how do i contact support if my computer deosn't a have a serial number

Hi poepab,

If you need to contact Apple Support for assistance with the iTunes Store on your Windows PC, a serial number is not required. Click on the link below, select iTunes, and then iTunes Store for support options.

Apple - Support - Product Selection

Have a good one,

Alex H.

The corollary is that if it isn't a store related issue you should explain the problem here and your fellow users can try to help. 🙂

tt2