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Dec 9, 2015 2:40 AM in response to RPTRby cathcomer,Leonie
hope you can help- like others I can no longer open Aperture version 3 after purchasing a new iMac with Yosemite 10-10-5 installed.
I originally purchased Aperture 3 May 2010.
I can see update in App store but it won't respond - message "Bought by a diff user or the item was refunded/ cancelled" which it wasn't.
Aperture is not listed in my Purchases.
When I follow your instructions to unhide purchases I dont get an 'Unhide" option in my App account page. Only info I see is
Apple Id Summary: Appple ID
Payment Info
Bill address
Country/ Region
Manage : Nickname
Reset all warnings
DONE
Can you offer any advice please
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Dec 9, 2015 4:27 AM in response to cathcomerby léonie,I can see update in App store but it won't respond - message "Bought by a diff user or the item was refunded/ cancelled" which it wasn't.
That is typical if you bought Aperture as the boxed retail version or bought a license key to unlock the trial version. Then Aperture is not associated with your AppleID at the AppStore.
You need the help of the AppStore Support to send you a redeem code so you can download Aperture from the App Store.
Contact the App Store Support - use the link in the Quick Links on the main AppStore pane. You will have to be very insistent to get help. There is nothing you can do about it without Apple Support helping you to change your license to an App Store license.

