mac desk top running OS X 10.7.5? Thanks in advance for your help.

"*YOUR APPLE COMPUTER HAS BEEN BLOCKED*

Mac System Alert!!

System has been infected due to unexpected error!

Please Contact Apple Care 1-855-680-7080 Immediately!

To unblock your computer.

Suspicious Activity Detected. Your Browser might have been hijacked or hacked.

ANONYMOUS ACTIVITY

Private and Financial Data is at RISK:

. Your credit card details and banking information

. Your e-mail passwords and other account passwords

. Your Facebook, Skype, AIM, ICQ and other chat logs

. Your private & family photos and other sensitive files

. Your webcam could be accessed remotely by stalkers

IMMEDIATELY CALL APPLE CARE AT 1-855-680-7080

MORE ABOUT THIS INFECTION:

Seeing these pop-up's means that you may have a virus installed on your computer which puts the security of your personal data at a…"

Mac mini (Mid 2007), Mac OS X (10.7.5)

Posted on Apr 18, 2015 12:19 PM

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Answer 1

Best reply

dominic23

Level 10

83,904 points

Apr 18, 2015 4:21 PM in response to Voxi

This is a scam. Please don’t call the number.

1. Force Quit .

Press command + option + esc keys together at the same time. Wait.

When Force Quit window appears, select Safari if not already.

Press Force Quit button at the bottom of the window. Wait.

Safari will quit.

2. Relaunch Safari holding the shift key down.

3. Turn off wifi and turn it back on.

Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.

Visit another website.

You won’t have internet connection.

Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.

Select your Network.

4. Safari > Preferences > Security > Privacy

Cookies and website data:

Click “Details” button.

Remove the cookie related to this, if there is one.

For more info:

http://www.adwaremedic.com/kb/scampopups.php

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Answer 2

Apr 18, 2015 4:21 PM in response to Voxi

Dominic's instructions won't work for Chrome, only Safari. See http://www.thesafemac.com/tech-support-scam-pop-ups/, which includes instructions for Chrome.

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Answer 3

Voxi Author

Level 1

0 points

Apr 18, 2015 4:21 PM in response to dominic23

Thanks so much for the detailed response. It helped immensely!

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Answer 4

Voxi Author

Level 1

0 points

Apr 18, 2015 4:22 PM in response to stevejobsfan0123

Thank-you for the link. It is exactly what I needed!

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