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why is itunes adding duplicate folders to my desktop?

I've used itunes for years and never had this issue. I usually just drag and drop my music files from my music folder on my PC into itunes. Now when I do the same, itunes creates a duplicate folder on my desktop and this is where is wants to play the file from. If I delete the new duplicated folder off my desktop, itunes tells me it can not find the file. I have tried adding my files in several different ways from dragging and dropping individual files and then individual folders to importing individual files or folders, each with the same result. It will create not only a new folder but further breaks it down into artist and song so I end up with hundreds of individual files / folders on my desktop. I have always been able to troubleshoot my way through itunes but this one has me stumped. It seems to have only happened recently after one of the last two updates. I am going to try deleting itunes and starting again. Any other suggestions?

iPhone 4S, Windows 7

Posted on Apr 21, 2015 11:57 AM

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Question marked as Best reply

Posted on Apr 21, 2015 2:07 PM

Check the settings in Edit > Preferences > Advanced:

User uploaded file

  1. This is the location of your media folders, which determines where new media is placed when you add it to the library (and not, as commonly misunderstood, where iTunes looks for existing library content). By default, this location is C:\Users\username\Music\iTunes\iTunes Media - you can revert to the default by clicking the Reset button, which will make the location of the iTunes Media folder the same as that of the active iTunes database (the iTunes Library.itl file)
  2. When this option is checked, iTunes will manage the media folders and name subfolders/files based on the metadata associated with your media, with folders following the pattern:
    <media folder>\Music\artist_name\album_title
    and files named based on track number, disc number (if present) and title.
  3. When this option is checked, iTunes will always copy new additions to the library to the iTunes Media folder. When it is not checked, iTunes' behavior varies by the method used to add media, as follows:
    User uploaded file

From your description you've somehow ended up with the media folders on your desktop. In almost all cases, moving iTunes' folders and files yourself will result in broken links. I would suggest that you use iTunes to bring your library into the default layout, as follows:


  • In Edit > Preferences > Advanced:
    • click the Reset button to revert your media folders to the default location
    • if the Keep iTunes Media folder organized option is checked, uncheck it, click OK, then open the preferences dialog again and check it.
    • make sure that the Copy files to iTunes Media folder ... option is checked, then click OK to close the dialog
  • Select File > Library > Organize Library...
    • when you see this dialog:
      User uploaded file
      check the Consolidate files box and, if not greyed out, the Reorganize files ... box. and then click OK.
    • iTunes will then consolidate your library so that any media that is not within the standard iTunes Media folder hierarchy is copied into it.


When this is complete, check that your media can be found and will play - with a large library, where sampling may not be sufficient, you can check everything as follows:


  • Create a new playlist called "Found"
  • Select everything in your library and drag it to this new playlist (or use right-click > Add to Playlist)
  • Create a new smart playlist called "Lost", with the following rules:
    User uploaded file
  • This second playlist will then list any songs where iTunes cannot find the media files - if you discover this playlist is non-empty, there are some techniques that you can use to repair the broken links before proceeding.


Once the process is complete, you can delete any copies of media files on your desktop or in any locations outside the iTunes Media folder hierarchy. Having brought your library into a well-formed layout, which should look like this:

User uploaded file

you should then create and maintain a backup of your library, not only as insurance against hard disk failures, etc., but also to facilitate migrating your library to another system in the future. See also turingtest2's user tip on Make a split library portable.

3 replies
Question marked as Best reply

Apr 21, 2015 2:07 PM in response to pinkislandprincess

Check the settings in Edit > Preferences > Advanced:

User uploaded file

  1. This is the location of your media folders, which determines where new media is placed when you add it to the library (and not, as commonly misunderstood, where iTunes looks for existing library content). By default, this location is C:\Users\username\Music\iTunes\iTunes Media - you can revert to the default by clicking the Reset button, which will make the location of the iTunes Media folder the same as that of the active iTunes database (the iTunes Library.itl file)
  2. When this option is checked, iTunes will manage the media folders and name subfolders/files based on the metadata associated with your media, with folders following the pattern:
    <media folder>\Music\artist_name\album_title
    and files named based on track number, disc number (if present) and title.
  3. When this option is checked, iTunes will always copy new additions to the library to the iTunes Media folder. When it is not checked, iTunes' behavior varies by the method used to add media, as follows:
    User uploaded file

From your description you've somehow ended up with the media folders on your desktop. In almost all cases, moving iTunes' folders and files yourself will result in broken links. I would suggest that you use iTunes to bring your library into the default layout, as follows:


  • In Edit > Preferences > Advanced:
    • click the Reset button to revert your media folders to the default location
    • if the Keep iTunes Media folder organized option is checked, uncheck it, click OK, then open the preferences dialog again and check it.
    • make sure that the Copy files to iTunes Media folder ... option is checked, then click OK to close the dialog
  • Select File > Library > Organize Library...
    • when you see this dialog:
      User uploaded file
      check the Consolidate files box and, if not greyed out, the Reorganize files ... box. and then click OK.
    • iTunes will then consolidate your library so that any media that is not within the standard iTunes Media folder hierarchy is copied into it.


When this is complete, check that your media can be found and will play - with a large library, where sampling may not be sufficient, you can check everything as follows:


  • Create a new playlist called "Found"
  • Select everything in your library and drag it to this new playlist (or use right-click > Add to Playlist)
  • Create a new smart playlist called "Lost", with the following rules:
    User uploaded file
  • This second playlist will then list any songs where iTunes cannot find the media files - if you discover this playlist is non-empty, there are some techniques that you can use to repair the broken links before proceeding.


Once the process is complete, you can delete any copies of media files on your desktop or in any locations outside the iTunes Media folder hierarchy. Having brought your library into a well-formed layout, which should look like this:

User uploaded file

you should then create and maintain a backup of your library, not only as insurance against hard disk failures, etc., but also to facilitate migrating your library to another system in the future. See also turingtest2's user tip on Make a split library portable.

Apr 21, 2015 1:06 PM in response to pinkislandprincess

I believe this particular behaviour can be the result of a permissions problem. If iTunes cannot create new folders where it ought to, it places them on the desktop instead. See Repair security permissions for iTunes for Windows. Once you've done that check the setting of the media folder makes sense and consolidate (File > Library > Organize Library... > Consolidate Files). If that has done as it should, making copies inside the media folder and linked the entries to the new copies, then you can remove the redundant copies from the desktop.


tt2

why is itunes adding duplicate folders to my desktop?

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