Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I Just Got This Iphone 5s And it's asking me for the original owner apple id and password i don't know the original owner He/She has there number there but it's missing a digit for me to call them what should i do ?

I Just Got This Iphone 5s And it's asking me for the original owner apple id and password i don't know the original owner He/She has there number there but it's missing a digit for me to call them what should i do ?

Posted on Apr 18, 2015 11:37 PM

Reply
1 reply

Apr 18, 2015 11:41 PM in response to Foysal Nir

If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515


If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor trace the previous owner.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

I Just Got This Iphone 5s And it's asking me for the original owner apple id and password i don't know the original owner He/She has there number there but it's missing a digit for me to call them what should i do ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.