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Security questions

I am having trouble with my Apple ID security questions, when I go to change them I don't get the option to change them or to send it to me recovery email!! I don't understand why I can't access this stuff???

iPhone 5, iOS 8.3

Posted on Apr 21, 2015 3:28 AM

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Question marked as Best reply

Posted on Apr 21, 2015 4:51 AM

If you aren't getting the link then you don't have a rescue email address (an alternate email address is different), and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.


Contacting Apple about account security : Contact Apple for help with Apple ID account security


If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html


When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

1 reply
Question marked as Best reply

Apr 21, 2015 4:51 AM in response to UpcroftW02

If you aren't getting the link then you don't have a rescue email address (an alternate email address is different), and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.


Contacting Apple about account security : Contact Apple for help with Apple ID account security


If your country isn't on that page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html


When they've been reset you can then add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

Security questions

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