kenfromfairview
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Q: multiple attempts to connect to airplay

Having an issue...we have an apple TV at work. I have a MBP Retina running yosemite. When attempting to connect to the ATV for mirroring purposes at work, it literally take 5-6 attempts before airplay finally works. I continually get a message that says "could not connect to xxxx". Has anyone else had this issue? Have searched the forums, but having a tough time finding a similar issue

Airport Extreme, Mac OS X (10.7.3)

Posted on Apr 20, 2015 7:29 AM

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kenfromfairview

Q: multiple attempts to connect to airplay

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  • by alex_h1,

    alex_h1 alex_h1 Apr 23, 2015 7:38 AM in response to kenfromfairview
    Community Specialists
    Apr 23, 2015 7:38 AM in response to kenfromfairview

    Hi kenfromfairview,

     

     

    To help troubleshooting this issue where your MacBook Pro is unable to connect to your Apple TV, I'd like you to follow the information outlined below.

     

    Troubleshooting performance issues

    Wi-Fi Connection

    If you are experiencing intermittent playback or significant network lag with AirPlay, it could be due to a weak Wi-Fi connection, interference, or the distance between the Wi-Fi router and your AirPlay-enabled device.

    • Ensure that other devices aren't trying to stream to the same Apple TV at the same time.
    • Ensure that your Wi-Fi router is set up with the recommended settings for the best performance.
    • Certain external devices, such as microwave ovens and baby monitors, may interfere with a Wi-Fi network. Try moving or disabling these devices.
    • If your wireless and wired networks are the same, try connecting your Apple TV to the router via Ethernet instead of Wi-Fi.
    • Use the Wi-Fi network troubleshooting guide to resolve interference and other issues.

    Ethernet Connection

    Temporarily disable firewalls (both network and local) and security software. Security software and firewalls may block ports that AirPlay uses to stream content. You can often resolve issues with security software by updating, correctly configuring, or uninstalling security software.

     

    iTunes: Troubleshooting AirPlay and AirPlay Mirroring - Apple Support

     

    There could also be interference between your MacBook Pro and Apple TV, in which using the Wireless Diagnostics tool can help in analyzing the Wi-Fi network.

     

    About Wireless Diagnostics - Apple Support

     

    Take care,

    Alex H.