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User profile for user: Flyfishermanbilly
Flyfishermanbilly Author
User level: Level 1
5 points

Sky/silverlight on my mac

Hi On switching on my i mac today i am experiencing major problems with pop-up ads.

Regardless of which web site i go on i.e apple,sky etc once the site is loaded pop-ups keep appearing and there are lots of them, some examples are 1. Media-file.org, 2. Jm-pe (powered by Offerz4u) 3.Videostripe 4.Lotto770.com 5. En.alon.gameforge.com etc etc Once i click on the x to remove other appear??

I have been trying to watch sky sports, but every time i try to sign in a pop up appears and i am unable to proceed.

I was also told that i have 10 couponsUser uploaded file on the apple webpage, but if i use the "go to folder"method to find and remove they do do seem to be in my library for me to remove.

Can anyone please offerUser uploaded file any help to sort this out

Regards


In response to the above problem yesterday I was advised to load www.adwaremedic, this solved the problem and i am now clear of pop up etc.

BUT ever since then i have been unable to log into Sky go, I get a prompt that suggests a problem with Silverlight, I have removed and reloaded Silverlight for mac several times but the problem still exists.

Could there be a connection to using adwaremedic? has anyone a solution or any suggestions.

Thank you

iMac, OS X Yosemite (10.10), Wifi network addition

Posted on Apr 21, 2015 11:11 AM

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User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
140,532 points

Posted on Apr 21, 2015 11:21 AM

Adwaremedic is a good product and is not causing a problem. One thing you may want to do to avoid popup ads is if you use Safari go to Safari - Preferences - Extensions - Add Extensions and add AdBlock.

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21 replies
User profile for user: thomas_r.
thomas_r.
User level: Level 7
31,989 points

Apr 22, 2015 12:17 AM in response to Flyfishermanbilly

Flyfishermanbilly wrote:


BUT ever since then i have been unable to log into Sky go, I get a prompt that suggests a problem with Silverlight, I have removed and reloaded Silverlight for mac several times but the problem still exists.

Could there be a connection to using adwaremedic?


This definitely shouldn't be related to using AdwareMedic, but may be related to other solutions you tried first. Did you install any anti-virus software as a first attempt at solving the problem? If so, try uninstalling that anti-virus software. Be sure to use the uninstaller provided by the developer of that software; don't just delete the app or use one of the various "AppZapper" or "AppCleaner" apps.


If that doesn't help, have you restarted your computer since removing the adware? If not, do so now. The adware may be left in a semi-functional state if the computer didn't get restarted after removal.


If all else fails, download a copy of EtreCheck:


http://etresoft.com/etrecheck


Run that and post a copy of the report it generates here.

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User profile for user: Flyfishermanbilly
Flyfishermanbilly Author
User level: Level 1
5 points

Apr 22, 2015 12:29 AM in response to thomas_r.

Hi thomas_r. Thank for your reply

I haven't installed any anti-virus software and i did restart after running AdwareMed.

I have installed http://etresoft.com/etrecheck report copied below.

Before receiving your help i installed Firefox to try and log onto Sky and it works fine?, so does that indicated the problem is with my Safari?

Best regards

EtreCheck version: 2.2 (132)

Report generated 4/22/15, 8:11 AM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: ℹ️

iMac (27-inch, Late 2009) (Technical Specifications)

iMac - model: iMac10,1

1 3.06 GHz Intel Core 2 Duo CPU: 2-core

12 GB RAM Upgradeable

BANK 0/DIMM0

4 GB DDR3 1067 MHz ok

BANK 1/DIMM0

4 GB DDR3 1067 MHz ok

BANK 0/DIMM1

2 GB DDR3 1067 MHz ok

BANK 1/DIMM1

2 GB DDR3 1067 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 2560 x 1440


System Software: ℹ️

OS X 10.10.3 (14D136) - Time since boot: 18:42:57


Disk Information: ℹ️

ST31000528AS disk0 : (1 TB)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 940.00 GB (576.91 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

BOOTCAMP (disk0s4) /Volumes/BOOTCAMP : 59.34 GB (17.38 GB free)


PIONEER DVD-RW DVRTS09


USB Information: ℹ️

HP Photosmart B110 series

Apple Inc. Built-in iSight

Elgato EyeTV Hybrid

Western Digital My Passport 0748 2 TB

EFI (disk1s1) <not mounted> : 210 MB

My Passport for Mac (disk1s2) /Volumes/My Passport for Mac : 2.00 TB (58.71 GB free)

Apple Internal Memory Card Reader

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/Applications/Extras/WD +TURBO Installer.app

[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Click for support]

[not loaded] com.wdc.driver.1394HP (1.0.11 - SDK 10.4) [Click for support]

[not loaded] com.wdc.driver.1394_64HP (1.0.1 - SDK 10.6) [Click for support]

[not loaded] com.wdc.driver.USB-64HP (1.0.3) [Click for support]

[not loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Click for support]

[not loaded] com.wdc.driver.USBHP (1.0.14) [Click for support]


/Applications/SoundTap.app

[not loaded] com.NCHSoftware.driver.SoundTapVirtualAudioDevice (1.0.0d1 - SDK 10.6) [Click for support]


