Hotmail emails won't update and download since this morning

Question

Level 1

9 points

Hotmail emails won't update and download since this morning

TThis morning when I went to open my emails in Hotmail, it wouldn't download any new emails. emails from April 7th and prior are there but current emails from after are not there. They were there as of last night but gone this morning. Also, when I check my email on my laptop in Hotmail, all the emails are up-to-date and are continuing to update. Somehow, my IPad will not access Hotmail after 4-7-15 today. I have tried turning it off and I have installed all the latest updates in software.

iPad Mini

Posted on Apr 20, 2015 12:29 PM

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Answer 1

chuck_3rd

Community Specialist

Apr 23, 2015 12:28 PM in response to BLWallace

Hello BLWallace,

Thanks for using Apple Support Communities.

In order to help resolve this issue where you're no longer receiving email from your Hotmail account in Mail on your iPad, I'd like you to please follow the steps outlined in hte article below.

Get help with Mail on iPhone, iPad, and iPod touch - Apple Support

Have a good one,

Alex H.

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Answer 2

Anon3321

Level 1

0 points

Sep 14, 2015 9:00 AM in response to chuck_3rd

Hi,

I have the same issue as the user above, my email was fine, but the next morning wouldn't download the new messages - it starts too and then it stops. The steps provided in that link didn't resolve the issue for me, not sure if it worked for person who posted above. The article doesn't address why this is only happening on my iPhone. There's no issues with my email using browser or mail software on my computer, nor is it an issue on my iPad. So why is it happening on my iPhone?

Thanks,

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Answer 3

hrdzg

Level 1

4 points

Apr 28, 2016 4:36 PM in response to Anon3321

Sign in to hotmail wich now is Outlook mail, on the upper right corner there´s the settings icon, click it, then Connected accounts, on the left side click POP and IMAP, in POP options activate Let devices and apps use POP and on top click Save, and thats it, this worked for me.

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