my laptop (MacPro) is so slow, with the 'beachball' spinning and delays. Is this because I've got so much junk in files?

Question

Jean N Author

Level 1

9 points

my laptop (MacPro) is so slow, with the 'beachball' spinning and delays. Is this because I've got so much junk in files?

I have a MacBook Pro laptop and it's full of junk, I'm sure. Maybe that's the reason for it being slow and balky.

In applications like Microsoft Office 2008, it gives me fits! Herky-jerky responses, with the beachball spinning.

Is there any good way to clean it up and getting it running smoothly?

I'm not very tech-oriented--I just want to use it with less frustration.

Thanks.

MacBook Pro, Mac OS X (10.6.8), iPod Touch

Posted on Apr 21, 2015 5:09 AM

Reply

Answer 1

Linc Davis

Level 10

209,541 points

Apr 21, 2015 7:44 AM in response to Jean N

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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Answer 2

Jean N Author

Level 1

9 points

Apr 25, 2015 4:04 AM in response to Linc Davis

ok, it just happened again, only this time I got a message. I was on FIrefox reading the Washington Post, and the beachball spun for a bit and the message said something about "scripts". there were choices: one was 'debug', so I chose that. I got a huge bunch of what I'm sure is important info.

I know you said NOT to take a screen shot, but I cannot describe it since there's no title page, it only shows on the bottom half of my screen and it doesn't want to move.

So: would it help to see the screen shot, or is it totally unimportant?

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Answer 3

Linc Davis

Level 10

209,541 points

Apr 26, 2015 6:11 AM in response to Jean N

I'm asking for information from the log. Please review the instructions in my last comment. If those instructions aren't clear, please specify what you don't understand.

Reply

Answer 4

OGELTHORPE

Level 9

57,305 points

Apr 26, 2015 7:14 AM in response to Jean N

Download an Etrecheck report. It may provide some pertinent clues:

http://www.etresoft.com/etrecheck

Ciao.

Reply

Answer 5

Jean N Author

Level 1

9 points

Apr 27, 2015 5:23 AM in response to OGELTHORPE

Ogelthorpe: I did the Etrecheck report and put it on a Clipboard. Should I append that to this message?

Thanks for the tip...never heard of this!

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Answer 6

OGELTHORPE

Level 9

57,305 points

Apr 27, 2015 5:31 AM in response to Jean N

Post it any way that suits you.

Ciao.

Reply

Answer 7

Jean N Author

Level 1

9 points

Apr 27, 2015 5:37 AM in response to Linc Davis

Hi,

I must have a different system from your MacPro. There's none of the features you cite in my computer.

Utilities doesn't have a "system log queries", etc.

I have downloaded the Etrecheck and have a report with bunches of red comments Sounds dire! Don't know how to put them into any document here. Now on my CLipboard. (See Oglethorpe above.)

Reply

Answer 8

Jean N Author

Level 1

9 points

Apr 27, 2015 5:40 AM in response to OGELTHORPE

Ogelthorpe: Is this helpful at all? Looks like many problems. Should I take it to an Apple repair place for work?

thnx, JN

Problem description:

Slow to respond, with hesitation before typed text is shown in Word document. Also, spinning ‘beachball’ cursor with “script” message sometimes shown.,.sometimes not. Hard to get out of this mode. No ‘shut-off valve’!

EtreCheck version: 2.2 (132)

Report generated 4/27/15, 8:20 AM

Download EtreCheck from http://etresoft.com/etrecheck

Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.

Hardware Information: ℹ️

MacBook Pro Intel Core 2 Duo (aluminum unibody) (Mid 2009)

MacBook Pro - model: MacBookPro5,4

1 2.53 GHz Intel Core 2 Duo CPU: 2-core

8 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 31 - SN = W05024G66BWZA

Video Information: ℹ️

NVIDIA GeForce 9400M - VRAM: 256 MB

Color LCD 1152 x 720

System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: one day 23:10:33

Disk Information: ℹ️

TOSHIBA MK3255GSXF disk0 : (250.06 GB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 243.09 GB (116.58 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 6.11 GB (6.10 GB free)

MATSHITADVD-R UJ-868

USB Information: ℹ️

Apple Inc. Built-in iSight

Apple Internal Memory Card Reader

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Gatekeeper: ℹ️

Mac App Store and identified developers

Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Click for support]

