No longer have the mobile phone number for iCloud to send security number to - how do I update with new mobile number?
MacBook Pro, Mac OS X (10.7.2)
Go to http://appleid.apple.com, click Manage Apple ID, sign in, go to the Password & Security tab, and change the information there. If you are unable to sign in, call Apple at 1-800-MY-APPLE and ask to talk to the account security team.
Sorry, this did not help. I did what you said but the phone number in my Apple ID is not the one that it is partially showing where an apparent security number is sent to, which requires to be inputted after the 4 digit code. The number that iCloud has is from when I worked in Indonesia. I have recently moved to work in Thailand.
This sounds as if you have set up 2-step verification. This requires you to have two of three things - your password, your 'trusted device', or the 'recovery code' you were issued with when you set it up.
Assuming this to be the case: as you no longer have your 'trusted device' you will need to log in to http://appleid.apple.com and use the recovery code. Then you can add another trusted device in the 'Password and Security' section.
It is essential that you have kept the recovery code. If you lose both that and the trusted device you will be permanently locked out of your ID. Apple will not be able to help you.
Roger,
Thank you very much for your help - this worked!
Kind regards,
Anthony.
once I have inputted by 4 digit code into iCloud I am asked for a security number that is sent to a mobile phone number I know longer have. How can I set up to me new mobile phone number?
