Q: iTunes stops working after it asks for payment verification

I re-installed iTunes v11 on my Win 7 PC (after the upgrade to v12 was totally unsuccessful). When I clicked on the desktop icon, iTunes started up and then asked for my Apple ID password. It then stated that verification would be required if I wanted to purchase from the iTunes Store. I clicked OK and then iTunes stopped running. I tried this unsuccessfully several times. Any advice/help would be appreciated.

iPhone 6, Windows 7

Posted on Apr 20, 2015 2:48 PM

I have this question too

Q: iTunes stops working after it asks for payment verification

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by sterling r,

sterling r Apr 23, 2015 2:38 PM in response to 1938Blazer
Community Specialists

Apr 23, 2015 2:38 PM in response to 1938Blazer

Howdy 1938Blazer,

It sounds like your iTunes application becomes unresponsive when you try and verify your information. I would use the troubleshooting in the following article abotu iTunes becoming unresponsive:

Fix unexpected quits or launch issues in iTunes for Windows

Thank you for using Apple Support Communities.
Take care,
Sterling
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Q: iTunes stops working after it asks for payment verification

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by sterling r,

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