iPhone 5 won't charge unless I wiggle the cable to find a right spot. Otherwise phone works well but is out of warranty. Genius bar couldn't diagnosed the problem but told me there's no spare parts available and offer for me to purchase a new phone

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iPhone 5 won't charge unless I wiggle the cable to find a right spot. Otherwise phone works well but is out of warranty. Genius bar couldn't diagnosed the problem but told me there's no spare parts available and offer for me to purchase a new phone

iPhone 5 won't charge unless I wiggle the cable to find a right spot. Otherwise phone works well but is out of warranty. Genius bar couldn't diagnosed the problem but suspect contact issue. They then told me there's no spare parts available and offer for me to purchase a new phone at a discounted price. Is this fair seeing that it seems like a faulty part?

iPhone 5

Posted on Apr 21, 2015 8:34 AM

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Answer 1

Apr 21, 2015 8:50 AM in response to momsie001

Make sure the port on the iPhone is free of any lint or debris. you can use a can of compressed air to clean it out. Or very carefully with a wooden or plastic toothpick.

It used to happen to me on m iPhone 5 when it would get some lint in there, it would not connect correctly, and had to wiggle it exactly as you describe to get it to charge.

A couple of puffs of air, fixed it right up.

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Answer 2

momsie001 Author

Level 1

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Apr 21, 2015 9:05 AM in response to Phil0124

I did all that and so did genius bar. Still did not resolve the issue. Cord and adapter reported to be in good condition. Phone is just over a year old - Does it seem fair to ask me to buy a new phone because they do not have spare parts?

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Answer 3

KiltedTim

Level 10

195,387 points

Apr 21, 2015 9:45 AM in response to momsie001

Yes. With the exception of battery and screen replacements, Apple does not repair iPhones, they replace them.

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