mdpiorkowski
Level 1 (8 points)
Mac OS X

Q: sudden slow-down of my MacBook Pro

I have experienced a recent significant slowdown on my MacBook Pro.  Since it occurred soon after I finally got around to loading Yosemite, I was concerned that the new OS was a bit too much for the 5yr old laptop.  I found an older (long!) thread that recommended etrecheck and post the results in a new discussion.  I know there are some things I need to clean up too.

 

Problem description:

Sudden and significant unexplained slow-down of my MacBook Pro.  I get a lot of spinning pinwheels just opening and closing applications.

 

EtreCheck version: 2.2 (132)

Report generated 4/19/15, 9:28 PM

Download EtreCheck from http://etresoft.com/etrecheck

 

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

 

Video Information: ℹ️

    NVIDIA GeForce 320M - VRAM: 256 MB

        Color LCD 1280 x 800

 

System Software: ℹ️

    OS X 10.10.2 (14C1514) - Time since boot: 7:0:51

 

Disk Information: ℹ️

    TOSHIBA MK5055GSXF disk0 : (500.11 GB)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 499.25 GB (304.06 GB free)

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

    HL-DT-ST DVDRW  GS23N 

 

USB Information: ℹ️

    Apple Inc. Built-in iSight

    Apple Internal Memory Card Reader

    Apple Inc. BRCM2046 Hub

        Apple Inc. Bluetooth USB Host Controller

    Apple Computer, Inc. IR Receiver

    Apple Inc. Apple Internal Keyboard / Trackpad

 

Gatekeeper: ℹ️

    Mac App Store and identified developers

 

Kernel Extensions: ℹ️

        /Library/Application Support/Hotspot Shield

    [not loaded]    com.anchorfree.tun (1.1.1 - SDK 10.8) [Click for support]

 

        /Library/Application Support/Symantec/Protector

    [not loaded]    com.symantec.kext.protector.panther (1.0f5) [Click for support]

    [not loaded]    com.symantec.kext.protector.tigerplus (1.0f5) [Click for support]

 

        /Library/Extensions

    [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]

    [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]

 

        /Library/StartupItems/SymAutoProtect

    [not loaded]    com.Symantec.kext.SAVAPComm (11.0.6) [Click for support]

 

        /System/Library/Extensions

    [not loaded]    com.Ralink.driver.RT2870USBWirelessDriver (4.2.0) [Click for support]

 

Startup Items: ℹ️

    WiUtilityUSBStartUp: Path: /System/Library/StartupItems/WiUtilityUSBStartUp

    NortonMissedTasks: Path: /Library/StartupItems/NortonMissedTasks

    SMC: Path: /Library/StartupItems/SMC

    SymAutoProtect: Path: /Library/StartupItems/SymAutoProtect

    SymProtector: Path: /Library/StartupItems/SymProtector

    Startup items are obsolete in OS X Yosemite

 

Launch Agents: ℹ️

    [loaded]    com.carbonite.launchd.carbonitealerts.plist [Click for support]

    [running]    com.carbonite.launchd.carbonitestatus.plist [Click for support]

    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]

    [running]    com.sophos.uiserver.plist [Click for support]

    [running]    com.symantec.quickmenu.application.plist [Click for support]

    [running]    com.trusteer.rapport.rapportd.plist [Click for support]

 

Launch Daemons: ℹ️

    [failed]    com.adobe.fpsaud.plist [Click for support]

    [loaded]    com.anchorfree.ajaxserver.plist [Click for support]

    [running]    com.app4mac.CheckUpAgent.plist [Click for support]

    [running]    com.carbonite.launchd.carbonitedaemon.plist [Click for support]

    [running]    com.fitbit.galileod.plist [Click for support]

    [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]

    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]

    [loaded]    com.sharpcast.xfsmond.plist [Click for support]

    [running]    com.sophos.common.servicemanager.plist [Click for support]

    [running]    com.trusteer.rooks.rooksd.plist [Click for support]

 

User Launch Agents: ℹ️

    [loaded]    com.adobe.ARM.[...].plist [Click for support]

    [failed]    com.apple.CSConfigDotMacCert-[...]@mac.com-SharedServices.Agent.plist [Click for details]

    [loaded]    com.google.keystone.agent.plist [Click for support]

    [not loaded]    com.zeobit.MacKeeper.Helper [Click for support]

 

User Login Items: ℹ️

    iTunesHelper    UNKNOWN Hidden (missing value)

    iTunesHelper    UNKNOWN Hidden (missing value)

    Skype    UNKNOWN  (missing value)

    Canon IJ Network Scan Utility    Application  (/Library/Printers/Canon/BJPrinter/Utilities/Canon IJ Network Scan Utility.app)

    Hotspot Shield    UNKNOWN  (missing value)

    CheckUpAlert    Application  (/Applications/CheckUp.app/Contents/Resources/CheckUpAlert.app)

