iMac : "You shut down your computer because of a problem".

Question

Level 1

9 points

iMac : "You shut down your computer because of a problem".

I have an iMac (21.5 inches, mid 2011) running OS X 10.10.3 and I have at start the message "You shut down your computer because of a problem". I made a reboot in safe mode (sudo nvram boot-args="-x") and back to normal mode but I still have the pb. I also reinit the nvram using Cmd + Option + P + R at reboot, but this also did not cured the problem.

What else can I do ?

Kind regards,

Vincent

iMac (21.5-inch Mid 2011), OS X Yosemite (10.10.3)

Posted on Apr 21, 2015 12:25 PM

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Answer 1

rkaufmann87

Level 10

140,370 points

Apr 21, 2015 12:30 PM in response to vdiem

Try re-starting in the Recovery Partition (Command + R), then open Disk Utility and Verify the HD and then Repair the HD. If it will not boot into the Recovery Partition or will not repair the HD then the drive has crashed or is close to crashing and needs to be replaced.

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Answer 2

Linc Davis

Level 10

209,541 points

Apr 21, 2015 5:24 PM in response to vdiem

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

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Answer 3

vdiem Author

Level 1

9 points

Apr 21, 2015 10:25 PM in response to rkaufmann87

I have re-started in the Recovery Partition and verified the HD : it is ok.

And the problem remains... :-)

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Answer 4

rkaufmann87

Level 10

140,370 points

Apr 22, 2015 5:44 AM in response to vdiem

You likely have a corrupt install, restart in the Recovery Partition and re-install OS X, it will not affect any of your data.

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Answer 5

vdiem Author

Level 1

9 points

Apr 22, 2015 10:22 AM in response to Linc Davis

Hello,

Here is the content of Kernel_2015-04-16-215646_iMac....panic

I hope you can find something interesting.

Regards,

Vincent

Anonymous UUID: ????

Thu Apr 16 21:56:46 2015

*** Panic Report ***

panic(cpu 0 caller 0xffffff802dc7be18): "OSObject::_RESERVEDOSObject0 called."@/SourceCache/xnu/xnu-2782.20.48/libkern/c++/OSMetaClass.cpp:1067

Backtrace (CPU 0), Frame : Return Address

0xffffff810f735cf0 : 0xffffff802d72bda1

0xffffff810f735d70 : 0xffffff802dc7be18

0xffffff810f735d90 : 0xffffff802dca7b52

0xffffff810f735db0 : 0xffffff7fae5b4ddb

0xffffff810f735e60 : 0xffffff7fae5b493e

0xffffff810f735e80 : 0xffffff802dcd97f2

0xffffff810f735ec0 : 0xffffff802dcf8893

0xffffff810f735f00 : 0xffffff7faf72aadd

0xffffff810f735f50 : 0xffffff7faf75cbf4

0xffffff810f735f60 : 0xffffff7faf764cfb

0xffffff810f735f80 : 0xffffff802d81708b

0xffffff810f735fd0 : 0xffffff802d834d39

0xffffff8143503f40 : 0xffffff802d742e6b

0xffffff8143503f90 : 0xffffff802d7433b0

0xffffff8143503fb0 : 0xffffff802d8125b7

Kernel Extensions in backtrace:

com.apple.driver.AppleACPIPlatform(3.1)[97299A71-6EDD-3AD9-AE1D-2F7B61E8AA72]@0 xffffff7faf756000->0xffffff7faf7b4fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7fae76b000

dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7fadf24000

com.apple.driver.AppleAPIC(1.7)[E0CFC402-9876-3C6D-8737-C9EB3655440D]@0xffffff7 faf729000->0xffffff7faf72bfff

com.apple.driver.AppleUSBEHCI(705.4.14)[376DD4D7-6DAD-3199-8A03-B9D57C4B9315]@0 xffffff7fae5b1000->0xffffff7fae5c9fff

dependency: com.apple.iokit.IOUSBFamily(720.4.4)[0D6EABE6-1CC7-348C-8BE2-AF04F66722BF]@0xff ffff7fae352000

dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7fadf24000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

14D131

Kernel version:

Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

Kernel slide: 0x000000002d400000

Kernel text base: 0xffffff802d600000

__HIB text base: 0xffffff802d500000

System model name: iMac12,1 (Mac-942B5BF58194151B)

System uptime in nanoseconds: 2262298902549

last loaded kext at 270169854164: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fb0500000, size 69632)

last unloaded kext at 330980019573: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fb0500000, size 61440)

loaded kexts:

com.apple.driver.AppleBluetoothMultitouch 85.3

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

com.apple.driver.AGPM 110.19.5

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 272.18

com.apple.driver.AppleHDA 272.18

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.kext.AMDFramebuffer 1.3.2

com.apple.driver.AppleIntelHD3000Graphics 10.0.0

com.apple.iokit.IOUserEthern

System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P

Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports

Thunderbolt Bus: iMac, Apple Inc., 22.1

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533642465238432D48392020

Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54313235533642465238432D48392020

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: USB2.0 Hub

USB Device: BRCM2046 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Hub

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: Internal Memory Card Reader

USB Device: IR Receiver

Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB

Serial ATA Device: OPTIARC DVD RW AD-5690H

Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 1.71f22

Network Service: Ethernet, Ethernet, en0

Network Service: Wi-Fi, AirPort, en1

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB

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Answer 6

Linc Davis

Level 10

209,541 points

Apr 22, 2015 12:03 PM in response to vdiem

Remove the two aftermarket memory modules that you added and test. Then switch and test again.

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