I am trying to troubleshoot a slow iMac. EtreCheck showed that com.adobe.CS5ServiceManager.plist failed. Not sure if this is important or how to fix. Any suggestions?
iMac, Mac OS X (10.7.5)
Hardly matters because it won't cause your computer to run slow.
You might post the EtreCheck output and let the forum analyze it.
BobHarris: Thanks. The EtreCheck output follows:
Problem description:
My iMac is very slow.
EtreCheck version: 2.2 (132)
Report generated 4/22/15 2:28 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
iMac (21.5-inch, Mid 2010) (Technical Specifications)
iMac - model: iMac11,2
1 3.06 GHz Intel Core i3 CPU: 2-core
4 GB RAM
BANK 0/DIMM0
Empty
BANK 1/DIMM0
Empty
BANK 0/DIMM1
2 GB DDR3 1333 MHz ok
BANK 1/DIMM1
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: Unknown
Video Information: ℹ️
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 1920 x 1080
System Software: ℹ️
Mac OS X 10.7.5 (11G63) - Time since boot: 2:36:57
Disk Information: ℹ️
ST3500418AS disk0 : (500.11 GB)
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (372.93 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
OPTIARC DVD RW AD-5680H
USB Information: ℹ️
hp psc 1300 series
Apple Internal Memory Card Reader
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
LaCie LaCie Hard Drive Quadra 1 TB
disk1s1 (disk1s1) <not mounted> : 32 KB
Partition 1 (disk1s3) /Volumes/Partition 1 : 333.27 GB (31.07 GB free)
Partition 2 (disk1s5) /Volumes/Partition 2 : 333.27 GB (84.70 GB free)
Partition 3 (disk1s7) /Volumes/Partition 3 : 333.27 GB (36.70 GB free)
Apple Computer, Inc. IR Receiver
Apple Inc. Built-in iSight
Startup Items: ℹ️
HP IO: Path: /Library/StartupItems/HP IO
Startup items are obsolete in OS X Yosemite
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[loaded] com.coupons.coupond.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[not loaded] com.adobe.SwitchBoard.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Microsoft AU Daemon Application (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)
HP IO Classic Proxy 2 Application Hidden (/Library/Frameworks/HPServicesInterface.framework/Versions/B/Runtime/HP IO Classic Proxy 2.app)
HP IO Classic Proxy Application Hidden (/Library/Frameworks/HPServicesInterface.framework/Versions/A/Runtime/HP IO Classic Proxy.app)
Director Docker Application (/Applications/Hewlett-Packard/HP Photo and Imaging Software/HP Photo and Imaging Director/Director Docker.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]
CouponPrinter-FireFox_v2: Version: 5.0.3 - SDK 10.6 [Click for support]
Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0 - SDK 10.7
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
QuickTime Plugin: Version: 7.7.1
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Growl [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
3% fontd
2% WindowServer
0% coreservicesd
0% mds
0% blued
Top Processes by Memory: ℹ️
78 MB mds
41 MB Finder
33 MB mdworker(3)
29 MB WindowServer
29 MB Dock
Virtual Memory Information: ℹ️
2.60 GB Free RAM
1.40 GB Used RAM
0 B Swap Used
Diagnostics Information: ℹ️
Apr 22, 2015, 11:38:18 AM /Users/[redacted]/Library/Logs/DiagnosticReports/helpd_2015-04-22-113818_[redac ted].crash
Apr 21, 2015, 02:37:28 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Adobe Premiere Pro CS5_2015-04-21-143728_[redacted].crash
Apr 22, 2015, 11:51:45 AM Self test - passed
I do not see anything obvious. Possibly someone else can see something.
You might try booting into Safe Mode which will not load 3rd party additions at boot time. If performance improves, then it is most likely a software issue. If that does not change anything, then it might be hardware.
<http://support.apple.com/kb/ht1564>
The only thing I can think of hardware wise, is that your disk is 5'ish years old, and it is theoretically possible the disk is starting to fail enough to cause excessive retires on reads, but not enough to be reported as an error. That is the only thing I can think of, and that is just a wild guess.
You could always use more RAM, and if you want to give the iMac a speed boost, consider adding an SSD. I did this for a 2009 27" iMac, replacing the DVD with an SSD (OWC DataDoubler kit and 480GB SSD). My iMac is a joy to use now that it has 16GB RAM and an SSD as the boot disk.
Actually, the original hard drive fried itself in 2013, so I have a HD that is only a couple years old. However, I will look into your suggestions about adding more RAM, etc. I do video editing, and I'm also beginning to realize that there may be issues with my files going from camera, to computer, to editing movie. Checking camera and software settings - everything I can...
Some slowness has nothing to do with editing, just sluggish internet effects, won't type, that kind of thing.
Anyway, your input has been great - I will follow up on it.
Thanks again.
Penny
I am trying to troubleshoot a slow iMac. EtreCheck showed that com.adobe.CS5ServiceManager.plist failed. Not sure if this is important or how to fix. Any suggestions?
