Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 6 plus camera won't work

After 8.3 update, the camera on my iPhone 6 plus stopped working. The camera screen is black and won't take a picture. Is there a fix for this?

iPhone 6 Plus, iOS 8.3

Posted on Apr 20, 2015 5:13 AM

Reply
3 replies

Apr 21, 2015 5:10 AM in response to Sara610

Potential solutions:

  • Try going to Settings > General > Reset > Reset All Settings and see if that makes a difference. You will need to set up some bits and pieces again after, but it won’t delete any files or photos.
  • Some owners found it was caused by an old backup. If you are restoring from a backup you made with an older iPhone, that could be the problem. Try setting the iPhone 6 up as new, factory reset it, and then put everything on it manually, and you might find that the problem is gone.
  • If it persists, then you may have a hardware fault and you should contact Apple or head into an Apple Store to get it looked at. They should replace it for free if there’s a problem.

Iphone 6 plus camera won't work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.