Blue screen
My iphone 5s screen turns blue , and turn off and restarted by itself , and can´t turn it on again. There is no water damage and I did not drop it. Can I fix it?
iPhone 5s
User profile for user:
judysings
User level:
Community Specialist
Hi JuliLeiva,
I understand your iPhone is showing a solid blue screen, shuts itself off, and now you can't restart it. Try the steps below to address this issue:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
https://support.apple.com/en-us/HT201412
Plug in your device and let it charge for at least 1 hour.
If you don't see the charging screen within an hour, or you see the connect to power screen, check your connector, USB cable, and power adapter. Make sure that everything is plugged in firmly, free of debris, and not damaged. You might want to try a different USB cable or power adapter.
You might see the Apple logo or a red or blue screen for a long time during start up. Try these steps:
- Connect your device to a computer and open iTunes. If you don't have a computer, you can borrow one, or go to an Apple Retail Store or Apple Authorized Service Provider for help.
- While your device is connected, force it to restart. Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding until you see the Recovery mode screen.
3. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.
iTunes will download the software for your device. If it takes more than 15 mintues, your device will exit recovery mode and you'll need to repeat steps 2 and 3 again.
Contact Apple Support to set up service if
Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
Last Modified:
I hope this information helps ....
- Judy