yathatryan

Q: Can't log into iTunes account (error 0x80090326)

Please Help!


I logged off iTunes on my PC and now can't sign back into my account. I receive the following error "We could not complete your iTunes request. An unknown error occured (error 0x80090326). Because of this, I cannot backup, update or sync anything. For what it's worth my log in on iPhone works fine. I spoke to level 2 at Apple Care for hours and nothing works. I'm at a loss. Any solution would be appreciated

 

Windows XP

I have tried the following:

installing and reinstalling iTunes

flushing DNS

winsock review and repair

repair of QuickTime and iTunes

ensured iTunes was selected as exception for Windows Firewall

Windows XP patch from 2009 (suggested in previous post)

Also uninstalled anti-virus, turned off firewall. Nothing works

iPod touch, iOS 8.3, null

Posted on Apr 21, 2015 12:48 AM

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Q: Can't log into iTunes account (error 0x80090326)

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  • by jmdarville,

    jmdarville jmdarville Apr 22, 2015 7:41 PM in response to Feathergoddess
    Level 1 (0 points)
    Apr 22, 2015 7:41 PM in response to Feathergoddess

    Evening. Well I am now able to login with no issues. Diagnostics clear with no problems.

     

    Wonder if the reason why no more problems is because Apple saw this thread....

     

    Randomly when I checked for updates there was none.

     

    For a minute was thinking I needed to upgrade my laptop which I have had since 2003. Have no desire to upgrade since iTunes is all I really use the computer for.

  • by ICEMAN99TURBO,

    ICEMAN99TURBO ICEMAN99TURBO Apr 23, 2015 7:58 AM in response to jmdarville
    Level 1 (0 points)
    Apr 23, 2015 7:58 AM in response to jmdarville

    Everyone on XP seem to be working better... I was on the phone last night trying to get back in touch with the lady that helped me with my Run/DOS prompt but no luck.... maybe we all called enough to where they looked into the issue?  I told them their community had this thread.

  • by Andrevinsky,

    Andrevinsky Andrevinsky May 19, 2015 9:25 AM in response to yathatryan
    Level 1 (0 points)
    May 19, 2015 9:25 AM in response to yathatryan

    Still doesn't work for Windows 7, my PC. Enyone else here with the same issue?

  • by Traveler22,

    Traveler22 Traveler22 Jun 13, 2015 5:52 PM in response to hhgttg27
    Level 1 (14 points)
    iPhone
    Jun 13, 2015 5:52 PM in response to hhgttg27

    Excuse me, but you really shouldn’t be using your mommy’s AOL account to post trolling urban legend messages here. XP is still supported, and will be for some time. Go back to AOL and hang out with the rest of the trolls.

  • by emmanuelled,

    emmanuelled emmanuelled Jun 19, 2015 11:23 AM in response to yathatryan
    Level 1 (0 points)
    Jun 19, 2015 11:23 AM in response to yathatryan

    Hi "good evening",

    Sorry for my english, i'm from switzerland i speak french :-)

     

    I have the same problem with iTune and XP... My Old Device Touch G1 ios 3.1.3 crashed (an other storry)

    and for this occasion I run in DFU mode the restoration with my custom ipsw from iTune interface and when time's came to reboot the device and wait the device appear connected, paf! this famous error message cited in the topic appears.

     

    I have acces to the iTunes store via the interface iTune, I can loggin in.... (normal? reading the topic i didn't understood)

     

    BUT the diagnostic is

    Negative securised link faild...

    I Pod is tetected,

    Synchronisation test positive...

     

    Not cool... one day you can do what you want with iTune,

     

    "one day after" with the great hasard lows your very old device crashes...

     

    Oh ! its the occasion to restore said I to myself, stupid maybe, DFU -> Restauration OK->finalisation restauration reboot iPod in iTune = The famous error message code about iTune Store. (stupid...directly a radical and for now fatal decision)

     

    First I thought "it's my fault, I've made something very wrong with...I don't know".... (stupid... always seach about error code befor doing bad things...)

    Oh it's the occasion to reinstall entierly Windaube XP Pro and all my programs... (time to waist...better than crying, a karsher execution)

     

    This done like a new pc, and with many difficulties and spended lot of time, I retry to restaure my device... SAME ERROR. (any iTune version. I've tested)

     

    To myself..."It wasn't my fault"... check finaly (a bit late) the Internet for this famous error message and found this topic so, by "waiting"... we can sing...

     

    As could said/sing or scream Didier Super :

    You crashed your old device Apple !

    And you were no aware of a really important

    and recent problem with the iTune Store Application

    Eh ben t'est con !(in french) (well you're dumb!)

     

    I really hope this "problem" will find a solution.

