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User profile for user: Thannsz
Thannsz Author
User level: Level 1
0 points

MacBook Pro keeps restarting by itself

So occasionally my MacBook Pro (13 inch model) likes to restart itself and go to the grey screen that says (your MacBook restarted because of a problem). I have no idea what's causing it. The hard drive is brand new (replaced it yesterday because the store that sold me the Mac said it was corrupted). When I pull up the summary of the report this is what I get:


*** Panic Report ***

panic(cpu 2 caller 0xffffff8004f49993): "Spinlock acquisition timed out: lock=0xffffff8005696ce8, lock owner thread=0x8, current_thread: 0xffffff8012585970, lock owner active on CPU 0xffffffff, current owner: 0x8"@/SourceCache/xnu/xnu-2782.20.48/osfmk/i386/locks_i386.c:378

Backtrace (CPU 2), Frame : Return Address

0xffffff809e2d3660 : 0xffffff8004f2bda1

0xffffff809e2d36e0 : 0xffffff8004f49993

0xffffff809e2d3710 : 0xffffff8004f44650

0xffffff809e2d37a0 : 0xffffff8004f421af

0xffffff809e2d37e0 : 0xffffff8004f379b6

0xffffff809e2d3820 : 0xffffff80053dbd59

0xffffff809e2d38a0 : 0xffffff80051371df

0xffffff809e2d3a60 : 0xffffff80051331a2

0xffffff809e2d3d20 : 0xffffff800533f5f8

0xffffff809e2d3db0 : 0xffffff8005164fd1

0xffffff809e2d3e50 : 0xffffff80053ec4aa

0xffffff809e2d3ef0 : 0xffffff80053ec61e

0xffffff809e2d3f50 : 0xffffff800544ba86

0xffffff809e2d3fb0 : 0xffffff8005035376



BSD process name corresponding to current thread: fontd



Mac OS version:

14D136



Kernel version:

Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

Kernel slide: 0x0000000004c00000

Kernel text base: 0xffffff8004e00000

__HIB text base: 0xffffff8004d00000

System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)



System uptime in nanoseconds: 17164138760

last loaded kext at 7370823409: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7f86e71000, size 32768)

loaded kexts:

com.webroot.driver.WebrootSecureAnywhere 38

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.19.5

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.X86PlatformShim 1.0.0

com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 272.18

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleHDAHardwareConfigDriver 272.18

com.apple.iokit.IOBluetoothUSBDFU 4.3.4f4

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleHDA 272.18

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleMuxControl 3.10.22

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleIRController 327.5

com.apple.driver.AppleUSBTCKeyEventDriver 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 36

com.apple.iokit.SCSITaskUserClient 3.7.5

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.iokit.IOAHCIPassThrough 1.0.3

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleSDXC 1.6.5

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.iokit.IOSerialFamily 11

com.apple.kext.triggers 1.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleThunderboltEDMSink 4.0.2

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.driver.DspFuncLib 272.18

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.iokit.IOBluetoothFamily 4.3.4f4

com.apple.iokit.IOSurface 97.4

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleGraphicsControl 3.10.22

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleHDAController 272.18

com.apple.iokit.IOHDAFamily 272.18

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOAcceleratorFamily2 156.14

com.apple.AppleGraphicsDeviceControl 3.10.22

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IOFireWireFamily 4.5.6

com.apple.iokit.IO80211Family 730.60

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro9,2, BootROM MBP91.00D3.B09, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f44

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638424455302D474E2D4620

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.4f4 15601, 3 services, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: INTEL SSDSC2BW240A4, 240.06 GB

Serial ATA Device: MATSHITADVD-R UJ-8A8

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Hub

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

USB Device: IR Receiver

Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1


Any suggestions as to what the issue would be would be very appreciated.

MacBook Pro, OS X Yosemite (10.10.3)

Posted on Apr 20, 2015 5:10 AM

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2 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,541 points

Apr 20, 2015 10:56 AM in response to Thannsz

1. Remove the "Webroot" product by following the instructions on this page. If you have a different version of the product, the procedure may be different.

Back up all data before making any changes.

2. If there's no change, see below.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

Print the first page of the panic report and bring it with you.

Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

Keeping your confidential data secure during hardware repair

Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.

*An SSD doesn't need to be zeroed.

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MacBook Pro keeps restarting by itself

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