[not loaded] com.wdc.driver.1394HP (1.0.9) [Click for support]

[not loaded] com.wdc.driver.USBHP (1.0.11) [Click for support]

Launch Agents: ℹ️

[loaded] com.coupons.coupond.plist [Click for support]

[running] com.mozy.status.plist [Click for support]

[unknown] com.oracle.java.Java-Updater.plist [Click for support]

Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.bombich.ccc.plist [Click for support]

[failed] com.mozy.backup.plist [Click for support] [Click for details]

[unknown] com.oracle.java.Helper-Tool.plist [Click for support]

User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

User Login Items: ℹ️

MyDriveConnect Application (/Applications/MyDriveConnect.app)

Firefox UNKNOWN (missing value)

Microsoft Database Daemon Application (/Applications/Microsoft Office 2008/Office/Microsoft Database Daemon.app)

MyTomTomSA UNKNOWN (missing value)

My Day Application (/Applications/Microsoft Office 2008/Office/My Day.app)

Microsoft Entourage Application (/Applications/Microsoft Office 2008/Microsoft Entourage.app)

AdobeResourceSynchronizer Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

Adobe Reader Application (/Applications/Adobe Reader.app)

MozyHome Status Application (/Applications/MozyHome.app/Contents/Resources/MozyHome Status.app)

WDQuickView UNKNOWN (missing value)

Internet Plug-ins: ℹ️

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 [Click for support]

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]

CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Silverlight: Version: 4.0.60129.0 [Click for support]

iPhotoPhotocast: Version: 7.0

User internet Plug-ins: ℹ️

Picasa: Version: 1.0 [Click for support]

3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

MozyHome [Click for support]

Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 243.09 GB Disk used: 126.51 GB

Destinations:

Neely Backup [Local]

Total size: 499.06 GB

Total number of backups: 40

Oldest backup: 2013-03-27 20:11:30 +0000

Last backup: 2015-04-19 08:01:29 +0000

Size of backup disk: Adequate

Backup size 499.06 GB > (Disk used 126.51 GB X 3)

Top Processes by CPU: ℹ️

7% WindowServer

1% fontd

0% taskgated

0% notifyd

0% MyDriveConnect

Top Processes by Memory: ℹ️

657 MB kernel_task

549 MB firefox

418 MB softwareupdated

197 MB mds_stores

172 MB AdobeReader

Virtual Memory Information: ℹ️

1.97 GB Free RAM

6.03 GB Used RAM

0 B Swap Used

Diagnostics Information: ℹ️

Apr 27, 2015, 08:20:49 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-082049_[redacted].cra sh

Apr 27, 2015, 08:20:39 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-082039_[redacted].cra sh

Apr 27, 2015, 08:20:28 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-082028_[redacted].cra sh

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Apr 27, 2015, 08:19:56 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-081956_[redacted].cra sh

Apr 27, 2015, 08:19:46 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-081946_[redacted].cra sh

Apr 27, 2015, 08:19:36 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-081936_[redacted].cra sh

Apr 27, 2015, 08:19:26 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-081926_[redacted].cra sh

Apr 27, 2015, 08:19:16 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-081916_[redacted].cra sh

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Apr 27, 2015, 08:18:33 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-081833_[redacted].cra sh

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Apr 27, 2015, 05:59:59 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-055959_[redacted].cra sh

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Apr 27, 2015, 05:58:35 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-055835_[redacted].cra sh

Apr 27, 2015, 05:58:25 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-055825_[redacted].cra sh

Apr 27, 2015, 05:58:14 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-055814_[redacted].cra sh

Apr 27, 2015, 05:58:04 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-055804_[redacted].cra sh

Apr 27, 2015, 05:57:53 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-055753_[redacted].cra sh

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Apr 27, 2015, 05:57:32 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-055732_[redacted].cra sh

Apr 27, 2015, 05:57:21 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-055721_[redacted].cra sh

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Apr 27, 2015, 05:57:00 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-27-055700_[redacted].cra sh

Apr 26, 2015, 06:00:17 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-060017_[redacted].cra sh

Apr 26, 2015, 06:00:06 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-060006_[redacted].cra sh

Apr 26, 2015, 05:59:56 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-055956_[redacted].cra sh

Apr 26, 2015, 05:59:45 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-055945_[redacted].cra sh

Apr 26, 2015, 05:59:35 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-055935_[redacted].cra sh

