iTunes 12.1.2.27 64* crashes on start

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Mr.Oizo Author

Level 1

0 points

iTunes 12.1.2.27 64* crashes on start

Hello,

I've already uninstalled and reinstalled 5 times and it doesn't work.

I've already tried to run it in safe mode on another session but doesn't work too.

It says : (sorry for french version)

Nom d’événement de problème:	APPCRASH
Nom de l’application:	iTunes.exe
Version de l’application:	12.1.2.27
Horodatage de l’application:	55236b62
Nom du module par défaut:	CoreAudioToolbox.dll
Version du module par défaut:	7.9.9.6
Horodateur du module par défaut:	54ddd41b
Code de l’exception:	c000001d
Décalage de l’exception:	00000000001fa332
Version du système:	6.1.7600.2.0.0.256.48
Identificateur de paramètres régionaux:	1036
Information supplémentaire n° 1:	6055
Information supplémentaire n° 2:	60558dba97875dbfebc1097324fd7c32
Information supplémentaire n° 3:	cb8b
Information supplémentaire n° 4:	cb8b4e59983135a95a1620ce12311c8c

Thanks in advance.

iPod touch (5th generation), iOS 8.2, null

Posted on Apr 20, 2015 12:05 PM

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Answer 1

Best reply

turingtest2

Level 10

272,743 points

Apr 20, 2015 1:36 PM in response to Mr.Oizo

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try theiTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.

tt2

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Answer 2

Mr.Oizo Author

Level 1

0 points

Apr 20, 2015 1:09 PM in response to turingtest2

Thank you for these advices,

I followed these steps and I've the same problem.

Have you a solution for "CoreAudioToolbox.dll" ?

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Answer 3

turingtest2

Level 10

272,743 points

Apr 20, 2015 3:24 PM in response to Mr.Oizo

Entry point errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. CoreAudioToolbox.dll is part of Apple Application Support and can normally be found in:

C:\Program Files\Common Files\Apple\Apple Application Support and/or

C:\Program Files (x86)\Common Files\Apple\Apple Application Support.

However a full teardown and reinstall ought to have fixed things already. 😕

tt2

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