/System/Library/Extensions

[not loaded] com.elgato.driver.DontMatchAfaTech (1.1) [Click for support]

[not loaded] com.elgato.driver.DontMatchCinergy450 (1.1) [Click for support]

[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1) [Click for support]

[not loaded] com.elgato.driver.DontMatchEmpia (1.1) [Click for support]

[not loaded] com.elgato.driver.DontMatchVoyager (1.1) [Click for support]

[not loaded] com.palm.ClassicNotSeizeDriver (3.2.1) [Click for support]

[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Click for support]


Launch Agents: ℹ️

[running] com.canon.MFManager.plist [Click for support]

[loaded] com.coupons.coupond.plist [Click for support]

[running] com.epson.Epusp.plist [Click for support]

[failed] com.epson.epw.agent.plist [Click for support]

[loaded] com.oracle.java.Java-Updater.plist [Click for support]

[running] com.trusteer.rapport.rapportd.plist [Click for support]


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.oracle.java.Helper-Tool.plist [Click for support]

[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]

[running] com.trusteer.rooks.rooksd.plist [Click for support]

[loaded] com.westerndigital.ErasePrivilegedHelper.plist [Click for support]


User Launch Agents: ℹ️

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.google.keystone.agent.plist [Click for support]

[failed] com.jdibackup.ZipCloud.autostart.plist [Click for support] [Click for details]

[failed] com.jdibackup.ZipCloud.backupstart.plist [Click for support] [Click for details]

[running] com.spotify.webhelper.plist [Click for support]

[failed] com.zeobit.MacKeeper.Helper.plist [Click for support]


User Login Items: ℹ️

ImageTransferUtility Application (/Applications/Canon Utilities/ImageTransferUtility/ImageTransferUtility.app)

EyeTV Helper Application (/Library/Application Support/EyeTV/EyeTV Helper.app)


Internet Plug-ins: ℹ️

JavaAppletPlugin: Version: Java 8 Update 31 Check version

FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

Default Browser: Version: 600 - SDK 10.10

AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]

AdobePDFViewer: Version: 10.1.13 [Click for support]

Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

Google Earth Web Plug-in: Version: 6.1 [Click for support]

Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]

iPhotoPhotocast: Version: 7.0


User internet Plug-ins: ℹ️

Picasa: Version: 1.0 [Click for support]


Safari Extensions: ℹ️

AdBlock

Google Toolbar


3rd Party Preference Panes: ℹ️

Flash Player [Click for support]

Flip4Mac WMV [Click for support]

Java [Click for support]

Trusteer Endpoint Protection [Click for support]


Time Machine: ℹ️

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 940.00 GB Disk used: 363.09 GB

Destinations:

My Passport for Mac [Local]

Total size: 2.00 TB

Total number of backups: 80

Oldest backup: 2014-01-03 00:19:41 +0000

Last backup: 2015-04-21 20:12:14 +0000

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 363.09 GB X 3)


Top Processes by CPU: ℹ️

8% coreduetd

5% WindowServer

1% fontd

0% syslogd

0% taskgated


Top Processes by Memory: ℹ️

915 MB kernel_task

602 MB iTunes

492 MB com.apple.MediaLibraryService

418 MB softwareupdated

418 MB Google Chrome Helper(8)


Virtual Memory Information: ℹ️

3.98 GB Free RAM

8.02 GB Used RAM

0 B Swap Used


Diagnostics Information: ℹ️

Apr 21, 2015, 01:26:43 PM Self test - passed

Apr 20, 2015, 10:15:23 PM /Users/[redacted]/Library/Logs/DiagnosticReports/System Preferences_2015-04-20-221523_[redacted].crash

Apr 20, 2015, 09:52:05 PM /Users/[redacted]/Library/Logs/DiagnosticReports/QuickLookSatellite_2015-04-20- 215205_[redacted].crash

Apr 20, 2015, 09:04:57 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210457_[redacted].crash

Apr 20, 2015, 09:04:47 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210447_[redacted].crash

Apr 20, 2015, 09:04:36 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210436_[redacted].crash

Apr 20, 2015, 09:04:16 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210416_[redacted].crash

Apr 20, 2015, 09:04:05 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210405_[redacted].crash

Apr 20, 2015, 09:03:55 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210355_[redacted].crash

Apr 20, 2015, 09:03:44 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210344_[redacted].crash

Apr 20, 2015, 09:03:33 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210333_[redacted].crash

Apr 20, 2015, 09:03:22 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210322_[redacted].crash

Apr 20, 2015, 09:03:13 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210313_[redacted].crash

Apr 20, 2015, 09:03:01 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210301_[redacted].crash

Apr 20, 2015, 09:02:51 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210251_[redacted].crash

Apr 20, 2015, 09:02:40 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210240_[redacted].crash

Apr 20, 2015, 09:02:30 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210230_[redacted].crash

Apr 20, 2015, 09:02:20 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210220_[redacted].crash

Apr 20, 2015, 09:02:09 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210209_[redacted].crash

Apr 20, 2015, 09:01:59 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210159_[redacted].crash

