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iPhone 6 White Screen, Can't Restore from MacBook Pro

My iPhone 6 was working just fine this morning and even let me add ringtones onto it. However, I recently opened Instagram and then the phone started to act slow. The volume panel got stuck onto the screen and then my whole screen went white. I can't restore from my computer because it always tell me to change the Find My iPhone settings from my phone, which I can't do because of the all-white screen. Despite the stillness of the screen, it makes the lock and screenshot noise. I got my phone in late February and I recently updated it about a week ago. I really need to use my phone because of school and appointments. Is there anything I can do to make the screen work? I haven't dropped it, let it near water or had it 'jail broken'.

iPhone 6, iOS 8.3

Posted on Apr 19, 2015 2:04 PM

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1 reply

Apr 22, 2015 1:10 PM in response to masterofpigeons

Hey masterofpigeons,


Sorry to hear that you cannot see anything on your iPhone’s screen. I would make sure that you have a back up and once that is confirmed, I would recommend a restore by putting your iPhone into recovery mode. Once in recovery mode, iTunes will allow you to restore and once the restore is complete you can enter in your password to get passed Activation Lock


How to back up your devices using iCloud or iTunes

https://support.apple.com/en-us/HT203977


If you can't update or restore your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT201263


iCloud: Activation Lock

https://support.apple.com/kb/PH13695


Take care,

-Norm G.

iPhone 6 White Screen, Can't Restore from MacBook Pro

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