iPhone 6 only charges when off and "this accessory may not be supported"?

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iPhone 6 only charges when off and "this accessory may not be supported"?

This happened to me a while back and I didn't want to do anything until now. When I plugged in my iPhone 6 one night, it said "this accessory may not be supported". I got nervous and scared at first because I was on 10% and I couldn't charge my phone. I tried almost everything I could find the internet and it still doesn't work. I gave up and I turned it off (still plugged) and I went to bed. I woke up, turned on my phone, and I was pleasantly surprised to find that my phone was at 100%. It still said "this accessory may not be supported" whenever I plugged in my charger. My phone can't be read by a computer because of this, so it's a problem. It's also an inconvenience generally...anyone know how I can fix this?

iPhone 6, iOS 8.3

Posted on Apr 21, 2015 5:01 PM

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Answer 1

Apr 21, 2015 5:11 PM in response to raphfromnj

Have you tried a different lightning cable and a different USB adapter? Although if it isn't recognized by your computer, it probably isn't the adapter. After the cable as a possible issue, the next most likely prospect is dirt in the connector on the phone interfering with a solid connection. Inspect it with a bright light and magnifying glass, and clean it with a toothpick.

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Answer 2

raphfromnj Author

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Apr 21, 2015 6:54 PM in response to Lawrence Finch

I tried using multiple adapters, both third party and apple. I tried blowing air into the charging slot in my phone the night it first happened and it didn't work. I Couldn't notice any abnormallies when I looked at it with a flashlight, but is using a toothpick safe?

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Answer 3

Apr 22, 2015 6:41 AM in response to raphfromnj

Yes, a toothpick is safe. Air may not get everything out; it may drive it further in. What you are looking for is something at the bottom of the connector that might prevent the tip of the plug from seating properly or that may prevent 1 or more contacts from connecting. If the problem continues take the phone to an Apple store; it is still in warranty.

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Answer 4

GTA_G20

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Mar 22, 2016 4:40 PM in response to Lawrence Finch

Im having this exact same issue except Im able to sync with itunes. I cannot charge with my apple cord and adaptors.

If I plug into my PC it will recognize the phone and I can sync and everything except the phone does not charge during this either.

Power the phone off and it charges....

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