'Dead' Phone - now what? Hold a funeral?

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'Dead' Phone - now what? Hold a funeral?

'Phone is less than 2 months old. Picked it up to use and it's as dead as a door nail. What now? I can't read the serial number on either the 'phone or the packaging because it's printed too small to be read by such an elderly human as myself, therefore I can't access any assistance thanks to the delightful Apple so-called 'personalised' system! Basically a system put in place to ensure 'we' bother them as little as possible. The system is quite an effective deterrent and has caused me inconvenience in the past (teenage daughter's 'phone on that occasion...) Grrr! SOOO fed up!

iPhone 5c, iOS 8

Posted on Apr 20, 2015 2:08 PM

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Answer 1

Best reply

Lawrence Finch

Level 10

202,204 points

Apr 20, 2015 3:30 PM in response to B_S_S

Charge for 30 minutes with the wall adapter. Then hold the HOME and SLEEP buttons at the same time until an Apple logo appears.

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Answer 2

ChrisJ4203

Level 10

230,347 points

Apr 20, 2015 3:30 PM in response to B_S_S

What troubleshooting have you tried? User troubleshooting steps are restart, reset, restore from backup, restore as new. Do you know if there is a change on the device? A reset is performed by holding the sleep/wake and home buttons together until you see the Apple logo and then release. This can take up to 30 seconds. If that does not work, then plug the device in for a minimum of 30 minutes to ensure there is a charge on the device and attempt the reset again.

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Answer 3

Apr 20, 2015 2:11 PM in response to B_S_S

Have you considered a magnifying glass?

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Answer 4

B_S_S Author

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Apr 20, 2015 2:27 PM in response to Lawrence Finch

Never had the need for one before Lawrence or I would have invested earlier. Can't imagine where a gal would find one at this time of night. Unless I chose to leave my sleepy village and drive into the big city... I'd probably find one at work - a university as it happens.

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Answer 5

B_S_S Author

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Apr 20, 2015 2:28 PM in response to Lawrence Finch

Will give it a whirl. I'm an iPhone novice, so didn't have a clue...

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Answer 6

B_S_S Author

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Apr 20, 2015 2:32 PM in response to ChrisJ4203

Thank you very much for your help Chris. I've not had an iPhone before and am not familiar with its foibles. It was charged to 100% before I left the house this morning and I haven't used it much as I've been at work. I'll try your suggestions. Is this sort of thing a regular occurrence? I didn't expect it from a 'phone that is barely 2 months old. Never had a problem with my poor old Samsung.

Thank you again.

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Answer 7

ChrisJ4203

Level 10

230,347 points

Apr 20, 2015 2:38 PM in response to B_S_S

Things happen. It is an electronic device, a mini-computer so to speak. You will get it going.

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Answer 8

B_S_S Author

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Apr 20, 2015 2:54 PM in response to ChrisJ4203

Yes, I suppose because I've only used a mobile as a 'phone in the past, I wasn't really thinking... So it's just the same as when you ring the IT helpdesk at work... "Power it on and off..." Tee hee! Thank you again.

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Answer 9

ChrisJ4203

Level 10

230,347 points

Apr 20, 2015 2:58 PM in response to B_S_S

You are very welcome. Enjoy your iPhone.

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Answer 10

B_S_S Author

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Apr 20, 2015 3:32 PM in response to ChrisJ4203

It's ALIVE! 🙂

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Answer 11

ChrisJ4203

Level 10

230,347 points

Apr 20, 2015 6:47 PM in response to B_S_S

See, I told you. 🙂

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Answer 12

Courcoul

Level 6

18,558 points

Apr 20, 2015 11:45 PM in response to B_S_S

Now that it's alive, the [easier to read] serial number is in Settings / General / About, so you can jot it down for further reference. Should also jot down the IMEI so you can have the carrier block it in case it gets lost or stolen.

The manual can be found here: https://help.apple.com/iphone/8/

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Answer 13

B_S_S Author

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Apr 21, 2015 11:42 AM in response to Courcoul

Great tip Courcoul! Thank you very much. I appreciate your assistance.

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