Since upgrade, my Mail app screen is blank and I can't access my email. I've deleted account and started over. I've rebooted. Nothing has worked. Is anyone else having this problem? Any solutions?
iPad 2, iOS 8.3
Greetings darlenefromport orchard,
After reading your post, it sounds like you are experiencing an issue using Mail on your iPad. You may want to consider resetting the device, which is a different process than restarting. It will not remove data, but I always recommend backing up before troubleshooting issues. This article provides detailed instructions for Restarting, and Reseting:
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
How to reset
- You should reset your device as a last resort and only if you can't restart it.
- To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Here is a resource for further Mail troubleshooting:
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
For backup assitance:
How to back up your devices using iCloud or iTunes - Apple Support
Thank you for contributing to Apple Support Communities.
Best,
Bobby_D
Thank you for responding and for the information. I did end up calling support and it was more involved. With support's help, I had to remove the software and reinstall using Itunes. Very interesting but somewhat more difficult than I thought it would be. Evidently this "hiccup" occurred during the recent upgrade. My Mail is back and everything is much faster. Thanks again.
Can you post the steps you had to take to solve your problem.
I'm having the same problem.
Thanks
Mail app screen is white and blank since upgrade.