     

    Bye from Swiss.

  • by The OG Tony G,

    The OG Tony G The OG Tony G Jun 24, 2015 10:42 PM in response to emmanuelled
    Level 1 (0 points)
    iOS Apps
    Jun 24, 2015 10:42 PM in response to emmanuelled

    Same problem with XP SP3 with all patches and a G2 iPod Touch.

  • by emmanuelled,

    emmanuelled emmanuelled Jun 26, 2015 11:14 AM in response to The OG Tony G
    Level 1 (0 points)
    Jun 26, 2015 11:14 AM in response to The OG Tony G

    Sometimes I get paranoid and I think i'ts the beginning of the great exploitation of all computer running XP for many crackers, hackers, etc.

     

    In Swiss today, many accounts Facebook were cracked and droped (via Facebook phishing).

     

    No I'm paranoid.....

  • by HoefMeistert,

    HoefMeistert HoefMeistert Jul 8, 2015 6:23 AM in response to yathatryan
    Level 1 (0 points)
    Jul 8, 2015 6:23 AM in response to yathatryan

    OK, after a long struggle :-)

    When you are running Windows 7 / 8 / 8.1 and still experiencing this issue do the following :

     

    1. start "gpedit.msc"
    2. Go to "Computer Configuration > Administrative Templates > Network > SSL Configuration Settings > SSL Cipher Suite Order"
    3. Set to "Enabled"
    4. Reboot

     

    This issue is because of a windows update which wrecks TLS/SSL

  • by CoffeeCrazy,

    CoffeeCrazy CoffeeCrazy Jul 28, 2015 10:23 AM in response to 62tango
    Level 1 (0 points)
    Jul 28, 2015 10:23 AM in response to 62tango

    How about the fact that XP is not even supported by Microsoft anymore?  Technology moves forward. It does not remain the same. Even Windows 8 will be outdated one day. You can't expect to stay on the same machine and programs forever and have them still work.  This is not on Apple, it's ALL TECHNOLOGY.

     

    The newer versions of iTunes are not compatible with Windows prior to Win7.  This is likely the cause for your error.

  • by Traveler22,

    Traveler22 Traveler22 Aug 2, 2015 4:10 PM in response to CoffeeCrazy
    Level 1 (14 points)
    iPhone
    Aug 2, 2015 4:10 PM in response to CoffeeCrazy

    How about the fact that you're an idiot and have no idea what you're talking about. As of this moment, iTunes still supports Windows XP. That's the base requirement for running iTunes under Windows. Get lost, troll.

  • by hhgttg27,

    hhgttg27 hhgttg27 Aug 2, 2015 4:14 PM in response to Traveler22
    Level 5 (5,447 points)
    iTunes
    Aug 2, 2015 4:14 PM in response to Traveler22

    "As of this moment, iTunes still supports Windows XP."

     

    No, it does not, at least with the most current versions.  iTunes 12.1.1 was the last version of iTunes to support Windows XP (and Vista).  iTunes 12.2 requires Windows 7 or later.

  • by ismc20,

    ismc20 ismc20 Aug 2, 2015 4:23 PM in response to yathatryan
    Level 1 (70 points)
    Aug 2, 2015 4:23 PM in response to yathatryan
  • by Traveler22,

    Traveler22 Traveler22 Aug 2, 2015 7:19 PM in response to hhgttg27
    Level 1 (14 points)
    iPhone
    Aug 2, 2015 7:19 PM in response to hhgttg27

    Hate to break this news to you, but for every copy of iTunes running on Windows XP, there is a spec that states base compatibility. That's it. Don't need anything else to see that it's supposed to work, and usually does. Just because there's a newer version that does not support XP doesn't mean that I'm required to run it. Two months after Apple released a Windows 7-only version of iTunes, I had in my possession a printed web page with a spec that stated Windows XP was the minimum requirement to run on Windows (while Verizon Wireless was blocking me from activating my iPhone from within iTunes).

  • by hhgttg27,

    hhgttg27 hhgttg27 Aug 3, 2015 4:15 AM in response to Traveler22
    Level 5 (5,447 points)
    iTunes
    Aug 3, 2015 4:15 AM in response to Traveler22

    I'm really not sure what point you're trying to make ... and nothing you can say changes the fact that iTunes 12.2 and later do not support Windows XP.

  • by Kaurismaki,

    Kaurismaki Kaurismaki Sep 26, 2015 7:06 AM in response to yathatryan
    Level 1 (0 points)
    Sep 26, 2015 7:06 AM in response to yathatryan

    Just got a 6s and same problem happen again. It works well when I plug the 5s. Shall we ask Apple to fix this again? Really frustrated!

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