    SMARTReporter    UNKNOWN  (missing value)

    AwakeHAWNU1UI    UNKNOWN  (missing value)

    Dropbox    Application  (/Applications/Dropbox.app)

    Hotspot Shield    UNKNOWN  (missing value)

    Fitbit Connect Menubar Helper    Application  (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

    SAVDiskMountNotify    Application  (/Library/Application Support/Symantec/AntiVirus/SAVDiskMountNotify.app)

    ScanNotification    Application  (/Library/Application Support/Symantec/AntiVirus/ScanNotification.app)

    SymSecondaryLaunch    Application  (/Library/Application Support/Norton Solutions Support/Scheduler/SymSecondaryLaunch.app)

 

Internet Plug-ins: ℹ️

    Default Browser: Version: 600 - SDK 10.10

    OfficeLiveBrowserPlugin: Version: 12.2.8 [Click for support]

    Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

    FlashPlayer-10.6: Version: 17.0.0.134 - SDK 10.6 [Click for support]

    Flash Player: Version: 17.0.0.134 - SDK 10.6 Outdated! Update

    QuickTime Plugin: Version: 7.7.3

    iPhotoPhotocast: Version: 7.0

    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]

    AdobePDFViewer: Version: 9.5.5 [Click for support]

    GarminGpsControl: Version: 2.9.2.0 Release [Click for support]

    EPPEX Plugin: Version: 3.0.5.0 [Click for support]

    JavaAppletPlugin: Version: Java 8 Update 45 Check version

 

3rd Party Preference Panes: ℹ️

    Carbonite  [Click for support]

    Flash Player  [Click for support]

    Growl  [Click for support]

    Java  [Click for support]

    SymAutoProtect

    Symantec\nQuickMenu  [Click for support]

    Trusteer Endpoint Protection  [Click for support]

 

Time Machine: ℹ️

    Time Machine not configured!

 

Top Processes by CPU: ℹ️

        27%    syncdefaultsd

        12%    WindowServer

        10%    mds

        10%    CarboniteDaemon

         9%    CheckUpAgent

 

Top Processes by Memory: ℹ️

    613 MB    kernel_task

    0 B    askpermissiond

    0 B    softwareupdated

    0 B    secinitd(2)

    0 B    coreservicesd

 

Virtual Memory Information: ℹ️

    1.94 GB    Free RAM

    6.06 GB    Used RAM

    0 B    Swap Used

 

Diagnostics Information: ℹ️

    Apr 19, 2015, 02:16:37 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/CheckUpAlert_2015-04-19-141637 _[redacted].crash

    Apr 19, 2015, 02:07:48 PM    Self test - passed

    Apr 18, 2015, 04:56:44 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-165644_[redacted].crash

    Apr 18, 2015, 04:52:24 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-165224_[redacted].crash

    Apr 18, 2015, 04:26:09 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-162609_[redacted].crash

    Apr 18, 2015, 04:14:54 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-161454_[redacted].crash

    Apr 18, 2015, 12:21:59 AM    /Library/Logs/DiagnosticReports/LegacyFileVaultMessageTracer_2015-04-18-002159_ [redacted].crash

    Apr 19, 2015, 02:14:04 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Canon IJ Network Scan Utility_2015-04-19-141404_[redacted].crash

    Apr 18, 2015, 04:59:32 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-165932_[redacted].crash

    Apr 18, 2015, 04:59:12 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-165912_[redacted].crash

    Apr 18, 2015, 04:55:37 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-165537_[redacted].crash

    Apr 18, 2015, 04:52:55 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-165255_[redacted].crash

    Apr 18, 2015, 04:39:38 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-163938_[redacted].crash

    Apr 18, 2015, 04:37:21 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-163721_[redacted].crash

    Apr 18, 2015, 04:27:12 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-162712_[redacted].crash

    Apr 18, 2015, 04:26:08 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-162608_[redacted].crash

    Apr 18, 2015, 04:23:41 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-162341_[redacted].crash

    Apr 18, 2015, 04:09:27 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_20 15-04-18-160927_[redacted].crash

    Apr 17, 2015, 09:29:17 AM    /Library/Logs/DiagnosticReports/Safari_2015-04-17-092917_[redacted].hang

Posted on Apr 19, 2015 10:21 PM

Close
mdpiorkowski

Q: sudden slow-down of my MacBook Pro

  • All replies
  • Helpful answers

  • by John Galt,

    John Galt John Galt Apr 19, 2015 11:08 PM in response to mdpiorkowski
    Level 9 (50,248 points)
    Mac OS X
    Apr 19, 2015 11:08 PM in response to mdpiorkowski
    1. Back up your Mac if you have not done so already. To learn how to use Time Machine read Mac Basics: Time Machine backs up your Mac - Apple Support.
    2. Update OS X. Version 10.10.3 is the current release. To learn how to update OS X read Update OS X and App Store apps on your Mac - Apple Support.
    3. Remove the following garbage from your Mac.

