Lenny 118
Level 1 (19 points)
Mac OS X

Q: www.gstatic.com pop up

I'm using an iMac running Yosemite 10.10.2 . Using Safari browser.

The attached pop up has begun to appear as soon as

I boot up and start working. I can not Cancel on Continue...the only way

it deletes is by restarting buy it reappears as soon as I begin working.


Any help greatly appreciated.

 

Lenny.

www.gstatic.com.png

iMac, OS X Yosemite (10.10)

Posted on Apr 21, 2015 12:56 PM

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Lenny 118

Q: www.gstatic.com pop up

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  • Helpful answers

  • by Kurt Lang,

    Kurt Lang Kurt Lang Apr 21, 2015 1:17 PM in response to Lenny 118
    Level 8 (38,024 points)
    Mac OS X
    Apr 21, 2015 1:17 PM in response to Lenny 118

    I put that web address into a new tab, and there is no such web site anywhere with that name.

     

    Screen Shot.png

     

    By default, Safari loads all previous tabs from the previous session. So it may be it's just trying to load a page that doesn't exist each time you launch Safari. Close Safari. Hold the shift key and relaunch it. That tell Safari not to load any pages from the previous session.

  • by Lenny 118,

    Lenny 118 Lenny 118 Apr 21, 2015 2:14 PM in response to Kurt Lang
    Level 1 (19 points)
    Mac OS X
    Apr 21, 2015 2:14 PM in response to Kurt Lang

    Hi Kurt,

    Thanks for your reply. I tried your suggestion but there's no change.

    The pop up window still sits, undeletable on my desktop.

     

    Lenny.

  • by Kurt Lang,

    Kurt Lang Kurt Lang Apr 21, 2015 3:40 PM in response to Lenny 118
    Level 8 (38,024 points)
    Mac OS X
    Apr 21, 2015 3:40 PM in response to Lenny 118

    Not sure what you mean by "undeleteable on my desktop". Do you mean you don't even have a web browser open, and this message appears every time you turn your computer on? If so, open the System Preferences and click on the Users & Groups icon. Click on your account and then the Startup Items tab. Is there anything listed you don't recognize? Or, take a screen shot of that list and post it here so others can see what may be the culprit (if any of them).

  • by thomas_r.,

    thomas_r. thomas_r. May 17, 2015 11:57 AM in response to Lenny 118
    Level 7 (30,944 points)
    Mac OS X
    May 17, 2015 11:57 AM in response to Lenny 118

    That is a site owned by Google, and used for serving some of Google's content.

     

    My big question concerns the appearance of that alert... it doesn't look right for any of the three major browsers (Safari, Chrome or Firefox). Where, specifically, do you see this pop-up, and under what circumstances? I'm unclear from your description of whether this is only occurring within a web browser, or when you start up the computer and before you have yet opened a browser.

  • by @elias,

    @elias @elias May 17, 2015 1:42 PM in response to Lenny 118
    Level 1 (88 points)
    Mac OS X
    May 17, 2015 1:42 PM in response to Lenny 118

    That's google 173.194.112.223

     

    If you use the ip-adress you can load the side. Over the domain you got an 404 error.

     

    ; <<>> DiG 9.8.3-P1 <<>> gstatic.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 59587
;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 0


;; QUESTION SECTION:
;gstatic.com. IN A


;; ANSWER SECTION:
gstatic.com. 299 IN A 173.194.112.223
gstatic.com. 299 IN A 173.194.112.216
gstatic.com. 299 IN A 173.194.112.215
gstatic.com. 299 IN A 173.194.112.207


;; Query time: 47 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Sun May 17 22:37:57 2015
;; MSG SIZE  rcvd: 93

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC May 17, 2015 4:47 PM in response to Lenny 118
    Level 6 (8,177 points)
    Notebooks
    May 17, 2015 4:47 PM in response to Lenny 118

    Lenny 118 wrote:

     

    I'm using an iMac running Yosemite 10.10.2 . Using Safari browser.

