My iTunes can't see my Apple TV for a restore
My Apple TV needs to be restored from itunes on my Mac but iTunes can't see the device. I have updated iTunes.
Greetings rebeccafromkingston,
It seems you are unable to restore your Apple TV using iTunes. That does sound troublesome. The following article provides troubleshooting steps for this situation. It may help you find a solution:
Apple TV: Unable to restore using iTunes - Apple Support
When attempting to restore your Apple TV in iTunes, you may see the following:
- Apple TV doesn't appear in iTunes
- An alert appears indicating Restore Error 1611 or Restore Error 1603
Some micro-USB cables that are bundled with products or accessories may only support charging those products (and not transmitting data) or they may work only with the product with which they were sold. Using one of these cables to restore your Apple TV may cause the issues above.
To resolve these issues, please try these basic restore steps first. If the issue persists, continue with the following advanced troubleshooting steps.
- Temporarily disconnect any unnecessary USB devices from your computer, leaving only your Apple TV, the micro-USB cable, and a keyboard and mouse, if necessary.
- Restart your computer and try to restore again.
- If the issue persists, try using a different micro-USB cable if possible. If you don’t have another micro-USB cable, your local Apple Retail Store or Apple Authorized Service Provider can assist you in restoring your Apple TV.
Thank you for contributing to Apple Support Communities.
Best,
Bobby_D