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I reset my phone since I forgot the passcode and its suppose to prompt me to restore from a backup but never does.

I recently forgot my passcode after changing it, and after I reset it to factory new settings it never prompted me to restore from an icloud backup. I had a backup and its called "Matthews iPod Touch" Even though it was an iPhone backup. Thats the backup I want to use but when I reset it, it never asked me to restore from a backup. I have no idea what to do and why it wont ask me. Please help.




-Matthew

iPhone 6 Plus, iOS 8.3

Posted on Apr 19, 2015 12:47 AM

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I reset my phone since I forgot the passcode and its suppose to prompt me to restore from a backup but never does.

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