Apr 20, 2015, 09:01:48 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210148_[redacted].crash

Apr 20, 2015, 07:18:14 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2015-04-20-191814_[ redacted].cpu_resource.diag [Click for details]

Apr 20, 2015, 08:32:11 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-083211_[redacted].crash

Apr 20, 2015, 08:32:00 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-083200_[redacted].crash

Apr 20, 2015, 08:31:50 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-083150_[redacted].crash

Apr 20, 2015, 08:31:40 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-083140_[redacted].crash

Apr 20, 2015, 08:31:29 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-083129_[redacted].crash

Apr 20, 2015, 08:31:19 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-083119_[redacted].crash

Apr 20, 2015, 08:30:58 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-083058_[redacted].crash

Apr 20, 2015, 08:30:38 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-083038_[redacted].crash

Apr 20, 2015, 08:30:27 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-083027_[redacted].crash

Apr 20, 2015, 08:30:06 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-083006_[redacted].crash

Apr 20, 2015, 08:29:56 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-082956_[redacted].crash

Apr 20, 2015, 08:29:36 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-082936_[redacted].crash

Apr 20, 2015, 08:29:25 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-082925_[redacted].crash

Apr 20, 2015, 08:29:05 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-082905_[redacted].crash

Apr 20, 2015, 06:17:57 AM /Library/Logs/DiagnosticReports/discoveryd_2015-04-20-061757_[redacted].cpu_res ource.diag [Click for details]

Apr 20, 2015, 09:04:27 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210427_[redacted].crash

Apr 20, 2015, 09:01:37 PM /Library/Logs/DiagnosticReports/launch_2015-04-20-210137_[redacted].crash

Apr 20, 2015, 08:31:09 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-083109_[redacted].crash

Apr 20, 2015, 08:30:48 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-083048_[redacted].crash

Apr 20, 2015, 08:30:17 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-083017_[redacted].crash

Apr 20, 2015, 08:29:46 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-082946_[redacted].crash

Apr 20, 2015, 08:29:15 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-082915_[redacted].crash

Apr 20, 2015, 08:28:54 AM /Library/Logs/DiagnosticReports/launch_2015-04-20-082854_[redacted].crash

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User profile for user: seventy one
seventy one
User level: Level 7
27,424 points

Apr 22, 2015 1:50 AM in response to Flyfishermanbilly

Well. I was just pointing out the obvious troublemakers. Under user launch agents you will see Zeobit, Mackeeper etc. Bad, bad, programs.


This is the best help I have found to remove MacKeeper ...

http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/


The Zeobit/Mackeeper programs can be difficult to work with so don't go to these sites looking for uninstall instructions. You may have to in the end but try my recommendation first.


Check the trusteer site to see if they give uninstall details.

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User profile for user: thomas_r.
thomas_r.
User level: Level 7
31,989 points

Apr 22, 2015 5:27 AM in response to Flyfishermanbilly

I agree with seventy one. Trusteer is known to cause problems with Safari, so it's the prime suspect in my mind. Make sure you uninstall it properly, using whatever uninstaller is provided with the program. If you still have the original disk image containing the installer somewhere, or can re-download it, there is an uninstaller on there.


As for MacKeeper, it looks like it may have been deleted, but failed to fully remove itself. In the Finder, hold down the option key and choose Library from the Go menu. In the folder that opens, find the LaunchAgents folder. In there, find and delete the file named "com.zeobit.MacKeeper.Helper.plist". This LaunchAgent is listed as "failed", however, so that means it wasn't able to do what it was designed to (probably because the rest of MacKeeper is gone), so this is just a clean-up step and won't make any difference with regard to your problem.


I notice that you also have ZipCloud installed, which is often installed by adware installers. It should also be removed. See:


http://www.adwaremedic.com/kb/relatedapps.php


(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com.)


If none of that helps, let us know.

Reply
User profile for user: Flyfishermanbilly
Flyfishermanbilly Author
User level: Level 1
5 points

Apr 22, 2015 7:33 AM in response to thomas_r.

Hi thomas_r. Thank you for your reply

I ran adwaremedic as suggested but it did not pick out Zipcloud? have also removed "com.zeobit.MacKeeper.Helper.plist" from LaunchAgents folder.

As i am able to log into sky using Firefox but still mot able to log in on Safari (have been using Safari for last two yeras or so for this) is it possible that Safari

has a problem?

Regards

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User profile for user: thomas_r.
thomas_r.
User level: Level 7
31,989 points

Apr 22, 2015 9:38 AM in response to Flyfishermanbilly

Flyfishermanbilly wrote:


Hi thomas_r. Thank you for your reply

I ran adwaremedic as suggested but it did not pick out Zipcloud? have also removed "com.zeobit.MacKeeper.Helper.plist" from LaunchAgents folder.


AdwareMedic won't remove ZipCloud, as ZipCloud is not actually adware. It is junk software that is often installed alongside adware, so it's not something I would trust to use. Make sure you have followed the ZipCloud removal instructions at the link I gave you in my previous message.


You didn't mention Trusteer... have you uninstalled that yet?

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Sky/silverlight on my mac

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