I believe my MacAir is infected where can I take it to have it checked?
iMac
Please explain why you feel your computer is "infected".
Please explain why you feel your computer is "infected".
It started when i purchased from the apple store the Office 365, it allowed me to enter the product key lic number, then it started flashing and said it was seriously in danger and to call a certain number. Took me a while to close that window; it would not let me leave that site, i gave up on trying to install it. later, i tried to install Skype from their official site, liked i had done with all my other apple devices without a problem. So i type " skype official site" and it did get me there for a split second then it changes to another site.... i must mention i was able to install the lic from Microsoft to my Mac desktop and my Macbook air does have the qualified specs. The product said i could use it for up to 5 machines. Please help me...
This is a scam. Please don’t call the number.
1. Force Quit .
Press command + option + esc keys together at the same time. Wait.
When Force Quit window appears, select Safari if not already.
Press Force Quit button at the bottom of the window. Wait.
Safari will quit.
2. Relaunch Safari holding the shift key down.
3. Turn off wifi and turn it back on.
Turn off Wifi. Click Wifi icon in the menu bar and select “Turn Wifi off”.
Visit another website.
You won’t have internet connection.
Turn on Wifi. Click Wifi icon in the menu bar and select “Turn Wifi on”.
Select your Network.
4. Safari > Preferences > Security > Privacy
Cookies and website data:
Click “Details” button.
Remove the cookie related to this, if there is one.
For more info:
http://www.adwaremedic.com/kb/scampopups.php
If this doesn't help:
Can you run EtreCheck and post the report here please?
EtreCheck: https://discussions.apple.com/docs/DOC-6173
Dominic23. Thank You !!!!! I follow your instructions step by step and it solved the problem... Thank You !!! and to all who participated in my dilema. Really a big Thanks!
Question, do you think it be safe if I try to install Microsoft Office 365 again in my MacBook Air?
I think my MacBook Air is infected, where can i take it to have it checked?