     

    • "MacKeeper"
    • "Sophos"
    • "Symantec / Norton"
    • "Trusteer Rapport"


    Your Mac cannot operate properly with those products installed.

     

    One or more of the following support documents may be applicable:

     

    Uninstall Norton Internet Security for Mac

     

    Removing Symantec programs for Macintosh by using the RemoveSymantecMacFiles removal utility

     

    RemoveSymantecMacFiles

     

    http://www.trusteer.com/support/uninstalling-rapport-mac-os-x

     

    http://www.sophos.com/en-us/support/knowledgebase/120838.aspx

     

    Verify their complete and permanent eradication from your Mac. Don't use any other techniques to get rid of them.


    "Carbonate" is known to run poorly on Macs.


    "App4Mac" is outdated and obsolete.


    Other problems may be present.

     

    You need to become much more circumspect regarding the software you choose to install. I apologize if that comes across as blunt, but you appear to have been exerting quite some effort in an attempt to prevent your Mac from working the way it's supposed to work.


  • by MadMacs0,

    MadMacs0 MadMacs0 Apr 19, 2015 11:15 PM in response to mdpiorkowski
    Level 5 (4,801 points)
    Apr 19, 2015 11:15 PM in response to mdpiorkowski

    You certainly have a mess here.

     

    Uninstall the following in accordance with the developer's instructions:

    - Symantec (Norton)

    - Sophos

    - Truster Rapport

    - MacKeeper

    - All the software shown in "Startup Items" since they don't work any more

    - CheckUp (now xScan)

     

    Update OS X to 10.10.3

    Update Flash Player to 17.0.0.169

    I suspect you have many other 3rd party apps that require updates to make them Yosemite compatible.

     

    Open System Preferences->Users & Groups->Login Items tab and delete all the entries with a yellow triangle in front of them (listed as "missing value" in your EtreCheck).

     

    Carbonite causes issues for some users.

     

    You are missing some information about your Mac Model and RAM for some reason, so I can't judge it's age or capacity. Hard drives fail at about the three year point and all do eventually, so since you aren't using TimeMachine you need to have a backup strategy in addition to Carbonite.

  • by seventy one,

    seventy one seventy one Apr 20, 2015 8:44 AM in response to mdpiorkowski
    Level 6 (15,302 points)
    Peripherals
    Apr 20, 2015 8:44 AM in response to mdpiorkowski

    Yes, the link does get read but by nowhere near as many people as you might imagine.   And Bingo.   You have two replies from highly regarded contributors so my suggestion was not in vain.    Moreover, I cannot add to the excellent responses either. 

  • by D.Cohen,

    D.Cohen D.Cohen Apr 20, 2015 9:02 AM in response to mdpiorkowski
    Level 6 (8,424 points)
    Desktops
    Apr 20, 2015 9:02 AM in response to mdpiorkowski

    To improve the performance, try restarting your Mac in Safe mode:

    - Shut down your Mac

    - Wait until your computer turns off and after that press the Power button

    - Right after you hear the startup tone, press and hold the Shift key

    - Release the Shift key when you see a grey Apple sign and the progress bar below this sign

    - Once you see Desktop, start a Disc Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

    - Click on Verify Disc and then, if asked to fix problems, on Repair Disk

    - After this, click on Verify Disc Permissions and then on Repair Disc Permissions

    - After the process is finished, shut down your Mac and turn it back on after about 30 seconds


    Hope this helps!


  • by rescamilla,

    rescamilla rescamilla May 18, 2015 8:28 AM in response to mdpiorkowski
    Level 1 (0 points)
    May 18, 2015 8:28 AM in response to mdpiorkowski

    I was fighting this problem for a couple of months and narrowed it down (with help from here) to Dropbox. Unload Dropbox and see if that helps. I have not had the pinwheel once since doing so. I'll reload dropbox at night to sync the days files and then unload it again.

     

    -Ray

  • by mdpiorkowski,

    mdpiorkowski mdpiorkowski Jun 9, 2015 9:28 AM in response to mdpiorkowski
    Level 1 (8 points)
    Mac OS X
    Jun 9, 2015 9:28 AM in response to mdpiorkowski

    Thanks everyone for helping.  After taking into consideration and completing all of the recommendations (plus some extras like removing programs I no longer use), I was still not able to make much headway.  The laptop was still quite slow.  While talking to a friend of mine and describing my problem, he figured since my laptop was five years old and I had never replaced the hard drive, he recommended that (as one of your answers also implied).  I replaced the hard drive and then set it up like a new computer (i.e., I didn't clone the old drive and OS onto the new one) and it's been running great ever since.  As it was, I learned quite a bit about how to take care of my system better, and now I'm looking at doing the same for my other laptop and my Mini.