please help in restoring access to their Apple IDs?

please help in restoring access to their Apple IDs? sent to the diagnosis of the phone , made a factory reset , now asks for a password, access to the email address you have on the machine I have got the documents - warranty card, box all the equipment and a telephone. my Apple ID *******but the password to it as well, and forgot to restore it. call can't because I'm not from the USA.

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