There is data in the cloud from my old phone, But I can't access it

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There is data in the cloud from my old phone, But I can't access it

Hi-

I bought iPhone 6 on day one since the line was not long, but had not backed up to iTunes. The tech at the store said he could put the photos in the cloud. He apparently did since there is 822mb of data listed from my old phone. Now I need a picture from it. How do I access it? I have looked around on my phone and iPad, nothing. I have downloaded iCloud Photos which will allow me to delete photos but not download them and I got a program called Syncios which does see and allow downloading but only for my present iPhone. I live on an island so I can't go to a Genius Bar so you are my last hope... Thank you.

iPhone 6, iOS 8.1.1

Posted on Apr 20, 2015 10:34 AM

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Answer 1

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norm123

Community Specialist

Apr 23, 2015 12:47 PM in response to swarrine

Hi swarrine,

It sounds like they made a backup of your iPhone and you have not restored from that backup. So to get it back on, you would need to make sure that your iPhone is currently backed up and then erase the contents of your iPhone to get you to the Welcome screen to walk you through restoring from that backup. Once that is done, then you can import those photos to your computer. For more information, take a look at the articles below for more details.

How to back up your devices using iCloud or iTunes

https://support.apple.com/en-us/HT203977

Restore your device from an iCloud or iTunes backup

https://support.apple.com/en-us/HT204184

Take it easy,

-Norm G.

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