Hello fellas,
I have recently noticed that I get this problem when I try to purchase movies from iTunes (also albums).
I can purchase songs though.
What should I do?
Thanks
iMac, OS X Yosemite (10.10.3), Intel Quad-Core i7 2.93GHz 8GB 2TB
If you haven't already done so then you need to do as the message says and contact iTunes Support (these are user-to-user forums) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption
If you haven't already done so then you need to do as the message says and contact iTunes Support (these are user-to-user forums) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption
I did that and I haven't receive an answer and 48 hours passed since that.
Seriously are they going to ignore me? Not being able to purchase Movies or Albums is very important to me if they don't help me as soon as possible,then what's the point to continue buying from iTunes?
I have so many other options like Tidal and Spotify,seriously I just had enough of this!
I think it's time for me to leave iTunes Store forever.Yup,I believe I won't miss a thing!
Try contacting them again
The reply I got:
Thank you for getting back to me and for addressing your issue right away.
I'm sorry, but I won't be able to assist you further because your account is not in compliance with the iTunes Store Terms and Conditions. For information on Apple's requirements for using the iTunes Store, see this page:
http://www.apple.com/legal/internet-services/itunes/ww
You can still play, authorize and sync all of the items that were purchased using this account.
If you need further assistance or if you have issues or questions that you wanted to raise, please do not hesitate to let me know. I will be very happy to assist you further as I want you to have the best possible experience with the iTunes Store.
I have no idea why,seriously.
And I don't know what to do now?
Quit iTunes forever seems like a good option right?
What would you do if you were me?
You are in the same country as you have on your billing address on your iTunes account, you've never tried to buy from another country's store when not in that country ? That is probably the usual reason for the reply that you got from support
Well,I am the organizer of my Family Sharing.
I recently added my sister and my brother who are recently in other countries.
They tried to buy from other stores,but I switched them stores so we can all buy from one credit card from one country.
If I remove them from the Family Sharing I will be able to purchase normally again?
Possibly, but you may have to contact iTunes Support and see if they will reinstate your account - using a store when not in a country is a violation of the terms that you, and your family, agreed to.
So are they going to tell me what the violation was? Are you sure they could reinstate my account? So I should not quit iTunes if it's something that can be fixed? Seriously I am so confused.
They are unlikely to tell you what the violation is, what you received from them is all that they are likely to say, but if you said that your sister and brother are in your country when they aren't then that is possibly it - when you put a country on an account you agree not to use that store when not in that country, that applies to downloading, redownloading and family sharing.
If you remove your brother and sister from your family sharing and they put their correct addresses back on their account then they might reinstate the account, but I can't say 100% that they will
Okay Thank you! You really helped me King_Penguin! I really appreciate it!
Purchase problem iTunes
