chipped brand new macbook pro

Question

Level 1

42 points

chipped brand new macbook pro

Hi all,

Recently, I purchased a brand new macbook pro from an apple store. However, I later noticed a very minor, but present nonetheless, mark/chip/indent at the ridge of the screen's aluminium casing (the mark appears dark grey/black instead of silver like the rest of the outer body... maybe the silver coating wasn't applied fully on that area??). There is also a small light scratch on the top outer case, and a slight black spot/smear(?) mark near the palm rest area which I cannot seem to rub off.

For those who bought a brand new retina macbook pro, are these slight 'imperfections' common / not unusual? I am reluctant of returning it for fear of getting a macbook with a 'true' defect (screen defects, etc.). The rest of the macbook works perfectly fine, I am just worried that I may have gotten a 'bad' one.

Thanks.

Posted on Apr 19, 2015 3:42 AM

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Answer 1

dominic23

Level 10

83,910 points

Apr 19, 2015 3:57 AM in response to BladeFURY

You can return a new Mac within 14 days of purchase.

Return it and get another one.

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Answer 2

BladeFURY Author

Level 1

42 points

Apr 19, 2015 4:03 AM in response to dominic23

Thanks for the quick reply. Are these cosmetic 'imperfections' common (since these devices are mass manufactured)?

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Answer 3

BladeFURY Author

Level 1

42 points

Apr 20, 2015 3:31 AM in response to BladeFURY

And would this minor 'absence' of the silver coating to the affected area mean that the aluminium underneath could corrode more easily down the track?

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Answer 4

dwb

Level 7

32,920 points

Apr 20, 2015 4:14 AM in response to BladeFURY

I’ve seen a couple new computers with small scratches/blemishes but nothing really noticeable. Take it back before the 14 days are up.

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Answer 5

BMoon

Level 1

129 points

Apr 21, 2015 7:11 AM in response to BladeFURY

I had the same thing happen to me with a brand spanking new iMac. I contacted the Apple store immediately who told me to bring it to store so they could check it out. I did and they swapped it out for a new one with no fuss straight away! Shame it was an hours drive back, although my student discount more than covered the petrol costs.

It's inevitable that from the thousands of machines shipped there will be many with slight defects etc like ours, however for the money we spend there can be no excuses! Better to give them a call and let them know you are coming ASAP, as I imagine the longer you leave it the more it looks like it could be damaged caused by yourself...

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Answer 6

dominic23

Level 10

83,910 points

Apr 20, 2015 5:32 AM in response to BladeFURY

I don't know whether these imperfections are common or not.

Apple will replace a Mac with any kind of problem within 14 days of purchase.

Best.

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Answer 7

BladeFURY Author

Level 1

42 points

Apr 21, 2015 7:14 AM in response to BMoon

Thanks all for the responses. BMoon was your replacement perfect (i.e. no cosmetic defects, no screen issues, etc.)? Because I am concerned about exchanging for another one, which may have 'true' defects 😟

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Answer 8

BMoon

Level 1

129 points

Apr 21, 2015 7:19 AM in response to BladeFURY

Not at all, they replaced it for a brand new and sealed iMac which was perfect. I have owned 2 iMacs, 2 MacBook Pro's as well as 3 iPhones, the only cosmetic problem I had with any was the iMac which was exchanged immediately. Good luck! Let us know how it goes.

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Answer 9

BladeFURY Author

Level 1

42 points

Apr 21, 2015 7:25 AM in response to BMoon

That is great news! I shall see how it goes.

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