    The attached pop up has begun to appear as soon as

    I boot up and start working. I can not Cancel on Continue...the only way

    it deletes is by restarting buy it reappears as soon as I begin working.


    Any help greatly appreciated.

     

    Lenny.

    www.gstatic.com.png

     

    Just to help us get what you see in our minds eye, take a Command + SHIFT + 3 'entire display' screenshot of this error message in every way you experience it...

    • over a browser window? what browser/version?
    • over the Desktop with no browser running?
    • What do you mean by "begin working"?
    • Can you restart normally or do you have tt shows in the Docko Force it?
    • What shows in the Dock when it is present?
    • Activity Monitor - 'Active Processes"?
    • Does this happen in "Safe Boot"?
    • VERIFY 10.10.2 - any reason NOT to update to 10.10.3?

  • by @elias,

    @elias @elias May 17, 2015 9:21 PM in response to ChitlinsCC
    Level 1 (88 points)
    Mac OS X
    May 17, 2015 9:21 PM in response to ChitlinsCC

    I think he is gone. No response since April 21.

  • by Lenny 118,

    Lenny 118 Lenny 118 May 18, 2015 7:04 AM in response to @elias
    Level 1 (19 points)
    Mac OS X
    May 18, 2015 7:04 AM in response to @elias

    Not gone. Thanks to all the suggestions from the forum. I'm still trying to find the solution

    and I plan to try Adwaremedic.com today.

  • by thomas_r.,

    thomas_r. thomas_r. May 18, 2015 7:07 AM in response to Lenny 118
    Level 7 (30,944 points)
    Mac OS X
    May 18, 2015 7:07 AM in response to Lenny 118

    Although it won't hurt to try it, it's unlikely that AdwareMedic will solve this problem. If it does, I'd like to have details about exactly what was found and removed. (I'm the developer of AdwareMedic.)

  • by Lenny 118,

    Lenny 118 Lenny 118 May 18, 2015 2:11 PM in response to thomas_r.
    Level 1 (19 points)
    Mac OS X
    May 18, 2015 2:11 PM in response to thomas_r.

    Hi Thomas..I ran AdwareMedic and found there was no adware. The pop window, however remains stuck on my desktop.

  • by thomas_r.,

    thomas_r. thomas_r. May 19, 2015 2:48 AM in response to Lenny 118
    Level 7 (30,944 points)
    Mac OS X
    May 19, 2015 2:48 AM in response to Lenny 118

    Lenny 118 wrote:

     

    Hi Thomas..I ran AdwareMedic and found there was no adware. The pop window, however remains stuck on my desktop.

     

    Yes, that's exactly what I predicted. Unfortunately, we're not going to be able to proceed any closer to a solution unless you can provide answers to the questions that some of us have asked.

  • by @elias,

    @elias @elias May 20, 2015 7:57 AM in response to Lenny 118
    Level 1 (88 points)
    Mac OS X
    May 20, 2015 7:57 AM in response to Lenny 118

    You should Check your Startup Folders and your Hosts-File. Open AdwareMedic and choose from the menu Scanner "Take a System Snapshot". Copy the content to Clipboard and paste it here or on paste bin - Whatever you prefer. Anonymize parts of the log like email-Adresses , personal Information and so on.

  • by SiHancox,

    SiHancox SiHancox May 20, 2015 9:33 AM in response to Lenny 118
    Level 2 (248 points)
    Mac OS X
    May 20, 2015 9:33 AM in response to Lenny 118

    The "Pop Up" points to an invalid certificate - could this not be a Keychain warning informing of an out of date certificate or one that can not be verified. Not sure how to resolve but if you open Keychains and look under the Category section, click on the bottom "Certificates" and see if you can find one with "gstatic" in the description.

     

    If you find one double click to open and just under the icon you should see a "Trust" section, you have the option to "Always Trust" if you are sure of the source. The other option is to request another certificate, but not sure if that happens automatically by deleting the old one or if you have to down load it manually - someone on the forum should have a better idea.