Do I need to install virus software and a cleaner such as Mackeeper? I'm relatively new to Mac's and have always heard that virus software isn't needed. Any other recommendations besides MacKeeper?
iMac, OS X Yosemite (10.10.3), Virus Software / Cleaner
Do not install MacKeeper, it's of no use (you don't need anti-virus software) and is basically malware which will plague you with pop ups and is extremely difficult to get rid of. Avoid it as you would the plague (and ignore the MacKeeper employees who will doubtless pop up here telling you I'm wrong). There are no viruses in the wild affecting Macs. If you are concerned about passing on viruses in emails to Windows users (which is about the only risk) the free application ClamXav:
https://itunes.apple.com/gb/app/clamxav/id430207028?mt=12
Your main risk is from malware that you are duped into installing yourself. Don't download from dubious sources (in particular free illegal movies from torrents) and never follow links in unsolicited emails.
1. You don't need antivirus software unless you're running Windows on the computer or frequently exchange files with people running Windows, and don't need MacKeeper under any circumstances.
2. Don't bother downloading any non-Apple utility software unless you have a specific reason to use it; some of these are potentially useful.
(126369)
I am running Windows, but only to utilize Quicken. I never go on the internet in Windows except to the Intuit website to download stock prices. I do have a virus software installed on the Windows side of the machine to protect me there. So I should be OK, right?
I am having a problem with Facebook not loading properly (no images) that I am trying to get corrected. I can't seem to find a solution.
Correct.
(126371)
You really should start a new thread for the new problem. Seeing as how it is with FaceBook, you should start over on the FaceBook forum and see if anyone there can help you.
Any ideas on how to tackle my Facebook issue?
I have a separate posting there and only got one response recommending that I re-install OS X. I tried that and it didn't work.
Please download and install EtreCheck from http://www.etresoft.com/etrecheck
Run it and post the report here
Problem description:
Facebook does not load properly. Images cannot be seen.
EtreCheck version: 2.2 (132)
Report generated 4/20/15, 8:16 AM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (27-inch, Late 2012) (Technical Specifications)
iMac - model: iMac13,2
1 3.4 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
BANK 0/DIMM1
Empty
BANK 1/DIMM1
Empty
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce GTX 680MX - VRAM: 2048 MB
iMac 2560 x 1440
System Software: ℹ️
OS X 10.10.3 (14D136) - Time since boot: 16:51:34
Disk Information: ℹ️
APPLE HDD WDC WD10EALX-408EA0 disk1 : (1 TB)
EFI (disk1s1) <not mounted> : 210 MB
Recovery HD (disk1s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk2) / : 1.11 TB (885.90 GB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 999.35 GB Online
APPLE SSD SM128E disk0 : (121.33 GB)
EFI (disk0s1) <not mounted> : 210 MB
Boot OS X (disk0s3) <not mounted> : 134 MB
Macintosh HD (disk2) / : 1.11 TB (885.90 GB free)
Core Storage: disk0s2 120.99 GB Online
Core Storage: disk1s2 999.35 GB Online
USB Information: ℹ️
USB DISK 20X 520.1 MB
UDISK 20X (disk3s1) /Volumes/UDISK 20X : 520 MB (134 MB free)
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. MacBook Air SuperDrive
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Applications/VMware Fusion.app
[loaded] com.vmware.kext.vmci (90.5.7) [Click for support]
[loaded] com.vmware.kext.vmioplug.12.1.17 (12.1.17) [Click for support]
[loaded] com.vmware.kext.vmnet (0188.79.83) [Click for support]
[loaded] com.vmware.kext.vmx86 (0188.79.83) [Click for support]
[loaded] com.vmware.kext.vsockets (90.5.7) [Click for support]
Problem System Launch Daemons: ℹ️
[failed] com.apple.Kerberos.digest-service.plist
[failed] com.apple.mtrecorder.plist
Launch Agents: ℹ️
[running] com.hp.productresearch.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[failed] com.apple.spirecorder.plist
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[running] com.oracle.java.JavaUpdateHelper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Click for support]
[running] com.mackeeper.MacKeeper.Helper.plist [Click for support]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
VMware Fusion Start Menu Application (/Applications/VMware Fusion.app/Contents/Library/VMware Fusion Start Menu.app)
AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 45 Check version
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 1.11 TB Disk used: 225.93 GB
Destinations:
Data [Network]
Total size: 2.00 TB
Total number of backups: 8
Oldest backup: 2013-02-17 18:42:44 +0000
Last backup: 2013-04-20 14:11:30 +0000
Size of backup disk: Adequate
Backup size 2.00 TB > (Disk used 225.93 GB X 3)
Top Processes by CPU: ℹ️
9% vmware-vmx
3% WindowServer
2% fontd
0% com.apple.WebKit.WebContent(6)
0% taskgated
Top Processes by Memory: ℹ️
2.48 GB vmware-vmx
1.22 GB kernel_task
836 MB com.apple.WebKit.WebContent(6)
229 MB mds_stores
131 MB Mail
Virtual Memory Information: ℹ️
6.80 GB Free RAM
9.20 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
Apr 19, 2015, 03:24:14 PM Self test - passed
Apr 19, 2015, 12:11:16 PM /Users/[redacted]/Library/Logs/DiagnosticReports/com.apple.photomoments_2015-04 -19-121116_[redacted].crash
Uninstall MacKeeper, properly.
How do I do that?
I don't know, I don't put silly things on my Mac.
Go to the MacKeeper website and look for the instructions
I thought you were merely asking about installing MacKeeper. It wasn't apparent that you already installed it.
In case it's not already abundantly clear, you should avoid MacKeeper and anything resembling it. There are many other products similar to it, and they're all garbage.
Follow these instructions to uninstall MacKeeper. They have been tested with the most recent version of MacKeeper. Earlier versions than the one released in 2012 required more extensive work to uninstall all its components.
If you actually used MacKeeper to alter your system, e.g. "remove excess binaries" or such, you will need to reinstall OS X as well as all your additional software. Uninstalling MacKeeper is insufficient to reverse the corruption it is capable of - once again, that is if you used it.
If you merely installed MacKeeper but did not use it to perform any particular action, the following instructions will suffice.
You will be asked to authenticate (twice):
You do not need to provide a reason for uninstalling it:
Just click the Uninstall MacKeeper button. You will be asked to authenticate again.
After it uninstalls you may empty the Trash and restart your Mac. All that will remain is an inert log file that does nothing but occupy space on your hard disk.
MacKeeper is uninstalled. I still have my original problem (Facebook won't load images). Could I have an issue with Junk files from the internet building up that need to be deleted? If so, how do I do that?
Post another etrecheck report, I find it hard to believe that you uninstalled it in under a minute.
MacKeeper