Apr 26, 2015, 05:59:24 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-055924_[redacted].cra sh

Apr 26, 2015, 05:59:13 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-055913_[redacted].cra sh

Apr 26, 2015, 05:59:03 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-055903_[redacted].cra sh

Apr 26, 2015, 05:58:52 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-055852_[redacted].cra sh

Apr 26, 2015, 05:58:42 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-055842_[redacted].cra sh

Apr 26, 2015, 05:58:31 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-055831_[redacted].cra sh

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Apr 26, 2015, 05:58:10 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-055810_[redacted].cra sh

Apr 26, 2015, 05:57:59 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-055759_[redacted].cra sh

Apr 26, 2015, 05:57:49 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-055749_[redacted].cra sh

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Apr 26, 2015, 05:57:27 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-055727_[redacted].cra sh

Apr 26, 2015, 05:57:17 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-055717_[redacted].cra sh

Apr 26, 2015, 05:57:06 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-055706_[redacted].cra sh

Apr 26, 2015, 05:56:56 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-26-055656_[redacted].cra sh

Apr 25, 2015, 09:08:32 AM Self test - passed

Apr 25, 2015, 08:08:09 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080809_[redacted].cra sh

Apr 25, 2015, 08:07:59 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080759_[redacted].cra sh

Apr 25, 2015, 08:07:47 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080747_[redacted].cra sh

Apr 25, 2015, 08:07:37 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080737_[redacted].cra sh

Apr 25, 2015, 08:07:26 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080726_[redacted].cra sh

Apr 25, 2015, 08:07:16 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080716_[redacted].cra sh

Apr 25, 2015, 08:07:05 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080705_[redacted].cra sh

Apr 25, 2015, 08:06:54 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080654_[redacted].cra sh

Apr 25, 2015, 08:06:44 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080644_[redacted].cra sh

Apr 25, 2015, 08:06:33 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080633_[redacted].cra sh

Apr 25, 2015, 08:06:23 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080623_[redacted].cra sh

Apr 25, 2015, 08:06:12 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080612_[redacted].cra sh

Apr 25, 2015, 08:06:02 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080602_[redacted].cra sh

Apr 25, 2015, 08:05:51 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080551_[redacted].cra sh

Apr 25, 2015, 08:05:40 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080540_[redacted].cra sh

Apr 25, 2015, 08:05:30 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080530_[redacted].cra sh

Apr 25, 2015, 08:05:19 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080519_[redacted].cra sh

Apr 25, 2015, 08:05:09 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080509_[redacted].cra sh

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Apr 25, 2015, 08:04:48 AM /Library/Logs/DiagnosticReports/MozyHomeBackup_2015-04-25-080448_[redacted].cra sh

Apr 25, 2015, 07:10:21 AM /Library/Logs/DiagnosticReports/firefox_2015-04-25-071021_[redacted].cpu_resour ce.diag [Click for details]

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Answer 9

OGELTHORPE

Level 9

57,305 points

Apr 27, 2015 5:55 AM in response to Jean N

What happens if you turn off Mozy Home Backup?

Ciao.

Reply

Answer 10

Linc Davis

Level 10

209,541 points

Apr 27, 2015 6:06 AM in response to Jean N

Utilities doesn't have a "system log queries"

You need to launch the Console application, which is in that folder.

Reply

Answer 11

Jean N Author

Level 1

9 points

Apr 27, 2015 8:12 AM in response to OGELTHORPE

I really don't know how to do that. The app shows "not running" and when the FIX IT sign comes on, it doesn't respond.

So, maybe it's already off?

Reply

Answer 12

Jean N Author

Level 1

9 points

Apr 29, 2015 8:46 AM in response to Jean N

Ok, I've now been given a clue. Java Script gave a message saying it was not responding. A debug program started when I punched the DEBUG button. Tons of stuff! Apple won't let me send it...too big a screen shot.

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Answer 13

OGELTHORPE

Level 9

57,305 points

Apr 29, 2015 12:47 PM in response to Jean N

Jean N wrote:

I really don't know how to do that. The app shows "not running" and when the FIX IT sign comes on, it doesn't respond.

So, maybe it's already off?

I am not familiar with that specific software, but cloud backup storage can have an adverse affect on computer performance. Perhaps if you were to temporarily uninstall it, then you could see if it affects the performance of your MBP positively.

Ciao.

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