Q: Can't log into iTunes account (error 0x80090326)

The whole "XP is obsolete" thing is a red herring. Actually there are 2 red herrings implicit in this idea.

Red herring No. 1: That this is intentional on Apple's part. There is absolutely no evidence to support that, quite the contrary. Support would not spend 3 hours on this with someone if the answer were as simple as, "Sorry, we stopped supporting XP on April's Fool Day. Goodbye." It would not be unannounced. So all the arguments as to why Apple MAY decide to drop support for XP at some point in the future are valid, but just don't apply in this case. It's a BUG, probably caused by sloppy testing on XP since they probably put their least qualified testers or fewer resources on XP testing. Or that it didn't occur to anyone that since the client-side software (iTunes) didn't change, only the protocol did, that it could possibly be OS-dependent (and in a well-designed system it shouldn't, but nothing is perfect). Now whether Apple chooses to "resolve" this bug by retroactively claiming obsolescence is another matter.

Red herring No. 2: That it is an issue of continuing support for XP in the face of Microsoft disowning it, etc., etc.

(a) iTunes didn't change in the time before and after the problem started manifesting itself, and iTunes itself is advertised compatible with XP. (At some point in the future it surely won't be, at which point you stay with the last version that does, until you decide you can't live without something new that's only in the newer version, just as with everything else you buy, but that's not the issue here.)

(b) Apple owns both ends of the interface between iTunes (on whatever platform it may be) and the iTunes Store server, with something called the Internet in between. Something about that interface was changed on the night of Apr 20, and was surely intended to be transparent (otherwise some announcement to that effect would have been made, or uncovered by now). That change turned out to have a (surely unintentional) OS dependency on some supposedly standard protocol handling that's done by the OS, but turned out to be done differently in XP. I don't know enough to speculate as to what that dependency may be, but others may. At any rate, once it's identified, solutions or workarounds, whether proposed by Apple or some clever hacker, should emerge (or so one hopes).

Absolutely.

Sometime in the dark of night 4/20, the iTunes Store guys changed the encryption for their secure connection to a protocol not supported by XP.  And they didn't tell anyone - not even their own tech support staff.

Same issue here

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Microsoft Windows XP Professional Service Pack 3 (Build 2600)

iTunes 12.1.2.27

iPodService 12.1.2.27 is currently running.

iTunesHelper 12.1.2.27 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

**** Network Connectivity Tests ****

Windows Firewall is on.

iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was unsuccessful.

An unknown error occurred (0x80090326).

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2015-04-22 17:13:35.

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Tried all the usual fixes including the various suggestions on this thread & others I've seen.

Does anyone know if Apple are investigating matter?

same here xp user. **** i just need to sign in so i can listen to 'slightly stoopid" itune radio station while i spend most of the wee morning hours looking at female sex chat rooms. oops

I don't often visit the store part of itunes, but today I decided to buy some things. As an XP user, it appears I'll have to hold onto my money a bit longer, as it threw an unknown error on verifying id after hitting buy. Like several other commenters, found this thread by googling the error code. If both itunes and xp have not changed in the last few days, then its likely its the software being used on intermediate servers. This could still be a few things, like encryption or loadbalancing where the data is either not recognised or mangled en route. As for updating to windows 8/8.1, really? you couldn't pay me to use those at home.

People that are able should probably report the issue here, then use iphone/ipad as a quickfix to bypass the OS, unfortunately the only physical apple device I have is an ipod nano :S

It's working again!

I called tech support..they checked everything with remote log in. My pc was fine.  They asked that I give them time to investigate the microsoft error code. I guess time heals.... I just tried again...and can log in without that error Hopefully whatever they fixed works for you as well. Good luck.

It's working for me as well. Most likely Apple fixed something on their end since it's working for other people.

I spent an hour on the phone today with Apple support and editing the hosts file was the final step that seemed to fix it. But further review showed that didn't make sense, since my hosts file was identical to the default Windows host file, and it still worked after I put my original hosts file back and rebooted.

It's working for me too.

I am logged back into iTunes and downloading updates of apps. Now did anyone else receive an email claiming to be from Apple to confirm your identity. It was addressed mailto:Apple.Canada.Data.Base.3287mis.verrfy.ccnt8218278645@BOS5520315422adminis trator.yahoo.ca and an link to confirm identity. I didn't press link though

I just got off the phone with Tech, and had both errors, around the same time frame as everyone else.  I just got mine fixed where I can re download and everything before the update.

Here is what you do... Open your START, Run, type in cmd, enter, type in ""

..Shoot!  Have to double check the code now...Stand by.

I've been having this problem since Saturday. Saturday I was able to download one song. Went to download a few more songs and the ITunes store just keeps loading. The blue bar at the top goes all the way to the right and I have ITunes in the white blank space and that's it.

Grrr!!!!!!

iTunes XP error 0x80090326 fixed!

I am now downloading 15 updates

The date and time is now: 2015-04-22 1557 hours PDT

Problem solved here. I can login now.

Seems like everyone has had this issue on XP, I have Windows  8. Still no iTunes store.