HT204686: How to erase your iOS device and then set it up as a new device or restore it from backups

Learn about How to erase your iOS device and then set it up as a new device or restore it from backups
dennisadms

Q: I bought an iPhone 4 from a youngster who had put his own Apple ID on it but could not remember the password. I backed it up yesterday and restored to my new iPhone and it copied the Apple ID across too. Now I have 2 phones with it on. Anything I do?

I bought an iPhone 4 from a youngster who had put his own Apple ID on it but could not remember the password. I backed it up yesterday and restored to my new iPhone and it copied the Apple ID across too. Now I have 2 phones with it on. Anything I do?

iPhone 4, iOS 7.1.2

Posted on Apr 21, 2015 10:25 AM

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Q: I bought an iPhone 4 from a youngster who had put his own Apple ID on it but could not remember the password. I backed it up yeste ... more

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  • by spongebob1203,

    spongebob1203 spongebob1203 Apr 21, 2015 10:32 AM in response to dennisadms
    Level 1 (80 points)
    Apr 21, 2015 10:32 AM in response to dennisadms

    that must be really annoying !!

     

    so this is what you call

     

    FIND MY IPHONE ACTIVATION LOCK Find My iPhone Activation Lock - Apple Support

     

    when you start using iCloud on any iOS device and enable find my iPhone, this prevents  a new user from using it, and also prevents anyone from using the phone

    as it is locked to previous owners account ,this is also the case if when a phone is lost or stolen.

     

    the only way around this is to have the previous owner reset their apple id by going to  @ applied.apple.com

    if they are unable to do this, then the only other way around this is to have the previous owner get  a copy of their original receipt and call apple support who can then lift this lock if they get a copy of the receipt

     

    unfortunately there is no quick fix -> the below link explains what you should do before you sell or give away an iPhone

    What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

  • by dennisadms,

    dennisadms dennisadms Apr 21, 2015 10:41 AM in response to spongebob1203
    Level 1 (0 points)
    Apr 21, 2015 10:41 AM in response to spongebob1203

    Thanks for that. Why on earth did i buy iPhone? I can understand the need for security but common sense has gone out of the window. Apple must be rubbing their hands with glee every time a perfectly good device gets junked bu Apple software. Rant over. Thanks for your help.